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HP OfficeJet 6110 All-In-One InkJet Printer
Problem for HP OfficeJet 6110 All-In-One InkJet Printer

Scanner failure hp 6110 - Noise and stuck head




By De Guyver on May 21, 2006

" "
I ran into a problem with the officejet 6110 all-in-one. I got a "scanner failure turn off and on" message on the printer screen, and it made an annoying stuck draging noise off and on, ticks.

Actually the scanner head didn't return to its place, remained stuck and made noises.
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Clarification Request

Posted by symon031 on Feb 28, 2008

Well I did clean the top glass but it only worked fro a short time. Now, sometimes it is working and at other times it is not.

Same Problem

May 19, 2009

-   Scanner failure hp 6110 - noise and stuck head-   jaco11

May 16, 2009

-   I am using new cartridge for HP 6110 all in one but after just attempting scanning it shows me messahe: scanner failure hp 6110 - Turn power on and off and also some Noise is heard with and stuck head-   vinay_amt

Feb 24, 2009

-   Noise clonking constant like trying to print but not moving.-   nocteil

Dec 18, 2008

-   When I start up the 6110, the scanner head starts initialising, but within seconds it gets stuck at the righthand side and keeps producing a rattling noise and vibration. This does not stop unless I switch the machine off. At the same time the display instructs to change the cartridges - which are practically new!-   lovehurts

Dec 16, 2008

-   I'm getting the same prompt: Scanner Failure: Turn power off than on again. I've done this over and over again. Tried unplugging and doing a hard reset - but can't clear the problem. This keeps the printer from printing anything. Any suggestions?-   Guest

Best Solution

posted on Dec 14, 2007
Very Helpful)

Guest
Guest

Rank: Apprentice  Computers & Networking  Expert
Rating: 0%, 0 votes
Thanks again to Silly Girl. I thought my scanner/printer was dead. It was making some pretty bad noises. I just cleaned both sides of the glass, and it's as good as new.

Solution #2

posted on May 21, 2006
Very Helpful)

silly girl
silly girl

Rank: Wiz 
Rating: 81%, 3647 votes
To fix it you have to clean the glass from the inside and reset the device by pressing the # button along with 6 button, and then plug the power cable in while pressing them.

First of all you should disconnect the printer from all cables.
Then remove the screws that hold the glass panel, remove the plastic panel that's over the buttons, then extract the keyboard from the inside by pressing the lock button thats on the bottom right of the keyboard, close to the center, while sliding the board to the left. you have to do this gently, because this board is attached to a ribbon that's attached to the head.
Then, by lifting the upper unit with the glass panel and releasing the spring that's on the left center you can reach the inside of the glass and clean it with a window cleaner using a dry clean cloth. assemble everything back and reset by pressing the pound and the 6 while plugging it back in, and It will work as good as new.

Good luck
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Solution #3

posted on Jun 12, 2008
Helpful)

FixYaBoy
FixYaBoy

Rank: Apprentice 
Rating: 93%, 16 votes
Thanks to Silly Girl, I've got my HP6110 working again! Though to be honest, I almost gave up after trying out her suggestion by cleaning the glass and it did not work. I then removed the slider unit from the belt and realized that two of the mirrors were foggy. Again I cleaned them with a swab & windex, hooked them back up and... still the same problem. Luckily, I didn't give up. I took the whole thing apart again and this timecleaned the camera lens with a swab and it finally worked!!! So with Silly Girl's permission... if I may paraphrase her steps and add a couple to it in case people followed her steps and still did not work. 1. Disconnect the printer from all cables. 2. Remove all the screws that hold the glass panel (you do not need to remove the one screw that's on the left hand side, in the middle). 3. Remove the plastic panel that's over the buttons just by popping it up using a knife or something similar. 4. Extract the keyboard from the inside by unhooking the lock that's on the bottom right of the keyboard (close to the center)and slide the whole board to the left.
5. Then lift the upper unit with the glass panel and place it in the back standing up. 6. You can now reach the inside of the glass and clean it with a window cleaner using a dry clean cloth. 7. While you're at it, push that slider unit to the left and lift it out; the left side of the metal rod is not screwed in. 8. Remove the black slider unit by unhooking the belt from the slider unit and gently pull out the electrical harnest cable (you might want to mark one side with a permanent marker to remember which side when you re-attached the cable). 9. Gently and carefully pop open the cap on the bottom side. 10. Once it's opened, you'll see about 4 mirrors inside and a camera lens. Dip a couple of swabs in windex and GENTLY clean and dry all mirrors and camera lens. 11. Carefully re-install everything by retracing your steps. 12. Reset unit by pressing the # and the 6 keys together while plugging in the power. If you follow all the 12 steps, I guarantee the problem will be fixed and be just like new. Thanks again Silly Girl for the wonderful tip.
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Solution #4

posted on Mar 11, 2008
Helpful)

Sergey C
Sergey C

Rank: Apprentice 
Rating: 90%, 16 votes
Hi everyone, I also had similar problem with HP OfficeJet 6110 xi. The Scanner Initialization would fail at start up because the electric motor would not stop the test and the rubber belt would make snapping noise. I tried every single solution above and it still did not help. I even opened up the scanning head and cleaned all of the 4 mirrors inside. Still nothing ....and then I noticed that the scanner head would not stop because it did not know when to stop....meaning that it could not find or see the mark that tells it to stop.
Then I looked on the inside - underneath the glass where the scanner head was looking for mark and found it in the form of a plastic strip that had black edges and white line on inside. And that is when I noticed that the black paint on the edges was flaking off and leaving uneven edge. I repaired all the white spots on the black edge with black permanent marker and after putting everything back together :) the printer finally started working. I tested the scanner and everything seemed to work fine. So in the end the real problem was flaking black paint on the optic guide line. I couldn't believe that HP could not choose black paint that will permanently stick to plastic that it is painted on. With printer that originally cost over $ 350 this is unacceptable. I now think that all the scanners by hp have similar flaw and I’ve read numerous reports of consumers reporting same problems. I'm sure people will not spend 4 hours like I did researching and then taking apart the printer to fix this problem. And they shouldn’t for the price that they pay for this product.
The worst thing is if unit is not on warranty anymore(like mine) you can either pay for repairs which will cost you more than half of the price you would spend for a new unit. Or throw it out, like mine friend did, and buy a new one.

Hope this helps

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Solution #5

posted on Dec 11, 2007
Helpful)

Bayucreole
Bayucreole

Rank: Apprentice 
Rating: 90%, 3 votes
What Silly girl suggested worked! I guess there s a sensor that monitors the clarity of the glass
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Solution #6

posted on Sep 15, 2007
Helpful)

swagfest
swagfest

Rank: Apprentice 
Rating: 86%, 8 votes
That was awesome. I didn't think just cleaning the glass was going to work but it totaly did and saved me a lot of drama. I was ready to pick up a scanner.
THANK YOU silly girl!
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Solution #7

posted on Oct 01, 2007
Helpful)

prntrphobic
prntrphobic

Rank: Apprentice 
Rating: 86%, 5 votes
I did not have the proper tools to disassemble the printer so I just took a soft cloth and wiped all of the glass down really well. When I turned it back on, it worked great. So I would suggest that you try this before doing the whole WD40 thing.
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Solution #8

posted on Jan 19, 2008
Helpful)

Guest
Guest

Rank: Apprentice  Computers & Networking  Expert
Rating: 0%, 0 votes
This process worked great. I was having the same problem with my HP Officejet 6110. Thanks for the helpful tip.

Solution #9

posted on Dec 12, 2007
Helpful)

Danigirl72
Danigirl72

Rank: Apprentice 
Rating: 85%, 3 votes
Thank you Silly girl! All I had to do was clean the outside of the glass and press # and 6 and it was as good as new!!!!
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Solution #10

posted on Jul 08, 2007
Somewhat Helpful)

bigdaddy116
bigdaddy116

Rank: Apprentice 
Rating: 78%, 6 votes
officejet 6110 indicates scanner failure
Turn power off and on again on the printer screen.
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Solution #11

posted on Nov 16, 2007
Somewhat Helpful)

Guest
Guest

Rank: Apprentice  Computers & Networking  Expert
Rating: 0%, 0 votes
eNjOy the solution Here :)
http://sgple006.sgp.hp.com/videoguide/oj6110_sg.html

Solution #12

posted on Sep 04, 2007
Somewhat Helpful)

Guest
Guest

Rank: Apprentice  Computers & Networking  Expert
Rating: 0%, 0 votes
you must clean all the mirrors inside the scanner assembly (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works...

Solution #13

posted on May 05, 2009
Very Helpful)

kksergo
kksergo

Rank: Apprentice 
Rating: 100%, 1 votes
I was having this same problem, but there may be an easier solution. Before you try all those crazy glass cleaning steps, try to just reset the printer by pressing the # and 6 keys while plugging the power in. This worked for me.
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Solution #14

posted on Mar 21, 2009
Very Helpful)

andd
andd

Rank: Apprentice 
Rating: 100%, 3 votes
I ever solve this issue only with HP Printing Diagnostic Utility and after a required restart i turn off 6110 and do a complete reset(6+# on panel while plu in power cable)
thi ever work for me a lot of times
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Solution #15

posted on May 28, 2009
Somewhat Helpful)

sfda410
sfda410

Rank: Master 
Rating: 85%, 12 votes
Fiend your solution direct from hp. Here is your solution...


http://www.hp.com/printer/prob676ijt65/solution

a16

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Solution #16

posted on Dec 09, 2009
Not Rated)

gabriella_es
gabriella_es

Rank: Apprentice 
Rating: 0%, 0 votes
what type of tools do you need in order to open the printer and clean the glasses inside?
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Solution #17

posted on Jul 07, 2009
Not Rated)

nostradamus
nostradamus

Rank: Apprentice 
Rating: 75%, 1 votes
Most times, just clean the top of the glass. Don't remove anything: just spit on your hanky and clean the dust off the glass.

You're all done: happy printing!

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Solution #18

posted on Nov 25, 2008
Not Rated)

yahamayho
yahamayho

Rank: Apprentice 
Rating: 0%, 0 votes
When starting the printer it gets stuck and dragging noise occur and the scanner head get stuck in between.It continues the dragging noise for like three seconds

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Solution #19

posted on Aug 28, 2008
Not Rated)

justine k
justine k

Rank: Apprentice 
Rating: 0%, 0 votes
i had the same problem, opened up the top and cleaned the mirrors in the scan head with surgical spirits and hey presto, good as new
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Solution #20

posted on Aug 08, 2008
Not Rated)

Jo-AnneP
Jo-AnneP

Rank: Master 
Rating: 90%, 8 votes
This is what has worked for me. Got original guts of solution from sillygirl on this page.
Disconnect all cables from printer.
I would try to clean the glass on top then go through the reset process (press #6 while plugging the power back into the machine). If this does not work then take it the machine apart and clean the underside of the glass as well. Then you would need to go through re-set process again.
In another solution it states - you must clean all the mirrors inside the scanner assembly (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works... Not everyone has done this part but worth a try when desperate.
May need to buy a set of screw drivers for removing the glass. They are different.
So, for me the knocking has stopped but now there are other problems... Right now, I can print but the machine doesn't find the scanner when I try to scan. Sometimes it will find the scanner, scan the photo then when I press Accept on the HP software I get the message about no connection to scanner or cannot find scanner...
Going back to see if I can find a solution to the scanner thing now.
Not sure whether or not I can fax either haven't even tried to go there yet...

I have an HP Camera as well and have had nothing but little technical problems like this since the day I bought both products...

Wish me luck
Comments:

Aug 08, 2008

- I see from FixYaBoys solution I need to go in again and clean the scanner mirrors/lenses etc.. and this will hopefully work for me.

Feb 28, 2009

- Hello there,

Please see note at bottom re: powering on and off

1) If you know you are going through the re-set process. Ensure there is nothing in your printer que already when you want to power on again.

2) Plug printer/scanner directly into the wall, not a power bar or UPS... Read at one point, it has something to do with the electricity (KW or Voltage or Amps) factor and power requirements to the printer/scanner. However was very technical and don't remember enough details to explain properly, sorry... Anyhow, directly into the wall.

This is what has worked for me. Got original re-set process of solution from sillygirl.

3) Disconnect all cables from printer.

4) Clean the glass on top with alcohol and cotton swabs.

5) Then go through the reset process (press # 6 while plugging the power back into the printer).

6) If you have the CD for your printer it doesn't hurt to put it in your CD carriage in case your printer is looking for files or drivers. If CD starts to go to a un-install or full re-install just cancel and leave in carriage.

7) Sometimes helps if you first plug printer in.

8) Re-boot pc before powering on printer. Once re-boot has started and PC will start to look for printer.

9) Power on printer (press # 6 while plugging the power back into the printer to re-set).

10) Watch for point where your printer icon usually appears and plug the USB into the PC.
_____________________________________

11) If this does not work then take the printer apart and clean the underside of the glass as well. Unfortunately need to go through re-set process again. May need to buy a set of screw drivers for removing the glass. They are different. (Torx)

12) In another solution it states - you must clean all the mirrors inside the scanner assembly q-tips work well (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works... Not everyone has done this part but worth a try when the printer is already open.

13) There is a black and white strip at that end of the scanner. Check to ensure the strip is there, in tact and placed correctly. This is what the scanner carriage aligns itself with.

Just so people know. I have posted solutions to this before that have worked for me. However, I really do think this comes down to a driver issue (do we all have XP, mine is actually XP Home Edition). Since HP no longer updates these printers not sure if we will ever see a driver that works perfectly. Once you get it going again it will all work great. The problem lies in powering on and off. Once you get it going without the scanner carriage jamming, leave it on! Even in the case of a power out I usually have to re-set again but can get it going, eventually (it can be very frustrating). Sometimes need to re-boot PC and plug USB into the PC while booting up and just about to look for your printer. This is to ensure it finds the printer/scanner. Also, when really desperate uninstall and re-install the hardware. Sometimes can try for quite some time to get it working again and eventually have to just leave it off for a few days then can get going again afterwards. Not sure if this has something to do with memory.

Feb 28, 2009

- Sometimes helps to clean printer cartridges through HP Toolbox once you get it going.
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Solution #21

posted on Jun 07, 2008
Not Rated)

vetteboy
vetteboy

Rank: Apprentice 
Rating: 0%, 0 votes
I love the internet ! I've been holding on to my broken 6110 your 2 years now hoping someday I find a way to fix it and then I found this site. Cleaned the glass / mirrors and did the #6 reset and it works! Yeah. Thanks
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Solution #22

posted on Jan 08, 2008
Not Rated)

MsVoltaire
MsVoltaire

Rank: Apprentice 
Rating: 0%, 0 votes
the solution by "Sillygirl" fixed my printer!!!! Yahoo. I had this problem for months and could sometimes get it to work and then all I ever got was the "scanner failure turn off and on " message. Sillygirl solution fixed problem. I tookoff top and cleaned the scanner / copier clear screen that had a smoky film on the top and underside and wal-la it is as good as new.
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41 Other Users Have The Same Problem - Continued

Comment by Primonavidad, posted on Nov 23, 2008

thank you! cleaned all glass and mirrors, worked like a charm! saved me 200$ for a replacemant! thanks again!

Comment by Guest, posted on Oct 02, 2008

The solution worked for me. Yay!!

Comment by LazerStacy, posted on Aug 31, 2008

Silly Girl just saved me over $200! And just so ya know, the screwdriver you need is a star bit (size T-10) or a Torx. I bought one for under $3.

If you are wanting super-duper detailed instructions on how to do surgery on this unit, JoAnne posted them at http://www.fixya.com/support/t884858-scanner_knocking_against_right_side_no

I did check all my mirrors. They were clean so I didn't touch them. On the glass I used a microfiber rag and hot water, then I wrung it out good. I followed up with a paper towel and had no streaking. My black start and stop lines were solid so they were not the problem. Even though my glass was not super dirty, it was filmy enough to probably cause a glare to the lens when the scanner light was on.

Thanks again Fixya!

Comment by LazerStacy, posted on Aug 31, 2008

Okay, I've found some steps to get to the glass but all require removing the screws. My screws appear to be specialized and do not work with any of my precision screwdrivers. The pattern in the screw heads look like a maple leaf: rounded at the bottom and 4 notches on the top.

Comment by LazerStacy, posted on Aug 31, 2008

Yes, my 5 yr old printer is doing the same thing. Sounds like a galloping horse or something in there after it initializes. Neither #3 or #6 resets have resolved. I have noticed that my glass needed cleaning so I am hopeful that the cleaning will solve the problem. JocJohn mentioned a website that helped him remove the glass and clean it along with adding his own tips but I did not see that he provided the link. How can I learn how to remove the glass for cleaning?

Comment by pcruzen, posted on Aug 26, 2008

Same exact problem and I cannot get the system resets (#-& 3 or # & 6, pushed simultaneously) to clear the problem

Comment by jocjohn, posted on Aug 11, 2008

I've had this AOI printer for about five years now and recently experienced the problem described in this posting. Searching the WEB I found this link and it was very helpful. In my case, the interior glass cleaning suggestion did the trick! The only difficulty I had was removing the printer lid from the printer base, but after some close examination, I discovered there are two plastic detent clips at the front left and right of the printer. Once the control panel cover, control panel and retaining screws are removed gently pry on the two front clips with a small screwdriver and the lid will come free.

FYI, I believe most scanners must electronically "register" their starting and ending positions before scanning can occur. As discussed in these postings, the scan head "chattering" when the scanner is initializing is almost certainly due to the inability of the scanner to find the starting registration mark (on the right) of the scanner bed due to a dirty glass or unreadable registration marker.

I'm thankful for the internet and the many folks who are willing to freely and willingly share their knowledge, wisdom and experience.

Comment by annhajjar, posted on Jul 13, 2008

My Daughter read that if you can very carefully open and carefully clean off the mirrors and glass plate, and then use the canned air to clean out any dust that this would be a "last" attempt to revive my dying 6110...hope this helps. You can find that special screwdriver in either hardware store or craft store. Goodluck!
note: I am planning on asking my Husband, a Design Engineer, for help. He is very mechanical, hands-on, get it done kind of person... will keep you posted. +:)

Comment by Guest, posted on Jul 09, 2008

I have turned the printer on and off, but nothing has happened. I stil have the same problem.

Comment by Guest, posted on Jul 08, 2008

My four in one HP 6110 keeps making a ticking noise and says there is a job qued up. Can you please HELP me.

Comment by arlingtonwri, posted on Jun 28, 2008

This is exactly my problem and I want to go to the next steps that some of you describe to fix it. Can someone tell me the tool I need to get the glass off of the sides. I assume by looking at it that its not your standard screwdriver.

Thanks!

Comment by Guest, posted on Jun 26, 2008

I have exactly the same problem, which is a massive inconvienience as i am not receiving and cannot send any faxes

Comment by Jo-AnneP, posted on Jun 24, 2008

Hello,

Well another THANK YOU for sillygirl. I had been trying and trying to no avail but this worked.

Actually now having the exact same problem with an hp 2170 printer. Tried to re-set but not working for this one.

Thank you Sillygirl

Comment by gammy11, posted on Jun 19, 2008

I have an hp officejet 7110 a-i-one
I get a scanner failure notice and I hear a clunking noise so i know it is getting the signal to scan but it is stuck and cannot move it's diffently mechincal I am about to dive in an operate.

Comment by puff3504, posted on Jun 18, 2008

I turn on the officejet 6110 and I get a scan failure turn off and then back on message. The scanner head moves a little to the right then makes a "stuck" clicking noise. I re-start as advised, but no help.

Comment by shmy, posted on Jun 09, 2008

There is a lot of knocking when you start the printer and then "scanner failure"

Comment by Guest, posted on Apr 22, 2008

I have the same problem -- Noise & stuck head problem & "scanner failure" notice. I turned power on & off (repeatedly), unplugged & plugged back in all connections, shut down & restarted system -- all to no avail. HELP.

Comment by Guest, posted on Apr 09, 2008

We have a HP 6110 All-In-One. When we have a power outage and the printer is on, it restarts but it make a horrible noise like the scanner bar is stuck. This has been happening for YEARS! I turn it on and off, unplug it, leave it alone for hours. But when I plug it back in and turn it on it does the noise again.
I have learned that if I disconnect it from the computer and alternate the out it is plugged into I have a greater chance it will begin operating normally. I have contact HP over the years but they were not helpful.
I am open to suggestions. Thanks, Chris

Comment by Nance9, posted on Mar 20, 2008

Oddly the problem started when we accidently knocked the power plug off the power strip. When we plug it back in starts to go through the self-test, but a little ways in a grinding tick starts to sound tick tick tick...tick tick tick...tick tick tick. When I opened the printer to check the ink cartridges they wouldn't come center into view. I shut the printer off, unplugged it and tried again. Then shut it off, hit reset on the power strip and tried again. Figured it was futile, it sounds like a gear is off and slipping. When I opened the lid in the middle of the self test the ink cartridges slid over into view, but the grinding tick started again so we shut it off.

Any suggestions greatly appreciated.

Thanks Much,

John & Nancy Cooper

Comment by Momentum4u, posted on Mar 09, 2008

My office ject 6110 is making a ticking sound. I have shut off and back on but it's still ticking and will not print. What do I need to do to solve this problem?

Comment by Guest, posted on Mar 06, 2008

I ran into a problem with the officejet 6110 all-in-one. I got a "scanner failure turn off and on" message on the printer screen, and it made an annoying stuck draging noise off and on, ticks.

Actually the scanner head didn't return to its place, remained stuck and made noises

Comment by jbstevens, posted on Mar 05, 2008

my scan head does return but makes a tick sound then i get a message scanner failure, also message allign heads press enter but when you press it is says busy if you have a solution please contact me

Comment by billie7126, posted on Mar 04, 2008

Scanner stuck on my HP 6110 all-in-one. Told to turn off then back on . I have tryed everything! HELP

Comment by candylips, posted on Mar 04, 2008

I ran into a problem with the officejet 6110 all-in-one. I got a "scanner failure turn off and on" message on the printer screen, and it made an annoying stuck draging noise off and on, ticks. Please contact me.

Comment by symon031, posted on Feb 28, 2008

Noise and stuck head problem

Comment by Diego1, posted on Feb 24, 2008

he officejet 6110 all-in-one. I got a "scannerfailure turn off and on" message on the printer screen, and it made an annoying stuck draging noise off and on, ticks.

Actually the scanner head didn't return to its place, remained stuck and made noises.

Comment by Guest, posted on Feb 22, 2008

1-sacanner failure. turn power off then in again.
2-error. right cartridge incorrect.
3-remove and check cartridge.
4-open door. clear carriage jam, and then press enter

Comment by Guest, posted on Jan 23, 2008

makin noise the head is stuck

Comment by DHIRENZAVERI, posted on Jan 08, 2008

I HAVE HP OFFICEJET 7208 ALL-IN-ONE. WHEN I START IT IT DISPLAY SCANNER FAILURE MSG AGAIN AGIAN AND AGAIN. AFTER ON-OFF IT DISPLAY AGAIN AND AGIAN

Comment by Guest, posted on Jan 08, 2008

I HAVE OFFICEJET 7208 ALL-IN-ONE.
WHEN I START IT IT DISPLAY SCANNER FAILURE MSG
MANY MANY TIME. AFTER POWER ON OF IT DISPLAY AGAIN AND AGAIN

Comment by Guest, posted on Dec 15, 2007

I am getting lines in the photos that I am scanning. The under glass needs to be cleaned and I cannot get to the glass to clean it.

Comment by skipjr, posted on Dec 11, 2007

Same problem. Scanner head appears to be "stuck", making a noise and then stops, an a message appears as "scanner failure, turn off then then turn on" (ect...).

Comment by Bayucreole, posted on Dec 11, 2007

WOW Silly Girl you are a life saver thanks. it totally worked!!

Comment by vivek s, posted on Nov 26, 2007

my officejet 6110 makes a creaking sound on startup and aftersome time gives message of scaner failure and asks to restart the machine but same problem persists i tried cleaning the glass and 6 # command to reset the machine but it didn't help .......................................pls help me

Comment by suezeannants, posted on Nov 19, 2007

switched it off, then on again but still it fails and the haed makes noise and doesn't move

Comment by Showalter, posted on Nov 07, 2007

Noise and stuck head problem, and notify you when a new solution is offered.

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