Question about Neff W4380X1 Front Load Washer

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Neff W4380X1 -drum does not turn

Start cycle and water fills but drum does not turn, can hear the various "clicks" as cycle progresses but drum never turns, water drains etc and cycle completes, would I be correct in suspecting the brushes in the motor? Is it possible to change brushes or should I change whole motor?

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  • Anonymous Mar 22, 2014

    Brushes required do not have springs on them

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Hi Of all washing machine parts, the water pump probably takes the most punishment, because it is constantly in use. When the pump fails, you can hear or see the trouble: a loud rumbling inside the machine, or a failure of the water to drain out of the tub. In most cases, motor malfunctions should be handled by a professional; do not try to fix the motor yourself. If the motor is a universal motor, however, you can change worn carbon brushes when sparking occurs, as detailed in the how to repair appliances article. To save the expense of a service call, remove the motor from the washer and take it to a professional service person, then reinstall the repaired or new motor yourself. To access the motor, remove the back panel of the washer. The motor is mounted on an adjustable bracket.


There is one other motor problem you can repair yourself. Washer motors usually have an overload protector clipped to the motor. When this component fails, the motor won't work. Before you take the motor in for service, test the protector with a VOM set to the RX1 scale. Disconnect one electrical lead wire to the protector and clip one probe of the VOM to each protector terminal. The meter should read zero. If the needle jumps higher, the protector is faulty and should be replaced. Pry up the protector with a screwdriver and replace it with a new one made specifically for the motor or washer. Connect the new protector the same way the old one was connected.

Posted on Sep 13, 2008

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