Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My Book files and folders disappeared

I'm currently using a Western Digital external hard drive which is 1TB. I have been running it for some weeks now and it has been fine up until now. When I plug the drive in at the moment it is recognized by windows, but not like it was before: it has lost the WD logo. Most importantly windows recognizes a certain amount of space is being used on the drive. However when the drive is opened no folders or files can be seen and cannot be accessed by the computer. Help please.

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  • eriquesherma Oct 04, 2008

    Well, it's not exactly the same, but pretty similar. I bought my Essential 500 GB two days ago. I noticed the WD logo on the file disk in "My Computer" was changed to a regular windows image today, although I took that to be an effect of when I reformatted it from Fat32 to NTSF. My major conundrum is that I connected the external hard drive to another computer (not the one I first used) and loaded it with around 18 Gb. Then I reconnected it to the first computer and the files weren't there. I'm sure they were transferred because I browsed through the folders on the other computer after it had been done, but they are not, and since I moved them they are not on the computer anymore either. I looks exactly as if the files had never been put on it. Properties doesn't indicate that there is some mysterious amount of stored data that isn't there, it's just completely gone. I lost 18 G of pictures, texts, videos and other stuff... :(

  • eriquesherma Oct 04, 2008

    I just rebooted my computer, and upon doing so it automatically started indexing more than 50.000 files on my My Book and doing lots of other stuff while in the bios (I got the log.txt). When Vista eventually launched I found that the capacity of the My Book had been updated to show that an additional 18 Gb of data was used on the disk, but the actual 18 Gb I put on it is still not visible anywhere on it.

  • Anonymous Dec 12, 2008

    Actually, I've had a similar issue a few times in the past and found that the files randomly reappeared after unplugging the drive and letting it rest for a few hours. I don't know WHY certain folders appear to be empty, but it just happened again today and I'm HOPING it will resolve itself like last time.

  • Anonymous Dec 13, 2008

    Same thing exactly but with the 500 gb version. :(

  • Anonymous Dec 16, 2008

    I have the same problem and have come to the conclusion that the drive is overheating. I do not have a virus or other problem with my system. My newer (and cooler) mybook 750 works fine. I think this version of the mybook is plagued with cooling problems. I'm not even sure it has a fan in it.

  • Anonymous Dec 18, 2008

    Same here

  • jankjetil Dec 29, 2008

    I have a Western Digital MyBook2 Home edition 1 TB, and I have used it one week. I have copied pictures from he C and captured 3 hours of videos. Today all the videos are gone, but the picture folder still exist.

    I have tied to find it by turning on "see system files" and hidden files and I then only found some empty folders. I have used two full days on editing the videos and all seems to have been lost.

    Jan K. A. / Norway



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For me, the problem has now been resolved. What I was really worried about was the 18 Gb of data that I thought I had lost. I was however able to find the containing folder by going into the "Tools" menu in the Explorer window. After selecting "Folder Options" I chose the "View" tab and marked "Show hidden files and folders" and unmarked "Hide protected operating system files (recommended)". Nothing happened at first but when I came back to my drive later I found a hidden folder with all the data I lost that had some funny extension to it. Can't remember what it was but someone I spoke to thought it could be the result of an incomplete file transfer being interrupted. So it seems my problem wasn't more severe than this. However, everytime I try to use Safely Remove Hardware to disconnect my WD 500Gb it says I can't and that I should try later. So there's my new problem: how to disconnect the drive without interrupting a (non-visible) data transfer...

Posted on Dec 19, 2008

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I have same problem at 500GB Version, I check online and saw some one said those WD ext HDD was easy to over heat than the files randomly reappeared. If any one has same problem PLEASE FIND A FAN TRY to cool down the HDD and copy your data ASAP to other brand HDD. ......NO MORE WD HDD..... WD always has some problems some days.

Posted on Dec 18, 2008

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You must be infected by a virus, try to scan it from other pc with spybot and avira anti virus updated.

Posted on Sep 14, 2008

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an excellent free mac NTFS driver can be found here-

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If not removed safely, external devices can lose information when disconnected.

I recommend using a free recovery tool called Handy Recovery which is normally used to recover files accidentally files on a PC. The application can also be used to try and recover files on your external HD.

Handy recovery: (look for the small button near the bottom that says 'Freeware')

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