Question about Canon PIXMA MP530 All-In-One InkJet Printer

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Pixma MP530 Fax Problems

I own a Canon Pixma MP530 all-in-one fax,copier, printer,scanner. I cannot send or receive faxes since I switched my Comcast voip phone line from my office to my home phone, along with my MP530. The fax function and my cordless Vtech phone with answering machine share the same line. They are on different floors and are not connected to each other. The phone works fine, as does the message machine, but faxes do not come through. Previously, Canon support people advised me to cancel Comcast voicemail because it jumps in before the MP530 can receive a fax. The MP530 is set for answer mode, ecm turned off, with Rx speed at 9600--all as Canon advised. In the previous configuration Canon also advised plugging the base phone into the MP530. Did this also. As indicated, I cannot tie the two together because the base phone is now on a different floor. There is a "live" phone jack in my office to which the fax machine is now plugged. The home phone is plugged into another jack upstairs. What do I do, coach? Are the settings correct? Have I linked the phone line and the MP530 correctly? Any other suggestions to make this machine send and receive faxes, and still allow me to receive phone messages? Thanks for your help. John Gould

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I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.

Have you come across a solution? Aghhhhh!


Posted on Sep 20, 2008

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I own a Canon Pixma MP530 all-in-one fax,copier, printer,scanner. I cannot send or receive faxes since I switched my Comcast voip phone line from my office to my home phone, along with my MP530. The fax...


First try one step. The line which you have connected with the Fax, unplug any other phone from that line.
Call that number and see whether it rings or you get a fax tone.

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I have a Canon MP but not your model. Try this.

Click Start/Programs/Accessories/Communications/Fax/Fax Console

Then click Inbox, double click the fax and print it if you wish. There are options to print as soon as the fax is received, or you can send faxes to Desktop, or both options.

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They're telling you your hardward doesn't play nice with their hardware. A few suggestions:

Update your printer, and see if any improvement is found:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=13371#DownloadDetailAct

If that doesn't work, see if your computer has a fax modem that itself can be updated and can support the hardware. Your multifunction printer has a scanner; you can scan in the things you want to fax, then fax from the computer if the computer can fax. This is starting to look like a Dr. Seuss book.

You can also try to learn more about what the problems are and look elsewhere. Your "digital" phone is actually voice over Internet, something VOIP. If you Google for VOIP FAX you'll find some information, like this:
http://www.3cx.com/PBX/FAX-VOIP.html

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hii,
mikeortho659...for u information u fax modem of this mp530 faulty(the place u connect phone line through rhe machine)..that why either fax or receive not working..

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