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Any idees? Hi my problem is that he wont turn on, when i finely get it on he wont getpast the GoGear picture (second that apears if you turn it on) and ime not planing to get a new whan, even if i wouldi dont got the money for it, do you hafe anysugjestions?

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  • DemonKing Sep 14, 2008

    whel thnx for the tip, i did that as soon as it got connected to my pc, he got stuck at the little display pic (computer on right MP3 on left, got any idea now?

  • DemonKing Sep 14, 2008

    i know that, but normaly it should say, eather '' do not disconect'' or ''ok to disconect'' but it dousnt say neather, of and i got it to repair, i wait till its done, but then the computer dousnt reconize it,

  • DemonKing Sep 27, 2008

    hey back again, i did what you said, it works now, except my computer
    still cant find him, and i got the newest version of "Device/Firmware
    Manager" it repairs it, then i plug it out nothing hapends, then i plug
    it in, still nothing, i repeated the proces a few times to be sure, i
    realy dont knwo what to do.


×

2 Answers

Hey back again, i ddi what you said, it works now, except my computer still cant find him, and i got the newest version of "Device/Firmware Manager" it repairs it, then i plug it out nothing hapends, then i plug it in, still nothing, i repeated the proces a few times to be sure, i realy dont knwo what to do.

Posted on Sep 26, 2008

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  • Master
  • 8,596 Answers

Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

Posted on Sep 14, 2008

  • Corey Knoettgen
    Corey Knoettgen Sep 14, 2008

    While it's connected to the pc, all you will see is the computer/mp3 icon - the other features only work after it has been disconnected from the computer

  • Corey Knoettgen
    Corey Knoettgen Sep 14, 2008

    Try this - Remove the mp3 player from computer.  Uninstall the Philips Device Manager completely.  Go to www.philips.com/support and get the version of the "Device/Firmware  Manager" from the Philips website. Once you have the new device manager installed - connect GoGear to PC - click on "Update" - and see if it will update the firmware. One of the weird quirks about the Philips Device Manager is that an older version will give you a false positive saying that your FW is already up to date - which means that it has no auto-checker. To get the firmware upgrade, you must actually download a new device manager. LOL


    -Tha Mp3 Doctor

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WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
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Grrr


WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
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Try to convert them to you local disc first and then move them to the gogear. This is what I do with media converter for philips.
Instead of choosing current device choose folder. When converted try to view the movie first with your media player. The gogear apears as a dics when you browse my computer and you can then copy/move the files to the appropriate folder on it. Make sure that movies, pictures and mp3 files are in the right folder on the gogear.

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Make sure you back up all songs on the GoGear before attempting this solution.

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4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
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4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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