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Webroot antispyware not sweeping

1)when my hp computer with Vista operating system is turned on, a message in a box appears saying "Program Options Page click Update Definitions"....I can't find Program Options Page
2) Spysweeper doesn't sweep and nothing is quarantined.
3) A message informs me that 4 shields are not working.
I do not know because all shields are working.
4) The spysweeper Alerts is not working.

Please help.

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Hi,

if you are using webroot antispyware software on the computer. you have 2 resolution for that.

1. if you have a CD then you can uninstall and reinstall it before that disconnect the internet connection.

2. If your are downloading it online then the only thing is first try to download a different antivirus for the time being and then you can uninstall webroot from the cmptr and then you can download it again and then you can uninstall the antivirus which you installed for the time being.

this will resolve the issue.

Posted on Sep 29, 2008

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1 Answer

How do i turn back on spy sweeper and my micro trend internet security


In order to disable the Anti-Virus components of Webroot Anti-Virus you must go to two separate sections:
Anti-Virus Shield Disabling
1. Click on the Options button on the left hand side of Webroot Anti-Virus
2. Go to the Shields tab of the Options Menu
3. Under the section labeled Anti-Virus Protection, take the checkmark out of the Protect against Viruses box.
Anti-Virus Sweep Disabling
1. Click on the Options button on the left hand side of Webroot Anti-Virus
2. On the Sweep tab, put the dot into Custom Sweep (please note you can only disable Anti-Virus Sweeps by using the Custom Sweep option)
3. Under the section labeled Sweep Settings Summary, click the Change Settings link which is next to Custom Sweep Settings
4. A Custom Sweep box will appear with various sections to click on. Click on the What To Sweep button on the left side of this Custom Sweep box.
5. On this screen, take the checkmark out of Sweep for Viruses under the Viruses section.
6. Click the OK button at the bottom of this screen and you will be returned to the Sweep tab. (Again please note that you can only disable Anti-Virus Sweeps by using the Custom Sweep Option which will now be selected)


Jan 22, 2010 | Microsoft Windows Vista Home Basic for PC

1 Answer

Webroot spysweeper won't sweep


Do a system restore to an earlier date.

Sep 11, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot AntiVirus w/Antispyware locks up during scan


Try running it in "safe mode" to see if you can get through it that way. Windows Safe Mode can be done by restarting the computer and pressing F8 key while computer starts.

I've had an experience with other programs working fine after using this technique.

Aug 30, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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please also upgrade the webroot spy sweeper sofware

Aug 08, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Hi there!

Try re-installing the software. Also, there maybe registry or windows related problems but there's a solution to that: run TUNEUP UTILITIES and run a full system check on your computer.

Also, make sure your activation key or registration has not expired.

Hope this helps
-levibit-

Apr 01, 2009 | Webroot AntiVirus with AntiSpyware &...

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check your fire wall exceptions tab from control panel /add program(webroot spy sweeper)/check box next to this entry?

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Webroot spyware says it is not compatible to my computer


Unfortunatly This software will only work on vista home premium,and vista vista ultimate,but i can still recomend you a great free antispyware program! This free application is called "spyware doctor" this it a great program!!!!! if you want to download it free simply go to http://www.pack.google.com then select "spyware doctor"

Thankyou for your question!
have a great day!

Sep 13, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

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Won't sweep


you may need to manually update the program by going to the Options tab and click Update. If you receive a dialog box stating, "Continue, Shut Down, Restart Program" or something of the sort, click Continue using Program and it will update the definitions. then restart computer and sweep. If this doesn't work then your program may need to be reinstalled with a valid subscription key.

Jun 28, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!

Sep 24, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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