When i plug my Digital Photo Viewer into my laptop on the it says updateing but then i cant get into the photo files on the device help please.

Please specify which digital picture frame you are using. You mention that .... "I click on the photo viewer icon on the desktop and i get a message "no photo viewer found" ..... This is desktop computer setting issue. In order to view a photo on a PC, you must set up a file association with between the PC software and the file format of your picture.

Hello

This problem can be resolved by opening the "Control panel" and selecting "All Profiles" under the "Color Management" file. Add the "sRGBIEC61966-2.1" profile to the "ICC Profiles."

Make sure that the digital photo file that you're trying to access isn't open or in use by another program on your computer. Oftentimes, two programs can't access the data contained within a file at the same time. If your photo is already open in another program, for example, you wouldn't be able to open it in your digital photo viewer/file manager.

Make sure that the file format of the digital file you're trying to open will actually work with the file manager you're trying to use. Not all programs are going to be able to open every file type. There are dozens of different photo files types in existence. Look at the photo file's extension and then look in the instruction manual that came with your file manager to determine if that program can read that particular type of file.

Reinstall your digital photo viewer file manager utility. If you purchased your program in a store, insert the CD-ROM you used to originally install it into your computer and select "Repair" when its setup program automatically opens. If you installed your digital photo viewer file manager utility from a computer file you obtained on the Internet, execute the original installation file and select "Repair" to reinstall your program on your computer.

Make sure you have the latest version of your digital photo viewer file manager. Programs are often updated by their original manufacturers to fix errors and issues that users have been known to have. Open your program and click on the "Help" tab. Look for an option that reads something like "Update" or "Check for Updates" and select it to connect to the Internet and make sure that you have the latest version of the program installed on your machine.

try searching the ZDnet asia under digital photo software for mac OSX(whatever version you use)

Use the "Extract" button in WinZip to move the picture files to a temporary folder on your computer. Once you do that, Photo Viewer should see them. Good luck!

-Tha Mp3 Doctor

Start from scratch, uninstall everything and pretend your installing for first time:

1. have keychian unconnected from usb
2. install software
3. DONT RUN SOFTWARE YET
4. connect keychain to usb
5. on keychain select: USB update
6. Run software
7. well-ah, intelligence > poorly organized device - enjoy everyone

You need to make sure the usb cable is in all the way to the viewer. You have to push it hard. No silver showing. Always need the viewer plugged in first before starting the viewer program. After that it is pretty simple.

Getting Started- VERSION DPKEY and 151SX
STEP-1-INSTALL The Photo Viewer Software

Download & Install The Photo Viewer Software From Our Web Site:
The Driver CD files (Setup Guide, Manual and Photo Viewer Software) can be downloaded from
our web site. Click on the link below
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
NOTE:
Find your Photo Key Chain version and Download the Driver CD files along with all the latest
updates.
The version is listed on the back of the Photo Key Chain as 151SX, DPKEY or 151MP.
To Download & Install The Photo Viewer Software From Our
Web Site:
a) Create a folder on your desktop before downloading the file from our website. To create
a folder on your desktop, go to your desktop and RIGHT click on your mouse. A set of
menus will appear. Select “New” and then “Folder” (you will notice a new folder will
appear on your desktop), give it a name, example DP151.
b) Click on the below link and select “Download”.
http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001
c) Click on your Photo Key Chain Version to start the Download. The version is listed on the
back of the Photo Key Chain (151SX, DPKEY or 151MP.
d) After clicking on your version, you will prompt with a pop-up screen “Do you want to save
or open the file”. Select Save.
e) Another screen will prompt you to save the file on your computer. Save the file on your
“Desktop”, in the “DP151” folder and select “Save”.
f) Once the download is completed, go to your desktop. Double-click on the DP151 folder.
g) To install the Photo Viewer software, Double-click on the Setup.exe file. Click NEXT on
all prompts.
h) After the installation. The Photo Viewer Software icon will appear on your desktop.
i) Done! ……Continue with “STEP- 2”
STEP-2 CONNECT the Key Chain to your computer using the supplied USB cable. Upon
connecting the Key Chain to your computer, the Key Chain will prompt you to set the
device to “USB Charge or USB Update”. Select USB Update by pressing the Right
button and then the Middle button.
STEP-3 RUN the Photo Viewer Software to transfer photos to the Key Chain. Double-click on
the Photo Viewer icon located on your desktop. Once the Photo Viewer opens, it will
give you a message indicating “Upload Completed”. Click OK. (This message
indicated that the Photo Viewer Software has made connection with the Key Chain). If
you have received the “Upload Completed” Message, Skip STEP-4 and continue with
STEP-5
STEP-4 If you have NOT received the “Upload Completed” message, then you are
encountering the below error message:
Can’t Find any Photo Viewer, or
another program owns it. The
program will exit!
*Set the Photo Key Chain to USB update. SEE “STEP- 2”.
*Make sure the USB Cable is connected properly, you should hear a “clicking”
sound when the USB Cable is connected properly in the USB Port.
*The Key Chain should also appear under “MY COMPUTER” as a removable
disk. If not, switch the USB Port or replace the USB Cable.
STEP-5 LOCATE the images on your computer (See Diagram)
STEP-6 HIGHLIGHT the images files that will be transferred to the Key Chain (See
Diagram)
STEP-7 SEND the highlighted images to the Device Panel (See Diagram)
STEP-8 TRANSFER the images from the Collection panel to the Key Chain (See Diagram)
Disconnect the Key Chain from your computer. Done!

You have to push the USB cable into the keychain until it pops. Push it in hard! I thought mine was all the way in because the keychain lit up, but it wasn't.

My instruction booklet says:
IMPORTANT: The keychain MUST be plugged in and in "update" mode in order for you to open the Photo Viewer progarm. If it is not plugged in, or is in the wrong mode, you will get the following error" No photo viewer is found, program terminated!
2. Once the keychain is plugged in and in "update" mode double click the Photo Viewer icon on your desktop to launch the application. (I wasn't able to double click the Photo Viewer icon at all, so I don't know what else to do). And for the rest of you that are able to double click it, I will give you the instructions.
3. Use Photo Viewer's file manager to browse photos on your computer.
4. Once you select a photo, it will show up in the crop marquee. Put the box over the area that you want to see on your keychain and click the POST button (arrow to the right). This will move your photos to the collection panel.
5. Delete any unwanted photos by selecting the image in the collection panel and clicking the X button from the menu bar.
6. Once you have all photos in the collection panel that you want on your keychain, click the "synchronized" button. At the bottom of your screen, you will see that the status has changed from "idle " to "download" and the black bar will show %complete.
7. Once the download is 100% complete and you get the following message, "photo viewer data synchronized complete", click OK, exit the progam and disconnect the keychain.

IMPORTANT: Do not disconnect the Digital Photo Keychain until the download is complete and you exit the photo viewer software.

Your computer will certainly have its own program for viewing photos. For example, if you are using Windows XP, you just right click on a photo file and choose "preview". It can be difficult to find the photos on your computer if you have been using one of the silly organizers that come with cameras. You can search for a photo if you know its filename or for *.jpg to find all the photos on your hard drive.