Question about Creative Labs Zen Neeon MP3 Player

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Frozen MP3 Player

I was jogging and my Zen neeon player froze right in the middle of a song. No buttons work and doesn't detct the computer. What should i do?

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  • Amanda M Dec 15, 2007

    My Creative Zen mp3 player froze right on the screen i was at and i couldnt scroll down or turn it off and after awhile it did turn off but it did it weirdly without saying shutting down like it usually does. then after i charged it for awhile i tunred it back on and it worked but most of m songs were gone and my recordings and everything! what happened? can i get all my songs ad everything back?

  • abby_1929_19 May 07, 2009

    my mp3 player doesnt show any of my music and wont let me play any thing

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The solution is ok, my zen neeon enters recovery.mode but the firmware downloader couldnt update it. an error always appear "connection to port lost" or "device upgrade failed."

is this because i am running vista???? or the mp3 player is really dead and cant be fixed?

Posted on Jul 23, 2008

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There's a reset hole by the side of the player. Try reseting it. It can freeze sometimes, and fix itself after a while. no apparent reason. reset, run the battery down and recharge. Hope it helps. this is from the creative site: The recovery mode consists of these four operations. * Clean Up: It is the least destructive operation. It scans a player's hard disk and removes any invalid links from the music library. It does not affect music files themselves. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware. It is recommended that you clean up regularly if you frequently transfer files between a PC and your player. * Format All: It is the same as a Windows format performed in a PC, and consequently all contents will be lost after a format. * Reload Firmware: Reloads the player's firmware (Operating System). It will also format the player. Note : It requires the player be connected to a PC that meets the player's minimum system requirement. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install. * Reboot: Reboots the player. You can reboot the player after performing a clean-up or format, or reboot it without performing neither of them. It is recommended that you try these operations in the following sequence: reboot the player; clean up and reboot; format and reboot; and finally, reload the player's firmware. If your player seems to stuck in the recovery (rescue) mode, you can try the "reboot" operation first, and format the player if necessary. If it fails to reboot, you will need to connect the player to a PC, and reinstall its firmware. For a detailed instructions on how to install a player's firmware, please refer to Updating the firmware on a Creative MP3 player, or refer to the Web Release note of the firmware download. Unlike other hard disk based players, Zen Neeon does not have a rescue mode. Though there is a Player Recovery Mode , it is for use when updating its firmware only. 1. Detach your player from your PC , and ensure that it is turned off. 2. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications. 3. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe. 4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen. 5. Hold down the Play/Pause button while connecting the player to a PC's USB port. 6. When the Creative logo appears on its screen, release the Play/Pause button. The player is now in Player Recovery Mode.

Posted on May 23, 2006

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1 Answer

After some songs are copied, they can't be played in my mp4 player . Why is that so?


The Zen NEEON can only play MP3, WMA, and WAV files. If you put a song on it that is a different format it will not play.

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Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site http://support.creative.com/kb/ShowArticle.aspx?sid=8451.for anything related to your zen.RICHARDM69

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You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the firmware.it began working.you should try that.you can find the firmware upgrade program on creatives website.Good luck.

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we have the same problem

but there is 1 way to solve it

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hope it helps you : )

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Creative Zen V Plus Frozen on the product title screen


this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

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There is a reset button on the left hand side of the player. Use a needle to push through the reset button. It works for me.

Dec 30, 2007 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon frozen completely


Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

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Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

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