Question about Arris SURFboard SB5120 Modem

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Modem usb connection

I have a new hp desktop running vista, which connects fine to the net when using the ethernet cable from the modem. I would however prefer to run the ethernet cable to a router, and when I try to use the usb cable connection to the computer it will not connect to the net.Even after running the full installation wizard it says unable to connect...check connections etc. Again it is fine using the ethernet connection.

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  • sandlram2 Sep 14, 2008

    Thanks Bubbabear

    That makes sense. Have now run an ethernet cable from the netgear router back to the desktop and all is working fine. Thanks again for your time and info.

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You can only use the USB connection or the ethernet connection to get it work.  It won't work on both.  
What type of router are you using?

Posted on Sep 13, 2008

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All you need to do is plug the Ethernet cable into the LAN port on your HP Desktop and then into the LAN port (not the WAN port) of your cable modem.

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