Question about Xerox WorkCentre PRO-215 All-In-One Laser Printer

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Xerox pro 215 overheating

When printing more than 7 or 8 copies the unit seems to overheat and the paper jams. Less than that and no problem other than a toner smell. And after you let the copier sit for a while, running a few copies at a time is no problem.

A fuser problem? Does it need replacing? I've read something about an overheating re-set. Will that fix things?

The copier (remanufactured) is fairly "new." I've run less than 500 copies.

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: Xerox Phaser 5500 printer...paper stops halfway thru fuser unit.

Are the paper tray settings correct? If you have the tray mis adjusted, such as the tray thinks it has 14 inch paper in it and it has 11 inch, it will just shut down like that.
Make sure the settings are correct on the computer and the printer.
Also, its unlikely but the latch for the load springs in the fuser may be unlatched, but you shold NOT be able to close the covers like that.

Posted on Jan 06, 2009

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faxman789
  • 297 Answers

SOURCE: xerox pro 215, error H4 please help

H4 is a fuser error....not getting up to temperature.

Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.

If this doesn't bring it back to operations then the fuser lamp needs to be replaced.

Posted on Jan 17, 2009

yooperbud
  • 8637 Answers

SOURCE: Xerox WorkCentre Pro 215 E2 Error Code

Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 29, 2009

  • 239 Answers

SOURCE: xerox m15i copier guide broken

This sounds like the paper path guide that sends the copy by the drum modual and then to the fuser.
If the walls are stained yellow, they the "vains" plastic guides are broken and will cause paper jams. Also after the paper has been fed out of the fuser modual there are other plastic guides that might appear to be yellow in stains. these tips often break and will cause constant jams.
The door guide has to be replaces and the vertical transport may need replacing as well. You would need to get part numbers for this specific model and someone who knows how to dissasemble this machine.
End result, you may need to call Xerox for assistance.
Good luck.

Posted on Oct 17, 2009

  • 85 Answers

SOURCE: I have a Xerox Copier

I would truly call in for service. Copiers require a trained tech to replace the fuser. Trust me I work in the IT industry. Have a trained tech fix it.

Posted on Nov 23, 2009

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
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