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i just unlocked my phone myself. you will have download a motorola driver for your computer to detect it. once you do that google "free unlock codes motorola razor". there are a couple sites that will show you how to do it yourself for free.
unfortunately there is NO pin hole to reset the mot v3, just goto initial setup and chose master reset and use the sec code 000000 if u have changed the security code then use the one u changed it to, the motorola V3 is not a wifi modem :/ There is not pinhole to reset the phone :O
if u have changed the security code and cant remember it msg me and i will show u how to retrieve it.