Question about Roper RS25AEXLQ Side by Side Refrigerator

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Water in ice cubes

The ice cubes are not frozen all the way and that leads the excess water to dump in the bin causing the other ice to hang up in the shaft and not dispense properly.What could be wrong?

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Hollow ice is usually caused by low water pressure. There is a mesh strainer in the water inlet valve where the water supply is connected. Make sure it's clean and that you have enough pressure. The pressure at the water dispenser may give you an indication of the pressure.

Posted on Aug 14, 2009

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Posted on Jan 02, 2017

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Ice is dumped before totally frozen.


Sounds like a water valve problem. The hollow ice cubes are the giveaway. This means not enough water. only things it can be is the ice maker is not turning on the water valve long enough or the water valve is restricted or the water valve has been leaking and has frozen the fill tube. and is only leting out a small amount of water in this case as well you will still need a new water valve.

start with water valve and if that does not solve the problem you will need to replace the ice maker.

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Icemaker makes shells. Outside is frozen but


Hollow cubes are caused by not having enough water in the ice mold. Fill it up manually by pouring water in it and see how the cubes turn out.
look for an adjustment behind the plastic endcover with a +/- on it. - is less water. + is more water.


Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

There is a screen filter before the water inlet valve in the water line. It can get partially stopped up with sediment blocking water flow.

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Ice maker stopped working


The laser , is supposed to blink . This laser , tells the icemaker to stop making ice , when the bin is full . Pour about 2/3 cup of water into the icemaker . If it doesn't dump the cubes into the bin , the icemaker is bad . Or , if there is ice in the bin , which hasn't dumped , the icemaker is bad . If the icemaker dumps the ice ( from water pour ) , then look above the fill cup , and see if the black fill tube is frozen . If so , then replace the water valve and turn the freezer temp down slightly . It will take several days for this fill line inside freezer to thaw . If icemaker dumps , and black tube NOT frozen , replace the water valve . The valve , is where the wall water line connects to on the refrig .

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The laser , is supposed to blink . This laser , tells the icemaker to stop making ice , when the bin is full . Pour about 2/3 cup of water into the icemaker . If it doesn't dump the cubes into the bin , the icemaker is bad . Or , if there is ice in the bin , which hasn't dumped , the icemaker is bad . If the icemaker dumps the ice ( from water pour ) , then look above the fill cup , and see if the black fill tube is frozen . If so , then replace the water valve and turn the freezer temp down slightly . It will take several days for this fill line inside freezer to thaw . If icemaker dumps , and black tube NOT frozen , replace the water valve . The valve , is where the wall water line connects to on the refrig

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I have a Whirlpool refrige. side by side and the ice maker has stopped working. The infrared light keeps blinking. I have unplugged it a couple of times as well as turned the infrared off. Any advice?


The laser , is supposed to blink . This laser , tells the icemaker to stop making ice , when the bin is full . Pour about 2/3 cup of water into the icemaker . If it doesn't dump the cubes into the bin , the icemaker is bad . Or , if there is ice in the bin , which hasn't dumped , the icemaker is bad . If the icemaker dumps the ice ( from water pour ) , then look above the fill cup , and see if the black fill tube is frozen . If so , then replace the water valve and turn the freezer temp down slightly . It will take several days for this fill line inside freezer to thaw . If icemaker dumps , and black tube NOT frozen , replace the water valve . The valve , is where the wall water line connects to on the refrig .

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Frozen slabs of ice instead of ice cubes


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