Question about Brother MFC-665CW All-In-One InkJet Printer

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Error messages and print problem

HI,

My MFC-665CW is displaying a code "unable to clean 50" and when I try to copy or print I get "printer busy"

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There are a couple of things that can cause this fault.

The most common cause is a paper jam has occurred, and the user hasn't gotten all of the paper out.
Lift the lid, use a light to look into the left side of the head travel area. Make sure there is no crumpled paper. If not, carefully move the head all the way to the left and try to look at the right end of the head travel. Look for crumpled paper again.

If you cannot find any paper, the encoder strip may have become dislodged. You will have to take the machine apart. Open the lid, remove the wid=re civers with a small flat screwdriver. Remove the prop rod (blue piece holding the lid open). Unplug all the cables and unscrew the ground wire. Move the scanner off toward the rear.. Remove the rear cover. Unscrew all screws in the top cover assy. Hinge the control panel outward and remove carefully. inplug any attached cables. Use your scrrewdriver to unlatch the two tabs at the front and pull the upper case assy up and off. Look at the print head. There should be a plastic strip going from left to right that is seated in a sensor on top of the head. Make sure it is seated correctly. Remove any crumpled paper. Reassemble and test.

Posted on Nov 04, 2008

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...and 50? Is it toggling between those two error codes?

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