Question about Bose 3 2 1 GSX System

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Bose 321 System

Unable to read DVD discs every so often but same DVD will work on another DVD system

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  • kelcrafts44 Nov 09, 2008

    DVD scenes start to move in slow motion then stop - get a msg "Cannot read disc" Happening more frequently. please advise...

  • DocAllshouse Nov 15, 2008

    New commercial dvds in perfect condition stop on my bose this way at various times now. Sometimes I can eject the disc, put the trey back in, turn off the system, then put the disc in, turn it back on, and it will restart where it left off. My cheap DVD player works better so I hooked up a new cheap player to read discs. Does anyone know if or how to fix old tired motors? Would it solve the problem?

  • skrynois Nov 22, 2008

    Keeps on trying unsuccessfully to read DVDs which work on other readers... very frustrating

  • wayne216 Nov 22, 2008

    I have the same problem. Some DVD's stop working others can't be read, even right out of the box, but will work on other systems.

  • websurferguy Nov 30, 2008

    I have the same problem. Have DVD's that will work just fine for the first 45 minutes then everything goes south. Regardless of the type/quality/age of the DVD. Yet, same exact dvd disc plays perfectly on 3 other DVD players. Disc is ALSO re-authored and STILL same issue persists! I get high quality sound on a system that consistantly can't deliver an entire viewing of a DVD. *sigh

  • R2CLIMB Dec 04, 2008

    I have the same problem now - on brand new current movies....does anybody have SOULUTION

  • mkbest1 Dec 07, 2008

    I have the same problem-it is so frustrating! For such an expensive system, it doesn't seem right to have to hook a less expensive dvd player in the AUX--one of the reasons I purchased this was the ease of having a quality dvd/cd home theater in one package.

  • bigmac1957 Dec 20, 2008

    I ust bought the Eagles farewell tur dvd and my bose 321 will not play it it says unsupported format. Can anyone solve this problem.

  • Jimb305 Jan 09, 2009

    same problem her every cd or dvd I try to play i get a formant unsupported error
    can anyone help

  • jannazuber Mar 28, 2009

    It is the same as described. I want to do an "Office Space" on this system, if you know what I mean! Anyone want to help?



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Its the format of the DVD as its written.
Nothing you can do but to have the DVD re-authored.
We had this problem with out wedding video. It runs fine on my computer but not in the Bose. We asked the videographer to reauthor the DVD explaining the problem and it works now.

Posted on Oct 24, 2008


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2 Answers

BOSE 321


Go for a rest first by unplging it for 30min and then plug it back see if this helps or call tech support to oder an update disk.

Please don't forget to rate the solution

May 01, 2008 | Bose (321GS) System

1 Answer

Have a Bose 3-2-1 Series III. When I put in a DVD, I get sound through the Bose but no picture on my Pioneer TV. This is the second time it has happened. The first time it, we managed to get it going...

Here are 3 things to try and an if all else fails at the end.

1) Make sure the TV is set to the correct Video Input to see the video from DVDs on the Bose system.
• Make sure a DVD is in the disc tray.
• If the TV is connected to the media center using the HDMI cable:
Switch from one Video Input to another and then back to the original input.

2) Turn everything off, then:
Turn on the TV and set the TV Video Input for the Bose system video.
Turn on the Bose system and press DVD.

3) Turn off both the TV and the Bose system and then:
Unplug the HDMI cable from both ends.
Disconnect the power cables from both your TV and the Bose 321 system.
Re-connect power to the TV and to the Bose 321 system.
When the Bose 321 system startup message disappears from the display,
re-connect the HDMI cable to the TV then Bose 321 system.
Turn on the TV first, then turn on the Bose 321 system.

If all the above fail then disconnect the HDMI cable that connects the TV to the Bose 321 system and reconnect the two using a Component cable, an S-Video cable, or the Composite cable provided with the system.

Please leave feedback



Apr 28, 2011 | Bose 3·2·1 II System

1 Answer

Disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system

disc cant read the disc and will not eject the disc. I tried unplugging it and putting on and pushing eject. no good. what do you think bose 321 system ...

Oct 08, 2010 | Bose 3 2 1 GSX System

1 Answer

I have a friend with a 321 system. He says it

Unfortunatley no, its not software that reads dual layer discs, its hardware. I sold Bose for 2 years and do not know of any Bose items that will read dual-alyer discs. Dr. Bose has a hard time keeping up with technology sometimes. Other than that, the 321 is a great system!

Oct 02, 2009 | Bose 3 2 1 GSX System

2 Answers

Bose 321 display is only Black and White..all movies too

Could just be the dvds? Or not...

Replace the laser that reads the discs!

Jul 07, 2009 | Bose 3 2 1 GSX System

1 Answer

Bose 321 system reads bad disc on all dvds

if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
if that don't do it then the laser mechanism will need replacing


Nov 27, 2008 | Bose 3 2 1 GSX System

1 Answer

BOSE 321

Have u tryed other disc ? if so your Bose system my have read a corrupted disc u may want to change out your IDE cable and if that doesn't work then corrupted files has made its way to one of your main broads.

Apr 20, 2008 | Bose (321GS) System

2 Answers

Problem with my Bose 321

I had the same problem listed; send an email to BOSE tech support - they sent me a DVD with a bios upgrade and it fixed the problem. They should put the BIOS upgrade on their website so you could burn your own DVD rather than waiting for the mail. But it did fix the problem. Netflix disks were the worst; they must do something when they burn them to get that forced Ad to play that Bose doesn't like.

Dec 20, 2007 | Bose (321GS) System

3 Answers

Bose 321 DVD System

I love my Bose 321 DVD system, but a few days ago, it started acting weird. I put in a DVD, and it reads - "No Disc".....and I'm not sure why. I cleaned the disc, and I also played a DVD/CD Maintenance kit - I'm not sure what is wrong. It seems like I have a problem within the system - what can I do?

Dec 10, 2007 | Bose (321GS) System

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