Question about Office Equipment & Supplies
Please work with me through this as it may be a fairly lengthy troubleshooting process. While we may hit the problem on one of the first tries, it may take several back and forth communications to narrow down the source of the problem. I may also need additional information regarding your operational environment to identify the issue. The majority of this response to your issue presumes that you are utilizing Windows OS on your PC, and although there are many similarities between XP & Vista, there are also many differences. This has been prepared, at least initially, with Windows XP in mind. Please advise if this is incorrect. Further, if your issue is not resolved, please provide the service pack level (SP) of the OS you are using. (Have you installed XP SP3 or Vista SP1, and if you are on Vista, which version?)
Typically an "E" would be seen (indicating an error) on the button related to copies (the third button) rather than the second. The second button, which should evidence a circled X on the printer overlay above, is generally known as "Cancel" or "Reset". The fact that an E is displayed here may indicate either a rather simple issue, or an extremely complex one. Additionally, if there is an error with the basic printer functions, there should/could be additional lights or messages displayed - are there or have there been any?
First, have you attempted these basic troubleshooting tasks? (I have listed them, rather than continuing with a long list of "Have you..." questions.)
Have you attempted to make a copy, for instance, without using the PC? This one basic task would tell us a great deal about whether the problem resides primarily with the printer itself, or with some interaction between the printer and the PC.
Finally, as I have given you quite a list of "to do" items here, I will stop for now and await your feedback. If you will post back to this solution, I will receive notification by email and can return to assist you further. One last thing, though, is that you should verify that all necessary updates have been downloaded and installed, particularly if all of the above items have had no effect. The link to the XP page is: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=441115&lang=en. If you are using a different OS, go to this page and choose the proper OS: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=441115&lc=en&cc=us&dlc=en&submit.y=2&submit.x=7&lang=en&cc=us.
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!
Posted on Sep 13, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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