Question about HP (400745-001) Sound Card

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Can't get sound from an external device

I have a brand new HP Pavilion Laptop that is running Windows Vista. I am attempting to use an external device to connect my camcorder to my laptop and burn a DVD. However, I cannot get any sound to be output onto my computer or onto the newly created DVD. I have tried two different types of devices to accomplish this task, but the result is the same: No sound output.

The troubleshooting guide for one of the devices (Kworld DVD Maker USB 2.0) told me to go to the control panel, select "sound" and under "playback" click on "speakers" and select "levels." From there I was told that I should see something called "line in" or "mic in." However, NONE of that exists. The only entry on that page is the level for "Speakers."

I looked at another laptop that is running Vista, and sure enough. on the other laptop, in that location, there are three additional entries to control levels. They are: PC Beep, Microphone and Line In. Is there something wrong with my sound card or its drivers? Am I supposed to see more entries than I am seeing?

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  • preciosa4482 Oct 09, 2008

    I to am experiencing the same problem. I recently moved and after computer was set up, no sound would come from any external audio device. Everything was triple checked but everything is plugged in correctly. The computer is a HP pavilion slimline with Vista.

  • Anonymous Oct 26, 2008

    i have same problem sying no card card ethier they put a time control on the card or some reason a virus screwed it up don't know what to do ran virus checks on the computer and nothing comes up

  • timszon Dec 14, 2008

    I cannot use my headphones on my hp laptop.

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The hp and compaq laptops i have the compaq, they have one thing in coman and that is that the mic input have no real control and i dont like it.i am curently working with this problem as well. but if i find anything out i will let you know. my email is garrtt7@mts.net

Posted on Sep 13, 2008

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Windows is a 'funny animal'. Sometimes Windows just looses it. You need to reinstall your audio device Drivers again.

It's Integrated Audio used on the HP Pavilion DV6700T laptop. An audio chip soldered to the motherboard.
Another term used for Integrated Audio is OnBoard Audio.
On the motherBoard.

Chip and Chipset are slang terms for I.C.
Integrated Circuit,

http://en.wikipedia.org/wiki/Integrated_circuit

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http://en.wikipedia.org/wiki/Device_driver

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I need to know what Operating System you are using. Do I assume Windows Vista? (Windows Vista Home Premium 32-bit)

Going with Windows Vista, here is the Audio Driver download page for the Pavilion DV6700T notebook, (Laptop),

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3650962

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Now go to the right, and left-click on Download, in the rectangular box.

A small box will come up, Opening sp38899.exe
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Left-click on Save File.

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When you see the audio file (sp38899.exe) Double-click on it.
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If you are asked to restart your computer, do so.
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