Question about Philips GoGear HDD060 MP3 Player

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Mp3 says "problem - connect to computer"

My gogear mp3 player says "connect to computer" after ive disconnected it properly from the pc.none of the buttons work. i then connected it back up and still nothing. the songs on the mp3 player go the pc so it cant be the pc, what do i do?

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  • Anonymous Oct 03, 2008

    it wont let me play my music when I disconnect from the computer it says "problem - connect to computer"

  • Anonymous Jan 24, 2009

    it is telling me to to conect to pc to manage repair

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Download the firmware, connect the MP3 player (which is rubbish, lets all be honest) and upgrade it.

Posted on Sep 10, 2006

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  • 2 Answers

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I connect my device(philips gogear Vibe 4g.)The device shows as "connected device"on "Media Converter for Philips" program , and when converting VIDEO files is "done" , report screen shows "NO DEVICE...


Hello :
1: Unplug your Mp3 player . 2: Restart system .
3: Plug the Mp3 player again . If the system didn't recognize Mp3 player this time , then :
1: Go to [ my computer ] icon on desktop .
2 : Mouse right click .
3 : Scroll down to properties .
4 : On properties click [ Hardware] .
5 : Click [ device manager ] .
6 : On device manager check if all [ USB ports ] are properly installed and working fine .
7: If there are [ question marks or wrong marks ] on the ports then they don't work properly .
This is what you need to do , if they don't work properly ;
1 : Right click on the none working ports .
2 : Scroll down to properties .
3 : On general click [ reinstall the previous program ] .

8f47b2d.png My computer icon .

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Device manager
88a7619.jpg
USB mass storage device problem [ not working properly ] . Here you should right click on the none working device then go to properties and then ,
f4d6255.jpg\
Troubleshoot .
I hope this will help .
rate please !

Mar 27, 2010 | Philips GoGear Flash MP3 Player

2 Answers

Player problem connect to pc


WARNING: this process will erase all songs off the GoGear.
Disconnect the GoGear from computer.
Turn the GoGear off.
Hold in the volume + button.
Reconnect the GoGear while holding in the volume + button.
Continue holding the volume + button.
After 5-50 seconds, Windows will pop-up a "Found New Hardware Wizard." - complete the wizard (BTW, you can take your hand ff the volume + button now).
Good To Go (Gear)!
-Tha Mp3 Doctor

Mar 26, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Stubborn refusal!


Go ahead and open the Philips Device Manager and run the "Repair" function. Warning: this will delete all files off your mp3 player.
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired

After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.

Mar 15, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Does not turn on properly


Firmware manager should solve this problem.

  1. First Make sure that you have your PC connected to the internet, as the firmware manager will download the firmware from the firmware server, it is necessary that you have the PC online during the entire the process.
  2. Run the application on your PC at Start->Programs->Philips Firmware Manager->Philips Firmware Manger.
  3. Connect the GoGear player with the PC in normal mode. Switch on the player.
  4. Firmware Manager will start the upgrade process after the player is detected.
  5. Enter the serial number of your device. You can find the serial number as a 14 digital code printed on the sticker near the USB connector of the device e.g. SFxxxxxxxxxxxx and then click NEXT to proceed.
  6. Click the START button, select the firmware and click OK.
  7. The upgrade process will continue to download firmware.
  8. Once the upgrade process is completed, click FINISH to close the application.
  9. You may now disconnect the GoGear Player from your computer.

Mar 02, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Froze on the screen


Here's what you want to do:
1) Back up all music and picture files if possible
2) With the GoGear powered on, reset the player by holding the power on/off and volume + keys simultaneously until the GoGear shuts down
3) Turn the GoGear back on and see if message persists

If the "please connect player to PC" msg persists:
1) Connect GoGear to computer
2) Open Philips Device Manager (Start --> All Programs --> Philips in Windows XP if no shortcut on desktop)
3) Click on the Repair tab - see if there is a msg that says something like "to repair your player, connect GoGear to computer while holding the volume + button"
4)IMPORTANT: Disconnect the GoGear from the USB cable, turn the GoGear OFF, and then press and hold the volume + button; then, connect your GoGear to PC while still holding the volume + button (VERY IMPORTANT: this process will fix your player, but it will also delete all music and images you have stored on the GoGear) - do not let go of the Volume + button until a pop-up comes up saying that your player is being repaired

After the repair process is complete, your player should work fine - you will have to re-download all files to the GoGear.

-ThaMp3Doctor

Feb 04, 2008 | Philips HDD1630 MP3 Player

1 Answer

Connect to pc .. can't fix it


The step that the reps probably forgot was that you have to power the GoGear off before re-connecting it to your PC for a proper repair.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

-Tha Mp3 Doctor

Jan 02, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Music doesnt show up on mp3 player library, but it does on the computer


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Nov 14, 2007 | Philips GoGear HDD075/17 MP3 Player

1 Answer

Philips mp3player - not working in PC


Try this:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

If that fails, the device is really toast.

-tha Mp3 Doctor

Nov 01, 2007 | Philips GoGear SA178 MP3 Player

1 Answer

Music doesnt show up on mp3 player library, but it does on the computer


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 25, 2006 | Philips GoGear HDD6330 MP3 Player

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