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Refer to the following table Cause Solution How common* Contamination in the laser path 1. Clean the laser path. (Remove the laser/scanner assembly and clean the lens.) 2. Replace the laser/scanner assembly 8 Defective fuser. Replace the fuser assembly 3 Lack of toner or faulty toner cartridge. Redistribute the toner in the toner cartridge. If the problem continues, replace the toner cartridge. 7
It depends on the page you are trying to print. Some pages do not like printing everything on the page. What I have done is printed to PDF (with images) and then printed the PDF. You can find free PDF printers here: http://www.google.com/search?hl=en&q=pdf+printer&aq=f&oq=&aqi=g%3Ap1g9
goto the maintenace section of your printer and then print maintenace page..or clean printhead option.
maybe your black ink cartridge is now low..replace it with a new one..if the problem still exist ..wipe the cartridge on a wet cloth in order to clean the clogs.that cover the nozzles..
It sounds like an alignment issue. If the first line prints correctly, there could be something stuck in the print-head path (like a piece of paper) or the "encoder strip or wheel" could be dirty.
Unfortunately the unit would have to be opened and inspected. Lift the lid and look under the top cover to the extreme left and right to make sure there is no loose piece of crumpled paper stuck inside.
If this doesn't produce any results, try printing out the alignment page. Press Ink, then test print, then alignment. Print the page. There should be two sets of patterns. Zero represents a perfect pattern. Enter the number beside the pattern that looks closest to zero. You can see a line to each side of each pattern. Always choose the pattern where the line looks like one line, and not like two. If all you can see is patterns with two lines beside them always choose the lines that are closest together. The machine will move your selection to position 5. Print out the test again and select the best pattern again. Keep doing this until the checkerboard effect disappears, and the two lines on each side of pattern 5 have become one line. You may have to do this 10-15 times IF the alignment has gotten really bad. If this doesn't help, or if it gets worse the unit will have to be opened and the encoder strip and encoder wheel cleaned or replaced.
hmm..now..that sounds more like a software issue, than a hardware issue. Can you check on all version updates for the software from MSoft, and ensure that the drivers for your printer, by application, are up to date. From what I'm seeing, this MAY not be a printer issue.
and, if you want, we do this sort of service call remotely. see my link here for more on that.