Hi upch505,
Probably your laptop dosen't have bluetooth hardware in it.
Follow these steps:
1. Right click on My computer and click Manage
2. Then click on device manager on left panel
A list will appear which shows the hardware content of your laptop. If the list dosen't contain bluetooth device then it is confirmed that your laptop dosent have bluetooth hardware.
Try using external USB bluetooth device for your laptop.
Hope it helps.
Thank You for using Fixya.
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