Scanner failure hp 6110 - Noise and stuck head (by 32 users)

To fix it you have to clean the glass from the inside and reset the device by pressing the # button along with 6 button, and then plug the power cable in while pressing them.

First of all you should disconnect the printer from all cables.
Then remove the screws that hold the glass panel, remove the plastic panel that's over the buttons, then extract the keyboard from the inside by pressing the lock button thats on the bottom right of the keyboard, close to the center, while sliding the board to the left. you have to do this gently, because this board is attached to a ribbon that's attached to the head.
Then, by lifting the upper unit with the glass panel and releasing the spring that's on the left center you can reach the inside of the glass and clean it with a window cleaner using a dry clean cloth. assemble everything back and reset by pressing the pound and the 6 while plugging it back in, and It will work as good as new.

Good luck

Hi everyone, I also had similar problem with HP OfficeJet 6110 xi. The Scanner Initialization would fail at start up because the electric motor would not stop the test and the rubber belt would make snapping noise. I tried every single solution above and it still did not help. I even opened up the scanning head and cleaned all of the 4 mirrors inside. Still nothing ....and then I noticed that the scanner head would not stop because it did not know when to stop....meaning that it could not find or see the mark that tells it to stop.
Then I looked on the inside - underneath the glass where the scanner head was looking for mark and found it in the form of a plastic strip that had black edges and white line on inside. And that is when I noticed that the black paint on the edges was flaking off and leaving uneven edge. I repaired all the white spots on the black edge with black permanent marker and after putting everything back together :) the printer finally started working. I tested the scanner and everything seemed to work fine. So in the end the real problem was flaking black paint on the optic guide line. I couldn't believe that HP could not choose black paint that will permanently stick to plastic that it is painted on. With printer that originally cost over $ 350 this is unacceptable. I now think that all the scanners by hp have similar flaw and I’ve read numerous reports of consumers reporting same problems. I'm sure people will not spend 4 hours like I did researching and then taking apart the printer to fix this problem. And they shouldn’t for the price that they pay for this product.
The worst thing is if unit is not on warranty anymore(like mine) you can either pay for repairs which will cost you more than half of the price you would spend for a new unit. Or throw it out, like mine friend did, and buy a new one.

Hope this helps

Thanks to Silly Girl, I've got my HP6110 working again! Though to be honest, I almost gave up after trying out her suggestion by cleaning the glass and it did not work. I then removed the slider unit from the belt and realized that two of the mirrors were foggy. Again I cleaned them with a swab & windex, hooked them back up and... still the same problem. Luckily, I didn't give up. I took the whole thing apart again and this timecleaned the camera lens with a swab and it finally worked!!! So with Silly Girl's permission... if I may paraphrase her steps and add a couple to it in case people followed her steps and still did not work. 1. Disconnect the printer from all cables. 2. Remove all the screws that hold the glass panel (you do not need to remove the one screw that's on the left hand side, in the middle). 3. Remove the plastic panel that's over the buttons just by popping it up using a knife or something similar. 4. Extract the keyboard from the inside by unhooking the lock that's on the bottom right of the keyboard (close to the center)and slide the whole board to the left.
5. Then lift the upper unit with the glass panel and place it in the back standing up. 6. You can now reach the inside of the glass and clean it with a window cleaner using a dry clean cloth. 7. While you're at it, push that slider unit to the left and lift it out; the left side of the metal rod is not screwed in. 8. Remove the black slider unit by unhooking the belt from the slider unit and gently pull out the electrical harnest cable (you might want to mark one side with a permanent marker to remember which side when you re-attached the cable). 9. Gently and carefully pop open the cap on the bottom side. 10. Once it's opened, you'll see about 4 mirrors inside and a camera lens. Dip a couple of swabs in windex and GENTLY clean and dry all mirrors and camera lens. 11. Carefully re-install everything by retracing your steps. 12. Reset unit by pressing the # and the 6 keys together while plugging in the power. If you follow all the 12 steps, I guarantee the problem will be fixed and be just like new. Thanks again Silly Girl for the wonderful tip.

What Silly girl suggested worked! I guess there s a sensor that monitors the clarity of the glass

That was awesome. I didn't think just cleaning the glass was going to work but it totaly did and saved me a lot of drama. I was ready to pick up a scanner.
THANK YOU silly girl!

I did not have the proper tools to disassemble the printer so I just took a soft cloth and wiped all of the glass down really well. When I turned it back on, it worked great. So I would suggest that you try this before doing the whole WD40 thing.

Thank you Silly girl! All I had to do was clean the outside of the glass and press # and 6 and it was as good as new!!!!

This process worked great. I was having the same problem with my HP Officejet 6110. Thanks for the helpful tip.

officejet 6110 indicates scanner failure
Turn power off and on again on the printer screen.

you must clean all the mirrors inside the scanner assembly (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works...

eNjOy the solution Here :)
http://sgple006.sgp.hp.com/videoguide/oj6110_sg.html

i had the same problem, opened up the top and cleaned the mirrors in the scan head with surgical spirits and hey presto, good as new

This is what has worked for me. Got original guts of solution from sillygirl on this page.
Disconnect all cables from printer.
I would try to clean the glass on top then go through the reset process (press #6 while plugging the power back into the machine). If this does not work then take it the machine apart and clean the underside of the glass as well. Then you would need to go through re-set process again.
In another solution it states - you must clean all the mirrors inside the scanner assembly (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works... Not everyone has done this part but worth a try when desperate.
May need to buy a set of screw drivers for removing the glass. They are different.
So, for me the knocking has stopped but now there are other problems... Right now, I can print but the machine doesn't find the scanner when I try to scan. Sometimes it will find the scanner, scan the photo then when I press Accept on the HP software I get the message about no connection to scanner or cannot find scanner...
Going back to see if I can find a solution to the scanner thing now.
Not sure whether or not I can fax either haven't even tried to go there yet...

I have an HP Camera as well and have had nothing but little technical problems like this since the day I bought both products...

Wish me luck

I love the internet ! I've been holding on to my broken 6110 your 2 years now hoping someday I find a way to fix it and then I found this site. Cleaned the glass / mirrors and did the #6 reset and it works! Yeah. Thanks

the solution by "Sillygirl" fixed my printer!!!! Yahoo. I had this problem for months and could sometimes get it to work and then all I ever got was the "scanner failure turn off and on " message. Sillygirl solution fixed problem. I tookoff top and cleaned the scanner / copier clear screen that had a smoky film on the top and underside and wal-la it is as good as new.