Question about Kenmore 15129 Built-in Dishwasher

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Soap dispenser will not open in cycle

The small door that houses the dishwashing detergent (grain or gel) will not open during the dishwashing cycle. The detergent gets caked in that housing. This has happened about 10 times now in a row.

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  • Dookie1984 Sep 13, 2008

    Does it matter if the detergent in both places are dropped into the bottom of the dishwasher at the same time when I start the dishwasher or does the detergent in the housing my question was asking about need to wait to be dispensed later? My father-in-law (very smart about a lot of things - he always fixes stuff himself instead of hiring so he knows a lot about a lot) said to just let it all drop in the bottom of the dishwasher once I close the dishwasher door to begin the cycle. If this was ok, then why have that door to house the detergent? That door serves a purpose - just not sure what purpose it serves? I assume its to let that detergent out later in the cycle for another cleaning of some sorts. What say you? Thanks for your response though. I'm planning on replacing it but am cash tight right now and want to conserve all I can now. We have a second-market store that sells new appliances that can't be placed on the showroom due to issues like scratches, dings, broken knobs that are not technically 'brand new' that sell for a big $$discount$$.

    -Dookie1984

  • Dookie1984 Sep 13, 2008

    Thanks!

    -Dookie1984

  • murray johnson
    murray johnson Mar 29, 2014

    I have run into the door not opening many times - Know what the cause was - I would have something square like a cutting board or baking pan on that (left) side of the dishwasher towards the front - it would lean over and block the door from opening - causing the soap to cake in there because it would only partially get wet. Just re run the washer again with the obstruction removed always solved this. You could tell because the plastic dispensor door would flap open when you open when you open the dishwasher to remove what your thought would be clean dishes!

  • murray johnson
    murray johnson Mar 29, 2014

    Check that there was not something square sided near the front of the dishwasher - I have had the small door not open properly many times because I go and have a cutting board or baking pan at the front of the dishwasher obstructing the plastic dispensor door. stupid mistake - we all make them. Much cheaper than replacing the whole dishwasher.

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Hi Dookie1984

I'm Harvey the Master Plumber.

Your question is about: The small door that houses the dishwashing detergent (grain or gel) will not open during the dishwashing cycle. The detergent gets caked in that housing. This has happened about 10 times now in a row.

If it is still under warrenty it's time to make the call. If not then it may be time to consider whether it's more cost effective to repair or replace. Unfortunatly you won't be able to fix this and sometimes even the repairman can't. You can always utilize our Repair Directory if you decide to go in that direction.

Feel free contact me again!
Please give me a rating here at fixya.com before you sign off
Thank you,
Harvey your Master Plumber

Posted on Sep 12, 2008

  • Harvey Goldberg Sep 13, 2008

    Hi again,



    You're going in the right direction. The door is there for a reason but you don't have to use it. Here is why. All the d/w does is fill, agitate and discharge. By having a door covering the soap allows for the first fill to be a prerinse. The door should open before the second cycle. The other compartment for soap allows you to turn the pre rinse into a prewash because the door dosen't cover it. So for now just go ahead and throw soap in the bottom before starting. If you rinse before loading you'll be fine.



    Feel free contact me again!
    Please give me a rating here at fixya.com before you sign off
    Thank you,
    Harvey your Master Plumber

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2 Answers

I have a whirlpool gu2400 dishwasher. The spring loaded soap dispenser door does not open during the wash cycle to release the soap.


Whirlpool dishwashers use a wax motor or a solinoid to release the door at a specific time during the cycle. So for proper cleaning the soap cup is nessesary . The part isn't that expensive and fairly simple repair.

Dec 30, 2014 | Whirlpool GU2400XTP Built-in Dishwasher

Tip

Gel Dishwasher Detergent


Allbrands does not recommend gel detergents
Gels typically contain bleach - primarily chlorine bleach - which causes rubber seals to break down and leak.
  1. Gels often leave a whitish or cloudy film on glassware.
  2. Gels tend to stick to the inside surface of the dishwasher, never really being rinsed off.
  3. Gels are intentionally thick so that they stick inside the soap cup and don't run immediately into the bottom of the dishwasher. Therefore, they leave a sticky residue inside the soap dispenser, actually cause it to clog and not open during the timed sequence.
  4. Gels are not effective in hard water - and almost always leave spots.

on Jun 15, 2011 | Dishwashers

1 Answer

Hi, Our VFW post bought a used Hobart commercial dishwasher, model # wmp-es2 serial # 14054-302.We use the commercial soap,sanitizer, and rinse aid. The problem is,after washing the glasses they look...


Hi,

Check that the dishwasher is getting hot by feeling the temperature of the door - also at the end of the cycle when you open the door there should be lots of steam. If the machine is heating the water then increase the salt delivery a little - or even try a more expensive detergent to see if it makes any difference.

Temperature-



The single most important factor in getting good results is HOT WATER!!
The water must be at least 130o to work effectively. This is documented by the major manufacturers of detergents, such as Proctor & Gamble. Otherwise, greasy films will occur, along with soap residues left on glassware, etc. Use a candy thermometer in a glass under the running hot water tap on your sink to measure the incoming water temp. In general, it is best to always turn on the hot water at the kitchen sink for at least one minute to allow the actual hot water to flow. If not, the first couple of wash cycles will have cold water in the tub, and this wastes time, energy and soap. Using the delay cycle is never a good idea, since you will be assured of a cold fill the first few cycles.


Water Hardness-

Most areas have fairly hard water, which affects the cleaning properties of detergents. Hard water is water showing above 7 grains of hardness. Our Austin customers have, for example, 11-20 gr. hardness in many areas, mainly due to the limestone aquifer which supplies the vicinity. For them, I recommend filling both detergent cups full, plus using a rinse aid. If you don't know how hard your water actually is, we have a solution.



Water Hardness Test Kits- Know where your water stands to determine your strategy.


[IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] Easy to Use!


Checks hardness in Grains. Takes the guesswork out of detergent measuring!



Great for monitoring your softener's efficiency!



Click Here for details!





- According to dishwasher industry statistics, approximately five million new dishwashers are sold each year. Many new dishwashers find homes in the 1.3 million new houses built annually. But that leaves 3.7 million other dishwashers-and most are replacing existing units that no longer perform because of lime scale, soap scum, iron and grease buildup. Based on an average cost of $400-500 for a new dishwasher, consumers are spending more than $5 million dollars each day on new dishwashers ($1.85 billion each year). Perhaps this would change if they had heard about the Dishwasher Magic product first :)



You can determine the cause of cloudy glassware by soaking a glass in vinegar for 5 minutes. If the cloudiness is removed it is a hard water deposit and more detergent is likely needed. If the cloudiness is not removed it is a permanent condition known as etching. In this situation, use less detergent and stop pre-washing. In actuality, dishwashing detergent needs a bit of soil to work on, otherwise it will tend to foam up.

Maintenance Techniques-

Every two months, run the unit with a quart of white vinegar added to the tank (no dishes or detergent for this!). This removes any deposits left behind in the tub, and actually helps keep the drain clear! Do this mainly on units with plastic tubs, since they are porous, and will absorb not only grease, but residue from the detergent.

Use a rinse-aid, such as Jet-Dry, in your dishwasher, unless you have a water softener. In this case, do NOT use a rinse aid, and reduce your powder detergent to one teaspoonful per grain of water hardness. We recommend the solid form of the Jet-Dry, not the liquid. For one thing, the liquid is harder to deal with than checking a hanging basket visually. Also, the liquid dispenser only injects a couple of drops of liquid into the unit at the end of the wash cycle. This does not take into account varying degrees of water hardness in different areas. The solid version is always working right thru the wash and rinse cycles. Hang it in the left front corner of the upper rack for the best distribution.





Detergents- Gel or Powder?


Gel detergents are not the best solution for your dishwashing . They create more problems than they resolve. A few examples include:


Gels contain chlorine bleach (dissolves rubber seals)

Gels tend to cloud glassware, leaving a whitish film.

Gels never really rinse off of interior tub or from sump area.

Gels clog the detergent dispenser, making it release late or not at all. This causes door streaking by the chemicals.

Gels don't work well in hard water, they leave spots


Always use powdered detergent or tablets, and make sure that your water temperature is at least 125-130o to the dishwasher! It makes a world of difference in the final results.

The problem is usually the water not being hot enough and the detergent. need to try buying small containers of different detergents and see with works best with your water and machine. hard water and the wrong detergent causes this problem.Perhaps you changed detergent lately or they changed the formula of your detergent. Or your machine is not heating the water properly any more. Like a failing heating element.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Jun 13, 2011 | Hobart Dishwashers

1 Answer

The soap dispenser won't open during the cycle on my 15782 model Kenmore Dishwasher. I am using gel pack soap...so I do not have old soap caked in the receptical. Any thoughts?


Hi

Dishwashers use Bi-Metal strip to allow the dispenser to open/close. This strip when heat up causes the soap door spring to open up the dispenser. If this strip is not heated doesn't allow the door to open. The strip may not be getting 120V or maybe disconnected. Newer (plastic liner) Maytag dishwashers use a wax motor to open the soap dispenser. The plunger inside the wax motor slowly moves and pushes the plunger and door open. And, if this wax motor doesn't receive 120 volts, then it'll not work. Please check the voltage to the wax motor/Bi-metal strip; also inspect the connections to these. Hope this helps...

Daniel

Oct 26, 2010 | Kenmore 24 in. 15782 / 15784 / 15789...

3 Answers

The soap dish opened, but the dishes were not cleaned. The soap remains on the door even after two or three wah cycles. Checked all of the buttons.


Since you mention that your dishwasher has a dispenser has a flap that opens but detergent does not come out, the problem could be the wash water is not getting to it.

Can you confirm if during wash cycle the water is circulating especially through the top wash arm.

Keep a small container on the top rack and see if there is water collected in it at the end of cycle. Alternatively run the dishwasher with door open (you will have to find a way to enable the door switch inside the latch).

Please post a comment to confirm what you observe.

Sep 07, 2010 | Maytag Dishwashers

1 Answer

Detergent door does not open, it completes cycle without using the detergent


    Hi,

  1. The most common problem with the detergent doors on KitchenAid dishwashers is that they either don't open during the cycle or open only halfway. Before looking into more complicated repairs, make sure that the door is able to open. Check the seal around the door and the door latch for soap- and food-related gunk, and scrub it off if present. Sometimes this can keep the detergent door from operating properly. Consider switching detergents, as some liquids and pouch-style dish detergents can gum up the detergent dispensers. Also, make sure that there is nothing blocking the detergent door when the dishwashermag-glass_10x10.gif is loaded. Because of the location of the detergent door, a large item such as a cookie sheet or a pan can prevent the door from opening. Run the dishwasher through a cycle without anything placed in front of the detergent dispenser and see if that solves the problem.
  2. Broken Timer
  3. KitchenAid dishwashersmag-glass_10x10.gif rely on an internal timer to complete the wash cycle properly. When this timer malfunctions, certain steps in the wash process (such as the release of soap from the detergent dispenser) can be interrupted. If the dishwasher detergent door is either not opening or appears to be opening late in the cycle, this is likely the mechanical culprit. A broken timer isn't something that's simple to replace without knowledge of dishwasher repair, so it's best to consult a professional if you suspect that this is the problem.
  4. Malfunctioning Door Components
  5. For the detergent door to function properly, all of its mechanical components must be in working order. Older dishwashers' detergent doors rely on a spring-loaded hinge to pop all the way open when the timer gives the signal. If the door doesn't swing all the way open instantly when it's manually released, the spring may need to be replaced for the dispenser to operate properly. If the particular model is newer and does not rely on a spring to open the door, chances are it either uses a wax motor or a bi-metal switch to release the detergent door at the appropriate time. If either of these components is dying, that can mean that the detergent dispenser will not operate properly.
thank you
vijay(vote for me)

Sep 23, 2009 | Kenmore 24 in. 16539 Built-in Dishwasher

1 Answer

Rinsing detergent from dispenser


Use gel run a few cycles and help clear and then don't overfill w gel soap

Nov 13, 2008 | Kenmore 24 in. 17482 / 17484 / 17489...

2 Answers

Main Detergent Dispenser does not open during cycle


check to see if anything like dried up soap in there if so wash out with warm water or try a liquid

Jan 13, 2008 | Whirlpool 24 in. DU930PWP Built-in...

1 Answer

Detergent will not dispense during the wash cycle


Something simple you can check is to make sure the spring that flips open the door is not broken or caked up with detergent.

As for the soap not dissolving, I've had similar problems and the only solution I've found is to make sure you are not blocking  the spray jet on the bottom from hitting the soap drawer.

Oct 26, 2007 | Frigidaire 24 in. FDB635RF Built-in...

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