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Windows live messenger keeps shuting down, but before it does it comes up with a box that says windows live messenger has encounted an error and needs to close. We have uninstalled and reinstalled it half a dozen time and still the same thing. Can you tell me why it's doing it and how to fix it please

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Hi,
what version of Windows Live you are using go get the updated version from the messenger.msn.com. if you are not using the latest version, Lastly using Yahoo messenger u can im ur Windows Live friends so better start using that!!
Or else Try using Firefox. Hope this problem may not occur in Firefox. Thank you

Posted on Sep 13, 2008

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I can't install windows live messenger, it encounter a network error while attempting to read from the file C:\WINDOWS\Installer\Messenger.msi


I found the site below and thought of your situation. Here is the message I received:
-------
"Network error occurred while attempting to read from the file:
C:\\WINDOWS/Installer/Messenger.msi
Please close all other open programs, and then try again. It looks like another program is preventing the installer from working. hr.0x80070643"
-------
If it's the same message, and you haven't found a solution yet, then this will do the trick. Although it's an older post, it works just fine for the current 14.0.8117.416 Messenger update issue:
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=346865&forumid=1
Scroll about halfway down the page. Look for Microsoft Customer Support (Joan, Technical Support, Live Essentials):
Note: For the Windows Installer Cleanup Utility, I downloaded from this link (you'll want the latest version wherever you get it - 2.5.0.1):
http://www.softpedia.com/progDownload/Windows-Installer-CleanUp-Utility-Download-18442.html

Jan 23, 2011 | Computers & Internet

2 Answers

Windows Live messenger Error : 80048820


If you are receiving error 80048820 when trying to sign into Windows Live Messenger you should also get an extended error code. If this extended error code is 80048412 the problem often occurs because the time and date settings on the computer are incorrect. The error will appear like below:

You cannot sign in to Messenger. Additionally, you may receive the following error message:
We were unable to sign you in to the Messenger at this time. Please try again later.
To let us try and troubleshoot the problem, click the Troubleshoot button.
Error code: 80048820
Extended error code: 80048412

The following steps may help resolve your issue:
To troubleshoot the problem on a Microsoft Windows XP-based computer:



1. Click Start, click Run, type control timedate.cpl, and then click OK.



2. In the Date and Time Properties dialog box, confirm that the date and time settings on the computer are correct, and then click OK.
To troubleshoot the problem on a Windows Vista-based computer:



1. Click Start, type control timedate.cpl in the Start Search box, and then press ENTER.



2. In the Date and Time Properties dialog box, confirm that the date and time settings on the computer are correct, and then click OK.

May 29, 2009 | Microsoft Windows Live Messanger

1 Answer

All my contacts are missing from my contact list


This is what MS told me to do..but did not work. Finally they told me to use 8.5. Try if it helps you.

Messenger Connectivity Log & Contacts Log

A. Delete the old log files.

Right-click the Start button and then click Explore. In the window that opens, click Folder Options on the Tools menu. Click the View tab, and then make sure that Show Hidden files and folders option is selected.

1. Click Start, click Run, type %userprofile%\Local Settings\, and then click OK.
2. Double-click the Application Data folder, double-click Microsoft, and then double-click Messenger.
3. In the Messenger folder, look for the MsnMsgr.txt file and delete it.

Note: If you get an error stating that you cannot delete MsnMsgr, please make sure that Windows Live Messenger is not running on the background. To check this, open the Task Manager window and check whether the msnmsgr.exe is running on Processes. If it is, select the application and click End Process. If you are prompted, click Yes.

To open the Task Manager: Click Start and then Run. Type taskmgr.exe and click OK.

4. If you don't see the MsnMsgr.txt file, please proceed to step B to enable the connection logging.

B. Turn on connection logging if the feature is not yet enabled.

1. Start Windows Live Messenger but do not sign in.
2. On the Tools menu, click Options.
3. In the left navigation bar, click Connection.
4. Click Advanced Settings.
5. Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected.
6. Click OK.

C. Try to sign in to Windows Live Messenger again to replicate the error or issue being encountered with the service. A new connectivity log file, MSNMsgr.txt, is created the moment a sign in attempt to the service is made. When errors or issues are encountered, the connection logging feature will capture their logs.

D. Access the newly generated MsnMSgr.txt by following the steps in step A. Please look also for the ContactsLog.txt file. Please attach the files on your e-mail response to us.

Copy of the Windows Live Contacts folder

The Windows Live Contacts folder can be accessed on this path:

C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts

Note: Windows Logon name is the logon name that you use to sign in to Windows.

Right-click the Windows Live Contacts, select Send To, and then select Compressed (zipped) Folder. A compressed file is created in the same folder. Please upload the file to Windows Live SkyDrive and we will retrieve the file from there.

To access Windows Live SkyDrive, please do these:

  1. Open your Internet browser and visit http://skydrive.live.com.
  2. Sign in using your Messenger ID and password.
  3. Click on the Public folder.
  4. Click Add files and locate the zipped Windows Live Contacts folder. Upload it.
  5. Once the file is successfully uploaded, please send us the URL or link on your e-mail response so we can download it.

While we are working on this issue, we suggest that you temporarily use the earlier version of Windows Live Messenger (v8.5) so you can continue to communicate with your friends. Please note that to be able to install the previous version, you need to uninstall all the Windows Live Essentials programs (i.e. version 2009 of Messenger, Mail, Photo Gallery, etc.).

1. Exit Windows Live Messenger.
2. Click Start, click Run, type appwiz.cpl and press Enter
3. On the Add or Remove Programs window, click on Windows Live Essentials, and then click Uninstall/Change
4. Select Uninstall, click Continue.
5. Under Select the programs you want to uninstall, check all the Windows Live programs shown and then click Continue.

Windows Live Messenger 8.5 can be downloaded from:
http://www.microsoft.com/downloads/details.aspx?FamilyID=7a1aae73-48cc-4f7a-b445-0487bd5e84ef&displaylang=en



Apr 29, 2009 | Microsoft Windows Live Messanger

1 Answer

Norton 360 keeps disconnecting MSN


I uninstalled the Norton 360 program. Windows Live Messenger seems to be able to stay online now.

Apr 02, 2009 | Microsoft Windows Live Messanger

1 Answer

Error Reporting Keeps Showing!!!


Boot into Safe Mode and see if the computer will let you uninstall Windows Live. If it does, reboot the computer into normal mode and Re-Download the installation files for Windows live. Are there any details or technical information provided when the error message shows up? Also, outdated drivers have been known to cause similar issues.

Mar 18, 2009 | Microsoft Windows XP Professional

1 Answer

Windows Live messenger Error : 80048820


The problem occurs is caused by the incorrect Microsoft Internet Explorer SSL settings. The error happens occasionally, and not all system may affected by this WLM problem. To solve the problem, following steps in the guide below:
1. In Internet Explorer, clear the Check for Server certificate revocation (requires restart) check box. To do this, follow these steps:
  1. Start Internet Explorer.
  2. Click on the Tools menu, then click Internet Options in the pull down menu.
  3. Click on the Advanced tab.
  4. Under “Security” section tree, clear the Check for server certificate revocation (requires restart) check box.
  5. Click OK button.
  6. Exit Internet Explorer.
  7. Sign in to Windows Live Messenger again.

Jan 27, 2009 | Microsoft Windows Live Messanger

1 Answer

Messenger


hello hope this helps,you need to update it and you cant download msn because "Aspire One" models arn't windows vista or any other version of windows.
You need to keep pressing live update on your download on the settings found in the bottom right hand corner.
it will eather come up with a box saying nothing has been found, if so just press retry.
or on the other hand a box will come up stating ALL of the updates you can have. these are called "patches"
just press accept and it will take about 5-10 minutes to download.
then the messenger that is built in will work so no need for windows live.
hope this was good help to get your "aspire one" working
yours sincerly
nick

Jan 25, 2009 | Acer Aspire One PC Notebook

3 Answers

Fix Error 80070002


It only takes a few short steps to fix error 80070002

- Search for ppcrlconfig.dll (it should be in C:\Documents and Settings\All Users\Application Data\Microsoft\IdentityCRL\ppcrlconfig.dll), delete it.

- Remove all Windows Live Messenger and MSN Messenger installed.

- Reinstall Windows Live Messenger.

- Restart Windows Live Messenger.

Nov 10, 2008 | Microsoft Windows Live Messanger

1 Answer

Cannot sign into msn error message 80048821 also says pyagcore error


Error: 80048821 If you are encountering the error 80048821 when you sign into Messenger try the following: 1. Visit http://account.live.com .
2. Click Sign in with a different account.
3. Enter the Windows Live ID that you use with Messenger and the correct password.
4. Click Sign in to verify that you can successfully sign in by using this account.
5. If you are unsuccessful, try to reset the password. To do this, follow these steps: 5.a. Visit http://account.live.com .
5.b. Click Sign in with a different account.
5.c. Enter the ID, and then click Forgot your password.
5.d. Follow the steps in the wizard to reset your password.
5.e. If you need help resetting your password because you cannot remember your secret question and answer or alternate e-mail address, contact Windows Live ID support. To do this, visit the following Web site, and then select Windows Live ID:
http://support.live.com
5.f. After you successfully reset your password, go to the next step to update the settings.

6. If you are successfully signed in by using your account, remove the saved credentials, and then reenter the updated credentials. To do this, follow these steps: 6.a. In the Messenger sign-in window, select your e-mail address from the E-mail address drop-down list. If you do not see your ID on the list, go to step c.
6.b. Click Forget Me, and then click Yes to confirm the deletion.
6.c. Type your e-mail address and your password.
6.d. Select the Remember Me and Remember my password check boxes to save your sign-in information, and then click Sign in.

Oct 21, 2008 | Computers & Internet

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