Question about Logitech Harmony 628 LCD Remote Control

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Logitech Harmony Remote

My computer (Macintosh, running OSX 10.4.6) does not recognize the Harmony Remote when I plug it in via the USB cable. Everything worked fine ~6 months ago when I first set the device up, but now that I'm trying to change the configuration I can't even get the computer to recognize that the remote is plugged in. Thoughts?

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Check the batteries are OK Uninstall it's software, reboot and reinstall it. See if there's a return to default option in the software. You may have mucked things up when you tried changing the configuration. Sorry I can't give more advice I don't know the hardware at all. BMW

Posted on May 15, 2006

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Posted on Jan 02, 2017

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1 Answer

Can't setup my remote. Harmony One Logitech.


To set up the Harmony remote controls, you need to connect the remote to a computer with the Windows OS or Mac OSX using the USB cable that came with the remote. You also need to create an account using the Harmony Remote software - the account is at myharmony.com . It looks like the Windows software and website work with Internet Explorer with the Silverlight plug-in. (Newer Harmony remotes use an app that shouldn't be browser and plug-in specific.)

The manual and software for the Harmony One is available here: http://support.logitech.com/en_us/product/harmony-one-advanced-universal-remote/getting-started# . https://support.myharmony.com/en-us/download also has a link to download the Harmony Remote software for the older Harmony remotes.

If you are still having problems, first check if Operating system found the device when you plugged it in. (With Windows, go to the Device Manager and check if the driver was installed. Look under Human Interface Devices.) If Windows Update is set to automatically install hardware when it is plugged in, this should happen automatically. Check if an update is pending. If the remote wasn't recognized, try a new USB cable with the correct connection. You may also find this site, https://support.myharmony.com/en-us/harmony-isnt-being-detected-by-the-computer , helpful to diagnose the problem.

I hope this helps. I've assumed that the battery in the remote are fully charged. If the unit isn't charging, you may need to replace the battery or the remote. Amazon does list a replacement lithium ion battery for the Harmony One. There are a couple of choices depending on when the remote was manufactured.

Cindy Wells

Jul 28, 2018 | Televison & Video

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Will not turn on


Try first changing the battery and then check if it will now power on...

Oct 31, 2008 | Logitech Harmony 520 LCD Remote Control

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How do we charge the harmony 700 remote


Your Harmony 700 should have come with a USB cable and AV adaptor to charge the remote.

May 10, 2010 | Logitech Harmony 700 LCD Remote Control

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Harmony One USB Connection Problem on Vista PC


HI. So there are a couple of things you will have to ensure for the connectivity to be successful.


1. You are not connected to the internet via a router

2. You are not on a wireless network

3. Any firewalls on your computer are disabled

4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software

2. Download it again at http://logitech.com/myharmony
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger

5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"

6. Connect your remote and log in to your account

7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.

8. Click "Replace Remote" to conduct a connectivity check.

9. Update the remote.



That should get the remote working. :)

Mar 07, 2010 | Logitech Harmony One Advanced Universal...

1 Answer

Wont connect what do i do?


Hi!

I had this issue with my harmony remote and the following steps got it back up and running properly!!

1) Ensure all firewalls and antivirus programs are allowing the Harmony Remote Software to work properly.
2) Use a different UBS port/cable.
3) Use a different computer if available.
4) Try putting the Harmony Remote in safe mode. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.
5) Uninstall the software from your computer.
6) Install the software from the website at www.logitech.com/myharmony.

I hope this helps!!!

-Kennedy

Dec 02, 2009 | Logitech Harmony 670 LCD Remote Control

1 Answer

My harmony 1000 remote is not recognized by my mac computer


I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...

I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.

Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.

I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.

Mar 14, 2009 | Logitech Harmony 1000 LCD Touchscreen...

1 Answer

The display on my Logitech Harmony 520 has gone out. The remote lights up and controls everything but you cant see any of the letters on the screen to know what you are selecting.


Try opening the Logitech Harmony remote software on your computer, then log in. Update the firmware. Don't plug the USB cable into the remote until you are requested to by the program. It should recognize the remote and let you know, even if the screen isn't showing anything. Try to update and see if this helps.

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1 Answer

No idea how to setup


You need a computer with Internet and a USB cable. Download and install the software from Logitech's website, plug in the remote so the software recognizes it and from there it is about as simple as it could be.

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1 Answer

Can't connect to usb port


Hi all! I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not.  I took the advice of  bfuzcsvxvgk  and it worked like a charm.  I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up.  There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU!  Hope this helps if you are having problems!

Sep 25, 2008 | Logitech Harmony One Advanced Universal...

2 Answers

I need help programing my logitech harmony 520 remote control.


try it on a different usb port, or even a different computer. try a different cable, and if all fails, remove the batteries on the remote, put them back, and try this all again.

Mar 23, 2007 | Logitech Harmony 520 LCD Remote Control

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