Question about Epson Stylus Photo R320 InkJet Printer

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Jammed I yanked a piece of paper from my printer that was going in sideways. Now my printer says' Error. General error. see your printer documentation for information about clearing the error. I don't see anything jammed in there. Help!

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  • Anonymous Oct 28, 2008

    hi my epson printer model is R290 And when I on it It shows general error

  • Anonymous Feb 05, 2009

    Pulled a piece of paper from my Epson R320 immediately replacing most of the ink. Now it stops printing and givies the General error message...etc....help!

  • DRstudio Apr 07, 2009

    I have cleaned, dried, and replaced the waste ink pads on an Epson Stylus Photo R1800. I just need to reset the ink counter, but the free download to do this works only with Windows (extension .exe). How can I reset the ink counter using a mac?

    Thank you,

    Laura


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First of all, look at the paper you pulled out - if it's in one piece, no corners missing, then the error isn't a paper jam thing. Now turn off the printer, push "stop", maintenace button and power button toghether, till a message appears. I also found the following tip that's also related to the same error, could be usefull: "As Epson printer users will know, waste ink from head cleaning etc. is channeled into absorbent pads in the base of the printer. Eventually these will fill up and need to be replaced, and some time before they actually fill the waste ink counter in the printer's firmware will signal an error and the machine won't print any more until the counter is reset. This normally requires a trip to the service depot (if the printer's worth the cost, and if it's realised that this is the problem -- lots of otherwise good printers go to the dump through this relatively minor problem.) The service depots have a program that can, among other things, reset this counter (but of course won't part with it -- there's money to be made, new pads to be sold...) There's a third-party utility available that can do this (look for sscserve.exe on the 'net -- carefully read the documentation and use it with great care...), but at the same time the pads need to be changed, otherwise you risk ink pooling in the base, sometimes finding its way out and making a right mess. Replacing the pads isn't for the faint-hearted, you have to virtually dismantle the printer to reach them. Here's how to get around it -- the two pictures below are almost self-explanatory: On the left rear of these printers is a small trapdoor held by a single screw. Remove it, look inside (down and to your left) and you'll see the waste ink tube. The tube is free at one end, and with a suitably curved piece of wire you can hook it and wangle the end out through the opening (you may dislodge a small piece of plastic in the process -- just put it back where it was, it's only a vibration damper.) At this point, you're almost there. All you need now is a suitable container for the waste ink, and to file a small slot in the trapdoor cover so you can put it back without pinching the tube (or you could just lave it off.) The container in the photo is a small square one with a snap-on lid, approx. 60mm square and holding about 150ml -- they're sold in sets of three for a few cents and are for making ice-blocks etc. in your freezer. Make a hole in the lid as shown (slightly larger than the tube to let air escape) insert the tube and forget about the internal pads forever. (I've used a new machine for the photos, don't expect the tube in yours to look so clean.)" Good luck

Posted on May 23, 2006

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1 Answer

My printer comes up with an error saying Document in ADF


Hey there,
Your printer is giving you an error that a paper is jammed in the automatic document feeder. You need to lift up the cover for the document feeder and see if there are any papers stuck there. If you cant find any then go and shut off your printer and turn it back on. if its still giving you that error then there is a paper stuck and you might need to take apart parts of your printer to find it. It can be even a small piece so make sure you look carefully.
Hope this helps!!

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I have a Epson stylus CX9400fax a piece of paper is jammed way inside the machine, I can't even see it to try and get it out! I've tried turing the machine on/off numerous time (still not expelling the...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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  3. Press OK to clear any messages on the display screen.

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Stylus CX9400 Photo Printer: paper jammed inside printer...


If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

  1. Gently pull any jammed paper out of the output tray or sheet feeder.

  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

    alert_note.gif Note: Be sure to check the far left of the carriage area when checking for jammed paper. Paper that is jammed there may be hidden from view.
If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

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  2. If necessary, lift the document cover and remove any paper that has jammed inside.

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  3. Press OK to clear any messages on the display screen.

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1 Answer

Paper jams when printing and paper is being pulled in sideways


Hi, Follow these steps:- 1.Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 2.Turn off the printer. 3.Remove any paper trays. Inspect them for wrinkled or damaged paper. 4.Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 5.If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 6.If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly.The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 7.If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. 8.Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 9.If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path. Thanks! mannu_rakesh

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Error messages


Simply pull all the paper out, cancel all printing documents and then print the document (without putting the paper back) and if it comes up with the error that there is no paper than there is no jam and putting the paper back should be fine, however to be on the safe side try printing at first with one piece of paper for the first sheet then put a buch slowly adding to the pile per page utnil all the paper has been put back.
Hope theat Helps ^^
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Oct 09, 2008 | Epson Stylus Photo R300 InkJet Printer

3 Answers

Paper Jam


hi y'all -

you share a frustrating problem... error message but no apparent error (jam)! it's one that's common to many models of printers and the result of many different causes.

I've seen it when I've printed on cheaper paper, or different (lower) grades with odd surface finishes. the sensors get dirty, or the printer/computer 'thinks' there's paper stuck where none exists. I've opened/closed paper trays 2-3 times and rolled feed rollers around multiple times, then closed printer paper drawers only to have the 3rd time of doing the exact same steps be the time it cleared the error message.

there are often very tiny pieces of paper stuck in weird places in the paper path in printers, too. if you did have a jam before the message started, is every little scrap of the page accounted for? there are also hard to get to places to find paper scraps in larger printers, but I'm going to assume you're all talking about home printers.

here are a few general HP support links you may find helpful for future paper jam messages for this model of printer.

this link is for general info for this model:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=304535&lc=en&jumpid=reg_R1002_USEN

this link is for general support for this model:
http://h10025.www1.hp.com/ewfrf/wc/solveCategory?lc=en&dlc=en&cc=us&product=304535

here's a link addressing paper jams in general:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bud09189&lc=en&dlc=en&cc=us&rule=26353&product=304535

and here's one on cleaning your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00016484&lc=en&dlc=en&cc=us&product=304535

hope this helps a little bit for future refs. remember that using good paper helps print quality and lessens printing problems. also, when you take a stuck page out of a printer, doing so gently will help ensure little scraps of paper do not tear off paper edges and get stuck in weird spots. it some times helps to gently, manually, roll the feed rollers a full turn around in the printer, too. patience pays! -JW50




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