Hi,
The issue can be caused by the damaged system files or hardware device.
I suggest trying the following method to troubleshoot the issue:
Startup Repair from the Windows Recovery Environment (WinRE)
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1. Insert the Windows Vista installation disc into the disc drive, and then start the computer.
2. Press a key when the message indicating "Press any key to boot from CD or DVD ...". appears.
3. Select a language, a time and currency, and a keyboard or input method, and then click Next.
4. Click Repair your computer.
5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next.
6. At the System Recovery Options Dialog Box, click on Repair your computer.
7. Click the operating system that you want to repair, and then click Next.
8. In the System Recovery Options dialog box, click Startup Repair.
Please continue with the following instructions if the above suggestion does not help:
1. Put the Windows Vista installation disc in the disc drive, and then start the computer.
2. Press a key when the message indicating "
Press any key to boot from CD or DVD ..." appears.
3. Select a language, a time, a currency, and a keyboard or another input method, and then click
Next.
4. Click
Repair your computer.
5. (Click the operating system that you want to repair), and then click
Next.
6. In the
System Recovery Options dialog box, click
Command Prompt.
7. Type "
chkdsk /F C:" (without quotation marks) and click
Enter.
8. Restart the computer and have a test.
If the issue still exits, please move to the below steps:
In-place Upgrade Installation
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Technically, you won't lose any data to take an In-place Upgrade Installation. In order to avoid any unexpected problem, I suggest you backup your data before taking In-place Upgrade Installation.
1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:
ā¢ If Windows automatically detects the DVD, the Install now screen appears.
Click
Install now.
ā¢ If Windows does not automatically detect the DVD, follow these steps:
a. Click
Start, type
(Drive: )\setup.exe in the Start Search box, and then click
Enter.
Note: (Drive: ) is the drive letter of the computer's DVD drive.
b. Click
Install now.
4. When you reach the "
Which type of installation do you want?" screen, click
Upgrade to upgrade the current operating system to Windows Vista.
Installing and reinstalling Windows
If both of the above two methods do not work on your issue, please contact the manufacturer to check the hardware.
Regards,
Thulasiramki.
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