Question about Creative Labs Zen Neeon MP3 Player

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Frozen MP3 Player

I was jogging and my Zen neeon player froze right in the middle of a song. No buttons work and doesn't detct the computer. What should i do?

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Re: Frozen MP3 Player

The solution is ok, my zen neeon enters recovery.mode but the firmware downloader couldnt update it. an error always appear "connection to port lost" or "device upgrade failed."

is this because i am running vista???? or the mp3 player is really dead and cant be fixed?

Posted on Jul 23, 2008

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Re: Frozen MP3 Player

There's a reset hole by the side of the player. Try reseting it. It can freeze sometimes, and fix itself after a while. no apparent reason. reset, run the battery down and recharge. Hope it helps. this is from the creative site: The recovery mode consists of these four operations. * Clean Up: It is the least destructive operation. It scans a player's hard disk and removes any invalid links from the music library. It does not affect music files themselves. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware. It is recommended that you clean up regularly if you frequently transfer files between a PC and your player. * Format All: It is the same as a Windows format performed in a PC, and consequently all contents will be lost after a format. * Reload Firmware: Reloads the player's firmware (Operating System). It will also format the player. Note : It requires the player be connected to a PC that meets the player's minimum system requirement. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install. * Reboot: Reboots the player. You can reboot the player after performing a clean-up or format, or reboot it without performing neither of them. It is recommended that you try these operations in the following sequence: reboot the player; clean up and reboot; format and reboot; and finally, reload the player's firmware. If your player seems to stuck in the recovery (rescue) mode, you can try the "reboot" operation first, and format the player if necessary. If it fails to reboot, you will need to connect the player to a PC, and reinstall its firmware. For a detailed instructions on how to install a player's firmware, please refer to Updating the firmware on a Creative MP3 player, or refer to the Web Release note of the firmware download. Unlike other hard disk based players, Zen Neeon does not have a rescue mode. Though there is a Player Recovery Mode , it is for use when updating its firmware only. 1. Detach your player from your PC , and ensure that it is turned off. 2. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications. 3. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe. 4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen. 5. Hold down the Play/Pause button while connecting the player to a PC's USB port. 6. When the Creative logo appears on its screen, release the Play/Pause button. The player is now in Player Recovery Mode.

Posted on May 23, 2006

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1 Answer

After some songs are copied, they can't be played in my mp4 player . Why is that so?

The Zen NEEON can only play MP3, WMA, and WAV files. If you put a song on it that is a different format it will not play.

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My zen neeon mp3 player is frozen. when i turn it on, it just shows the logo and does nothing after that. What can i do ?

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site anything related to your zen.RICHARDM69

Nov 27, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon 5gb froze at Creative logo

You firstly should make sure about you dont have some autorun virus in your player.I had the same problem and i fortunately discovered an autorun virus in my player.I cleaned it and i started it in recovery mode.then i updated the began should try can find the firmware upgrade program on creatives website.Good luck.

Jun 19, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen Neeon Frozen - USB Display

we have the same problem

but there is 1 way to solve it

wait for the battery to drain and charge it

hope it helps you : )

Jun 01, 2008 | Creative Labs Zen Neeon MP3 Player

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Creative Zen V Plus Frozen on the product title screen

this helped me as after it rebuilds the libary then it always froze on a song let the battery run out!
this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
  1. Detach the player from the PC if it is connected, and turn off the player.
  2. Press and hold the Play button while powering on the player.
  3. When the player displays the Creative logo, release the Play button
  4. Select Format (All) and select Yes to format the player.
  5. After the player has finished formatting, select Reboot.
  6. Re-transfer the tracks to the player.

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There is a reset button on the left hand side of the player. Use a needle to push through the reset button. It works for me.

Dec 30, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Frozen, Can't Access Files in Neeon, not charging either.

first thing first, there are afew things that we had in common; we owned neeon and we both had windows vista.

why vista?

as sophisticated it may seems, vista had so many trouble with the product. I believe that when you try to format the product with vista, it all goes well. everything vanished, the songs, folders, even viruses gone as if it were a new born son. when it all seemed nothing happen, you copy a song on neeon, you unplug it and turn neeon on. voila! no music appeared!

actually, the problem lies with vista itself. the solution is simple actually, no downloading required. while vista can't get the job done, you still had it predecessor, the marvelous windows xp!

just format the product again on your xp. vista can only transfer songs and organize the folders.

old stuff works well with all version of neeon.

believe me, if i had not discover this sooner, i would had trashed my 5 GB mp3.

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Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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