Question about VeriFone 355 Thermal Printer

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Needs new ink ribbon

Is there an address I can contact to get a manual to show me how to put a new ink cartridge or ribbon in a 355 and to tell me where I can purchase a new ribbon or cartridge? My print is getting almost too light to read. Thank you. Jim M

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5C00 Error Code as well as yellow and green alternating lights


To fix this error is much easier than it looks. Unplug the printer power. Move the ink cartridge cradle to the left. Over to the right you will see a small pad about 1cm square. This pad and the area around should be covered with ink. Get a cloth and press down on this pad - it's not fixed so should come away with the cloth, otherwise use tweezers gently. Squeeze the pad several times between your thumb and forefinger while inside the microfibre cloth to remove ink build up. Then when not much ink comes out on the cloth, clean the area in the printer around the pad so that looks free from ink too. Then position the pad back in place, move the cradle back into position, plug in and switch on - should work fine now.

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This is codes for the ink cartridge. The code means there is a problem with the cartridge. Change them both and restart the machine.

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My Epson WF-3640 is printing with gaps in the text. How do I fix this issue?


Make sure you should remove shipping tape from the ink cartridge. These taps are used to protect printer during shipping but you have to remove it before starting printing. Beacuse these taps prevent the ink to entering in print head. If you will not found shipping tape in your printer then there is terr off strip, remove it. The tear off strip seals the the vent holes on the top of the cartridge to prevent it from drying out on the shelf or during shipping.
After ensuring that the shipping tape has been removed, run the printer's "Head Cleaning" utility to prime the cartridge, then print a test page.
See full detail at- http://guideusermanual.com/product-name-workforce-wf-3640-manual&po=152836&lang=English

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1 Answer

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the cartridge is clogged with ink that has dried and reduced the slit. you need to replace the cartridge with a new one. it happens usually if you recharge the cartridge 3 or 4 times with compatible ink.

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1 Answer

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First of all open the ink cartridge of your printer.
When the ink cartridge would move all the way over, then disconnect the power cord of your printer.
Now pull the frame of rubber from the printer and remove ink pads.
To clean ink pads you may place them in a bowl having warm water and start rubbing and squeezing them to clean it from ink.
After removal of ink, keep the pads separate for dry.
When the pads get dry completely, place them back in rubber frame.
Reinstall the rubber frame in your printer.
For deep guide and support refer to-
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1 Answer

Prinnter not printing but showing 'put custom in manual tray'


There is still a print job in the queue. Place a sheet so it prints or kill the job.


Open Printers and Faxes. Open printer. Highlight jobs and Right click > Cancel, or Documents > Cancel.
For those stubborn jobs, Right click My Computer > Manage. Choose Services and Applications > Services > Print Spooler. Right click and stop. Then start. This may have to be done from the Print Server if it's network printer. Contact IT to kill.

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This is not a user-serviceable issue. You will need to contact Samsung for a service. You can do it online via Samsung website or contact the vendor to see who will they appoint to service the printer to, especially if it is still under warranty.

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I had the same problem. I'm not sure but I think I replaced the cartridges when the printer was on because I turned the printer off and removed one of the cartridges. When I turned the printer back on it recognized that cartridge but not the others. I turned the printer off again, rmoved all cartiridges and put them back in when the printer was still off. When I turned the printer on again I had no problems. So...try turning off the printer, rmove all cartridges, then put them back in and restart printer. Hope this works for you .

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