Question about HP Officejet 6310 All-In-One InkJet Printer
Black ink leaked out and dripped onto the bottom pad. Dried ink is almost a half inch high ! How do I clean the mess? Can I take the top of the printer off ? Thank you... Mike
There is a small hopper inside of the printer, called the cartridge holder, this is where the excess ink is wiped off of the cartridges, and is just left there. it is usually on the side where the cartridges stay when they are idle. The easiest thing to do, is take the cover of the printer off, and blot the ink out of the hopper, do not use any detergents, or liquid cleaners, as this will ruin the cleaner head for the cartridges.
Posted on Jan 18, 2008
SOURCE: ink build up under cartridge
if u look at the back of the unit there is a back door which u can take out .
or u can open the front access door [ from where u insert the cartridge ] , in case u r not able to clean it from there .
u might need to get the unit serviced ,for that either contact HP customer care at 1800 474 6836 or on-site Repair Center at 800-633-3600.
Posted on May 29, 2008
Wasn't sure whether to mark this a solution or sympathy because I have the exact same issue. The sponge is stuck on two plastic tabs that jut out, one in front of the cartridge stopper—a platform that is normally retracted but which extends if you shut the power off—and the other in the back of it. You can see them if you look carefully.
Once you get the sponge out, you can wash it in 97% alcohol or distilled water. Unfortunately, since half of the sponge is under the cartridge stopper platform, you may not be able to get it entirely out of the printer (at least I wasn't able to). Instead, I just soaked up as much ink from the well as I could with alcohol soaked paper towels—a lot of paper towels.
Posted on Jan 01, 2009
Sorry to hear about the mess. Let's start with the clean up of the ink. Use a dry cloth or paper towel to wipe up the ink that has spilled out of the cartridge. Wipe gently so you don't do any damage to the internal components of your printer. The ink will likely color the inside of your printer - That's okay. Just make sure you get anything that puddles. It should not look wet.
On to the non-moving cartridge carrier. The standard fix for this is to do a hard reset on the printer. Follow these steps.
1. Unplug the power cord and remove the paper from the paper tray.
2. Move the carriage all the way to the right, close the lid and reconnect the power cord.
3. The printer will make some noise as it starts back up. Wait until it stops making noise.
4. Open the printer lid. The carriage should return to its normal position.
5. Try printing again.
If this does not work, then damage has been done to the internal components. You will need to get the printer serviced by a repair person.
Posted on Jul 24, 2009
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