Question about Creative Labs ZEN SLEEK MP3 Player

2 Answers

My zen is frozen on recovery mode

My zen is totally frozen on recovery mode,the only thing it will do is turn on and off. I've tried all the options(clean up,reboot,format all,reload firmware) and i've tried the little rest whole at the bottom and nothing works and my computer doesn't reconize it anymore either. This has never happened before,and i don't know what i did to it.

please help

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  • 2 more comments 
  • Anonymous Jan 05, 2009

    my zen is frozen and will not do anything. it won't turn on or off either.

  • Anonymous Jan 09, 2009

    Throw this piece of sh-t away and buy what we should have from the start (I-POD) What a waste of money. Thanks creative for robbing me!

  • malerah Feb 08, 2009

    My zen was frozen on an audiobook. I used the reset button, but it didn't help this time. I cleaned up zen and tried to download the firmware but it frozen on recovery mode. Using the reset button and reinstall the software on PC didn't help. My computer doesn't recognize the device. Please, help.


  • desbronze007 Feb 19, 2009

    mines is syuck on recovery mode and doesn't play anything anymore.This has never happened.Ever!!

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Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

and this one if you have the sleek photo:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&subCatID=214&prodID=14259&prodName=Zen%20Sleek%20Photo&subCatName=ZEN&CatName=MP3+Players

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Posted on Sep 16, 2008

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This worked for me. When in recovery mode use the paper clip in the reset hole, while it starts up keep your fingers on both forward and rewind buttons. Should work....

Posted on Mar 23, 2009

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