I have just purchased the HP monitor. As I took it out the box and tried to straighten the stand to set up the monitor, the stand would not move and appeared to be stuck. The quick setup instruction illustrate that the stand should rotate out but I can't get it to move. Is there a release I don't see or is my monitor stand defective.
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On my HP monitor on the stand, I have a locking mechanism that doesn't allow the display to be raised. I need to press a button on the stand while pushing down the display, then the button is possible to be pressed down. then while holding it down, I can pull the display upwards as much as it comes.
the stand locks in my case when pushed all the way in.
Of course there is a trick to this. Remove the stand by pushing gently on the clip at the bottom. I usually turn it upside down to do this. Then lay the stand on top side of the foam.
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My friend just purchase this monitor yesterday. When she plugged it in to the back of the tower she received the same prompt u have mentioned. I was able to repair it because she simply did not realize that I had installed a new graphics card into her pc a few months ago. When u do this, you have to hook your monitor into the area where the new graphics card was installed. You can not plug your monitor into the same onboard card that u have previously plugged your monitor into.
Let me know, if by chance, u did install a new graphics card.
Hope this was helpful :)