Well - I guess you too are one in a long list of people that bought
these Powermate Gensets from Home Depot and first now - WOW - after 4
years in the box you are first firing it up. 2 years in the box would
be bad enough, but 4 years boxed could have even more gasket, etc
related problems even more! Never know with these cheaper Made in China
Gensets these days.
So - where to start on yours?
I guess I better tell you what I've already told others in your same
situation unless you already know what I'm going to tell you.
I'll repost a shortened section below for you to read first as you have
NO warranty option at this point, but might have a Home Depot option as
you read the following below - after which I'll run through some common
problems as it seems you already have the most common problem covered -
as to adding the proper type and level of oil before you do anything to
start the Genset - being careful NOT to over-fill the oil sump.
FOLLOW-UP ON ALL POWERMATE GENSETS
A follow-up to my original post here with some added Powermate info
that hopefully will get you an Operator's Manual, service for your Genset, and more - for all your Powermate
Gensets out there if you follow-up on the info here.
As you are now hopefully but painfully aware - Powermate has gone
totally Bankrupt, and is no longer in business as of this past year or
There is hope though - as I state below in the previous Footnote I posted to many having similar problems.
Previous Footnote: It's too late now for all those
out there that
unfortunately bought these now still Brand New "unservicealbe"
Powermate units that won't start for whatever, whether still Brand New
"NIB", or whether taken out of the box and still not used, and are
now seeking some kind of service on them (btw it's a sign of the
present day GOP ran economic woes we are in AND it will only get worse
- CHINA is going on the very same downward path right now thanks to you
know who - W!). If you buy anything today "made in China" you better be
making a GOOD buying decision - otherwise you will be in the very same situation
you are in now with your Powermate Gensets - as China is starting to
collapse from within just like this USA economy of ours has been doing for
the last 5-6 years to no end! All politics aside as well - as blame is
put where it is deserved in my books and we can only blame YOU KNOW
WHO! Sorry but true!
Any inventory stock of their (Powermate) Gensets - that were once formerly sold in the USA & Canada - have been
totally liquidated out to a company in Georgia I was told, and it was said to be true.
I was able to get this NEW added info through another source said to be VERY accurate btw - so hopefully it is.
That Company's name is PRAMAC, and their address and phone # info is:
PRAMAC INDUSTRIES, Inc.
* Regional head office:
1100 Cobb Parkway North C
30062 Marietta, Georgia
Fax : 770 218 2810
* International sales office:
10100 NW 116 Way, Suite 10
33178 Medley, Florida
Fax : 305-888-3711
PRAMAC Global Gateway
Before you blame me for any possible false Powermate info posted
above in regards to that PRAMAC Co, or their contact info - read the
GOOD NEWS below first.
The GOOD NEWS is that I spoke with a very close contact inside Home
Depot (not saying who so don't even ask), and that person gave me some
very GOOD NEWS for those that act on it NOW!
Not tomorrow - Not next week - Not next month - and certainly NOT NEXT YEAR!
DO IT RIGHT NOW!!
I spoke with my Home Depot Corp contact today (using your "not starting" dilemma - as
my own - to get a response) to see if anything could be done from their
point of view and here's what I was told to do.
What I was told is that if I (you) bring in my (your) ORIGINAL HOME DEPOT CASH
REGISTER DATED RECEIPT and speak to the (whichever Home Depot store
applies here) Home Depot Store Manager there, and explain to them that
the brand new never used Powermate Genset they sold me (you in this
case) won't start - they would send your Genset out to their local
Genset Service Vendor FREE OF CHARGE BTW, and hopefully get it started
Anything more then that - you would be on your own if it was damaged by you or someone else that tried using it improperly.
Here's another IMPORTANT FACT my contact at Home Depot told me.
Almost 95% of all the Genset problems found by the Service Center
are related to the fact that people don't read the OWNERS MANUAL first, and
just didn't put OIL in the Genset - as they are shipped from the MFR
without OIL in the units to begin with!!!!
And here I thought everybody KNEW THAT!!
I guess sometimes you just have to ask the most OBVIOUS ??'s first huh (dumb as " it " may sound)?
If you bought your Powermate Genset from other then a Home
Depot Store then you will have to contact that outlet and see what they
have to say.
Some other obvious things to look for that may be the cause of a NO
start condition even after adding proper gas & oil to the brand new
1 - Some Genset gas tanks come with a gas cap "blocking insert" under
the gas cap that should be removed according to your manual if it
states this. (Read manual section on "First Time Starting")
2 - Is the gas tank shutoff valve FULLY OPEN?
3 - Is the RUN SWITCH set to ON or RUN position (this is purely an
"Electrical Switch" btw)? Is it working properly? Test it using an DVM
or OHM meter! It's contacts may have become tarnished just from sitting
3 - Is the choke being set to the proper position with or without using Ether spray to the Carb?
4 - Does the Carb have a Yellow or Black wire coming off of the bottom
of the Float Bowl? This goes to the GAS CUT OFF SOLENOID mounted in the
Main Jet inside the Float Bowl. NEVER CUT THIS WIRE as some people have
suggested, as there are better ways to test the solenoid without doing
that! If equipped with one - This anti-dieseling solenoid has to work
properly or else flooding will occur with the gas shutoff valve OPEN.
5 - Is the Float stuck in the CLOSED position not letting gas into the Main Jet? You might try and tap carefully on the bottom or side of the Float Bowl
with a hard rubber hammer first to try and see if you can dislodge the
stuck Float inside. If there is a WIRE at the bottom of the Float Bowl
on your model - DO NOT HIT THAT GAS SHUT-OFF SOLENOID WITH THE RUBBER
HAMMER - as you will do damage to it! If this dislodges the stuck Float
then your problem is solved!
NEVER FORCE ANYTHING!! It's possibly that you might have to loosen the
Float Bowl slightly to see if indeed gas is getting inside to the Float
at all. If gas comes out readily but still no gas is getting into the
Main Jet and intake then you purely have a Carb issue and nothing more!
If you're not smelling gas through the air filter box then you are FUEL
6 - As dumb as this next ? is to ask I have to ask anyway - Are you
getting GOOD spark at the spark plug? Some units ship with the spark
wire cap disconnected and it may look like it's on the plug, but in
reality it really isn't fully connected!
That's about all there is unless you got a Defective Genset from the start. Next stop - Home Depot!
Best regards to all with the same problems, and hope I helped you out 100% - all political humor/truth aside.
Please post me a reply as to finding this solution being the best
resolve to your Powermate problem there by following my recommendations
above. Also please rate my troubleshooting fix as well.
Keep me posted and I'll follow up as well.