Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

Alignment failure I've been having problems printing and did an alignment which failed and told me to see documentation. But I cannot find anything about it in the documentation.

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  • wrapsterman Sep 23, 2008

    I have the same problem. In addition to this, my magenta does not print even though I've tried a half full cartridge and a new cartridge.

  • Anonymous Oct 05, 2008

    Same problem here. Menu says "aligning paper" and the paper feeder keeps spinning back and forth, but doesn't progress after printing two diagnostic pages with funny lines on them.

    The manual doesn't mention anything about paper alignment.

  • Anonymous Jan 27, 2009

    Getting the same issue. Ive just set this up and configured it etc but it keeps saying alightment faliure although it does print. The problem is that after it prints it decided that it needs to align again and then fails

  • Anonymous Feb 02, 2009

    Alignment failure and the magenta is not printing at all.

  • Anonymous Feb 04, 2009

    I can print a Self-Test page, but it only prints in Magenta, I cannot get it to print in Black. I just replaced the Black & Yellow cartridges, but I still cannot get anything to print in Black.
    I am getting the error: Alignment Failed. Refer to device documentation for details.
    I have tried the '# and 6' solution, but that did not fix the problem either. Any other suggestions?



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Please follow the follwoing steps, 

1) unplug the power cord at the both ends from the printer and wall outlet. connect to wall out let directly dont connect to 
2)Press and hold # and 6 while reconnecting the power cord to the product hold for 1 min after plugging the power cord, and 
then release both buttons, this should resolve the issue.

Regards,  raj_p5983

Posted on Jan 29, 2009


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Wont align small print.

Check whether you have a head cleaning option ,if yes then clean the printhead after cleaning process do your alignment process

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Scanner failure align the cartridge

To Align the new ink cartridge

The HP All-in-One prompts for an alignment of the cartridges every time a print cartridge is installed or replaced. Follow these steps to align the print cartridges from the control panel.
  1. Load unused, plain, white letter, A4, or legal paper into the input tray. note.png
    NOTE:If colored paper is loaded in the input tray when the print cartridges are aligned, the alignment will fail. Load unused, plain, white paper into the input tray, and then try the alignment again.
  2. Press Setup.
  3. Press 6 to select Tools.
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  5. Load the alignment sheet print-side down and top first in the center of the document feeder tray, and then press OK.

Dec 07, 2014 | HP Officejet 4355 All-In-One InkJet...

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My Hp c309 all in one printer keeps saying alignment failed. I recently changed all the ink cartridges and it shows that all are full but alignment STILL keeps failing... if I start to print something, it...

Regarding your recent inquiry about the HP 564 cartridge error ("Alignment Failed") which is preventing printing to your HP printer, please perform the following steps to see if the issue can be corrected....

NOTE: For "incorrect cartridge / "missing or damaged" error messages, please attempt to bypass the error message by selecting \'Ok\' on the printer several times. NOTE: You may also need to load the FULL printer driver versions from HP\'s website; once installed you should be able to bypass error messages via the various alert / windows prompts. Additional corrective action suggestions are provided below.


1) If you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing \'OK\' once for each cartridge, so that the printer resumes its normal operation. If you do not have the full printer driver version installed it is possible that you may not be able to see the cartridge error bypass option - you may need to install the complete printer driver version for your computer\'s operating system. Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor:

2) Remove ink cartridge and inspect cartridge\'s smart chip surface (i.e. gold contacts) - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see \'Abnormal Cartridge Errors\'):

- Replace cartridge if suspected damaged.

3) Perform Tap 41 PRINTHEAD Health Diagnostics Test (menu access varies by printer model, refer to HP printer diagnostics document, page 45, to view normal display messages, )

1. Turn ON the printer.

2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.

3. Release both buttons - screen should display "Enter Special Key Combo"

4. Press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"

5. Scroll through the menu by pressing the right arrow button until the display says \'Special Reports\'.

6. Select Ok, then press the arrow button until the \'print-mech button tap\' menu is displayed.

7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until \'code = 41\' is displayed.

8. Select Ok. The test page prints. If not, repeat steps 2-7 and enter \'code = 43\', select Ok.

9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD \'Pen Status\' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (as available). It is suggested to perform the \'Printer Reset\' procedure below to rule out printer firmware related problem.

a. If Step 2. does not allow service menu access, then press the \'Return\' and \'Home\' keys simultaneously so the Engineering Menu is displayed [or depress the \'Return\' button four (4) times]

b. Select Service Menu. Use arrow keys to advance to the Special Reports Menu. Select OK. Perform steps 6-9.

NOTE: The Tap 10 extended self-test print may also be initiated via \'code = 10\' (use to verify ink nozzle/jetting performance for each color).

premature of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.

4) Replace ink cartridge with a new HP ink cartridge to completely rule out the ink cartridge as the cause of failure.

5) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY:

a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts. Inspect ink foam ports to see if they are \'wet with ink\'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations. Refer to PRINTHEAD removal process at (link down below) or at the following Inkjet411 link to provide general guidance:

6) If after thorough electrical contact cleaning the problem persists, you may need to replace the PRINTHEAD ASSEMBLY (i.e. get from HP or Amazon), however, as a last ditch effort, you might want to perform a hot water flush on the PRINTHEAD:

a. Remove all ink cartridges from the printer.

b. Remove the printhead - in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove.

c. Over a sink, run warm tap water directly into the 4 (or 5) ink ports for approximately 2 minutes - this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom.

d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry.

e. Install the printhead into the printer. You may observe a "Replace Printhead message" so you will need to cycle printer power by turning printer off and then on to clear the error.

f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt.

g. If permissible, activate the \'Clean Printhead\'. This can be done from the printer\'s control panel or software printer driver (for example, by selecting \'Tools\' - \'Clean Printhead\', or similar).

h. If you have reached this point of the troubleshooting and all the previous troubleshooting steps did not work, then the printhead is likely damaged or at end of life* and may need to be replaced.

NOTE: On some HP printer models it may be difficult to remove the PRINTHEAD assembly, consult your User\'s Guide for specific instructions.

7) If this does not remedy the problem, then you may have a defective PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges.**



However, if you observe missing colors or poor image quality then air may have been accidentally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system. Watch the video on the HP support page which describes some of the common issues you may encounter with refilled ink cartridges. This type of problem is common and completely recoverable.

NOTE 1: The HP 564 printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4 (or 5) ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for ~8,000 printed pages over life, but the consumer average is typically closer ~5,000 pages). The printhead is replaceable and can be ordered directly from For information on how the PRINTHEAD functions, please watch the following video:

**Typically the printhead should not reach it\'s end-of-life until after a minimum of 8 or more complete sets of cartridge changes; officejet models typically have a higher print page throughput average, but this is not always the case. While some printheads may last 15,000+ pages others may only last 3000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).

Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to ********* printhead failures due to physical \'head strikes\' of the paper edges making repeated contact with the printhead nozzle plate surfaces.


CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of HP 564 original/genuine ink cartridges is only suggested!

HP 564 Ink Refilling Services & Additional Cautions:


If you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20.

Please let us know if the error condition persists. For any additional questions please contact us directly:

-Thank you

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1 Answer

How do you install an ink cartridge on an HP Officejet 4315 All in one Printer that I have had given me, with everything but the instruction book. Can you also confirm that the cartridge numbers are 27...

Hi there,
Working with print cartridges
To ensure the best print quality from HP All-In-One, you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges.

A) Handle the print cartridges
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles.
Note : Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems or even permanent damage.

B) To replace the print cartridges
1) Make sure the HP All-In-One is off whenyou open the print cartridge door to access the print cartridges, the Hp A-ll-In-One will not release the cartridges for changing. You might damage the HP All-In -One. If the print cartridges are not docked safely on the right side when you try to remove them.
2) Open the print cartridge door.
The print carriage should now move to the far right side of the HP All-In-One. If the print cartridge does not move to the right side, close the door. Then trun the HP-All-In-One offm and then on again.
3) Wait until the print carriage is idle and silent, and then lightly press down in a print cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
If you are replacing the black print cartridge, remove the print cartridge from the slot on the right.
4)Pull the print cartridge toward you out of its slot.
5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge.
6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.
Caution Do not touch the copper-colored contacts or ink nozzles.
Touching these parts can result in clogs, ink failure, and bad electrical connections.
7. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black print cartridge, slide it into the right slot.
8. Close the print cartridge door.
9. If you installed a new print cartridge, the print cartridge alignment process begins.
10. Make sure you have plain paper loaded in the input tray, and then press OK.
The HP All-in-One prints a print cartridge alignment sheet.
11. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print
cartridges ensures high-quality output.
To align the print cartridges from the control panel when prompted
1. Load letter, A4, or legal unused plain white paper into the input tray.
Note If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
The HP All-in-One prints a print cartridge alignment sheet.
2. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.
To align the cartridges from the control panel at any time
1. Load letter, A4, or legal unused plain white paper into the input tray.
Note If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support.
2. Press Setup.
3. Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
The HP All-in-One prints a print cartridge alignment sheet.
4. Load the print cartridge alignment sheet print side down and top first in the center of the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet.

Black Cartrige no . :27/21
Tricolor Cartridge no . 22

Hope this helps.
have a good day.

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HP C6180 won't align print cartridges

hi Alignment of ink cartridges is very essential for the for the printer to print so first of all be sure that you are using geniun ink cartridges now lets try a reset on your printer press the # and 3 button on your printer together and then unplug the power cord from your printer and keep pressing the buttons now wait for 5 sec and while pressing # and 3 replug the power cord wait for the printer to initialize and see if it prints alignment page if no page is printed then click on the start button of the computer and then go to printers and faxes and then right ckick on the icon of your printer and click on printing preferences now go to the features tab and click on the button that says align print cartridges wait for the alignment page to print and now try and see if it prints fine

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My HP DeskJet g85 says "cartridge alignment has failed"


Here is the weblink which helps you in resolving cartridge alignment failure issue:

Click on the link above and follow all the steps give in web document.

Thank you.

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Alignment failure

Hi kelbel, Here is the HP link the software downloads for your device. Click on the link for your operating system and select either the full feature or basic feature software download. Your CD had the full feature but at 276MB you may prefer the 37MB basic download instead. Let us know if you need anything else and don?t forget to rate the post.

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