1)when my hp computer with Vista operating system is turned on, a message in a box appears saying "Program Options Page click Update Definitions"....I can't find Program Options Page
2) Spysweeper doesn't sweep and nothing is quarantined.
3) A message informs me that 4 shields are not working.
I do not know because all shields are working.
4) The spysweeper Alerts is not working.
if you are using webroot antispyware software on the computer. you have 2 resolution for that.
1. if you have a CD then you can uninstall and reinstall it before that disconnect the internet connection.
2. If your are downloading it online then the only thing is first try to download a different antivirus for the time being and then you can uninstall webroot from the cmptr and then you can download it again and then you can uninstall the antivirus which you installed for the time being.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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In order to disable the Anti-Virus components of Webroot Anti-Virus you must
go to two separate sections: Anti-Virus Shield Disabling 1. Click
on the Options button on the left hand side of Webroot Anti-Virus 2. Go
to the Shields tab of the Options Menu 3. Under the section labeled
Anti-Virus Protection, take the checkmark out of the Protect against Viruses
box. Anti-Virus Sweep Disabling 1. Click on the Options button on the left
hand side of Webroot Anti-Virus 2. On the Sweep tab, put the dot into
Custom Sweep (please note you can only disable Anti-Virus Sweeps by using the
Custom Sweep option) 3. Under the section labeled Sweep Settings Summary,
click the Change Settings link which is next to Custom Sweep Settings 4.
A Custom Sweep box will appear with various sections to click on. Click on the
What To Sweep button on the left side of this Custom Sweep box. 5. On
this screen, take the checkmark out of Sweep for Viruses under the Viruses
section. 6. Click the OK button at the bottom of this screen and you will
be returned to the Sweep tab. (Again please note that you can only disable
Anti-Virus Sweeps by using the Custom Sweep Option which will now be
Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"
i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.
you may need to manually update the program by going to the Options tab and click Update. If you receive a dialog box stating, "Continue, Shut Down, Restart Program" or something of the sort, click Continue using Program and it will update the definitions. then restart computer and sweep. If this doesn't work then your program may need to be reinstalled with a valid subscription key.