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Mobile 2.5. Hotrdive HDD not registering on computer

I have had the Hotdrive mobile 2.5 HDD for a few years and it has always worked perfectly. Now, when I plug in the two USB cables, the green light comes on and the green arrow in my tool bar on the computer comes on, but nothing else happens - the computer is not reading the hard drive. When I go
to My Computer, there is no icon for it. I've tried this on two different computers with the same results. One time, an orange light came on on the ahrd drive and went click click click befiore the green light came on. I am unable toa ccess all the backed-up info on this hard drive!

Is there a solution to this problem? What can I doi? How can I retrieve my information?

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  • ikimann Sep 15, 2008

    thanks for your effort - you are talking to someone who is not a computer whizz, so suggesting that I "take the hard drive out of the enclosure" is beyond my capabilities. Do you mean literally unscrew the metal casing? I don't see why this would have any effect...??? Isn't there some other way to access the data?

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Data recovery person can recover the data for u using recovery software.pls do not open or dismantle.


for any further queries feel free to ask.
thanks

Posted on Sep 18, 2008

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No! do not dismantle anything, forget about that enclosure thing.
the hard drive is malfunctioning & dismantling it may further the damage.
as the problem here (which quick responders for the rating are not reading) is retreiving the data from the hard drive, you must take it to a data recovery specialist.

Posted on Sep 18, 2008

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Hello all out there. Well, so far no one has responded to my plea for help and I paid my good money for the services - so where are y'all??? the problem is even worse now as I urgently need to access the hard drive to obtain a certain file. I REALLY need this help!!

Posted on Sep 15, 2008

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You can try to use a different Hard drive enclosure because this can also be a problem with the enclosure, if the new hard drive enclosure works good , but if still not working you can try to take that hard drive out of its enclosure then connect it to a laptop and hopefully that way we can retrieve the data on it...

Hope that helps..........

Posted on Sep 14, 2008

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