Question about 2wire 2700HG-B Router (2700HGB)

1 Answer

2700HG Can't Sync to DSL Signal

I got a used "Gateway" thru eBay and may have been ripped off: no power supply and no DSL filters or cables should have been a clue!

Started setting things up slowly and for a few hours things went well. zbut, a rash of changing account and modem passwords caused the zred DSL light to start blinking. That was 2 days ago and I've only twice been able to get the DSL light to blink green.

AT&T techs have been out here and I AM getting good, strong signal to the house so the modem must have just "gone bad."

WHO KNOWS A PLACE I CAN CONTACT TO GET THIS THING REPAIRED?!?!?

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  • 14 Answers

The gateway is made by 2Wire contact them for repair.

Posted on Oct 05, 2008

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1 Answer

Dsl light is red


if the dsl light is red, it means there is no signal coming thru your internet connection. so you need to contact AT&T to check your Dsl line signal

Jun 25, 2010 | 2wire 2700HG-B Router (2700HGB)

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Connected io router with excelent signal but won't connect to internet , using Beklen adapter , happened overnight.Did work well before.


It sounds as though you are using both a belkin wireless router and the 2wire 2700HG-B Router.
Setting up 2 routers to work together can be tricky and unless there is some specific reason to do so I recommend you just use the 2wire router.

Oct 29, 2009 | 2wire 2700HG-B Router (2700HGB)

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The modem I have 2wire it turns red where it says internet


Red means it can't get the DSL signal to get itself on the net. You might have DSL issues or the power adapter might be bad, this is a know problem. Mine went out twice. Check ebay for replacement adapter. Call about phone line.

Oct 19, 2009 | 2wire 2700HG-B Router (2700HGB)

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I received a new 2wire 2701HG-B modem router for AT&T DSL (replacing an older 2wire that burned out) and was able to hook up laptops right away no problem, but desktop doesnt recognize new modem how do...


are you on windows XP, Vista, MAC ???

you start out by seeing if you can ping the 2wire. The ip address you ping from a command prompt is the 2wire's gateway, 192.168.1.254

(you can get to the command prompt by clicking start, then click run, and type cmd and click ok on windows XP)
(on vista, you just click start and type cmd right above it where it says start search and hit enter on your keyboard)
(MAC's have a ping utility located by clicking on the harddrive, applications, network, network utility, and then the ping tab)

a little black window pops open, thats your command prompt

type ping 192.168.1.254 and hit enter on your keyboard

if you dont get replies, then your computer doesn't see the 2wire.

call tech support at 877-722-3755 24/7 for further support if required. We can make sure you nic is config properly, working properly, your not being blocked by a firewall, etc.

Sep 13, 2009 | 2wire 2700HG-B Router (2700HGB)

1 Answer

Dsl sync


Hi,

The question I have is,
1. Did you have sync previously and it has suddenly stopped working?
2. Is this new a new DSL activation of service to your address and has not achieved sync yet?

for 1.
The most common issue is usually a recent change within the telephone environment or equipment at your address, does any of the following fit your scenario: You recently moved your DSL equipment to another room, you have bought a new phone, answer machine, Fax machine, Sky television subscription, a monitored security alarm service has been installed at your address or health monitoring equipment has been installed or an unlikely, lightening strike or power outage has occurred around the same time as sync was lost.
Any of the previous changes may have altered the way DSL signal is being filtered or split from your standard home phone signal, all telephone line using devices except for the modem/router will need to have its own DSL filter, if security or health monitoring was installed you will need to contact your internet provider and request a line splitter installation (this can be at some cost to the user, so don't forget to check what a local electrician can do this same job for)
DSL Filters can also be very susceptible to problems after power surge/failure or lightening strike at your address. Or if you have recently moved your DSL equipment, please double check the way you have setup the filter and cables at its new location.
The only test required to verify the issue is not at your address is known as an ISOLATION TEST. The router must be checked in a Phone signal free environment, please remove all phone cables from all jack-points within your premis and plug in only your router, without a filter, you should also test your router across all the jackpoints at your address if the first phone-jack you try fails) If we got lucky, you now have sync and the problem lies with one of your phone line using devices or the filter that it is using, start plugging each device back into the phone circuit one device at a time, with a filter and check to see if the router has lost sync after each device is plugged back in until you are able to identify the problem device, filter or jack-point.

for 2.
Follow the directions exactly as above and if no problem devices, filters or jack-points are found, then ISOLATE your router again and call your ISP provider and request firstly a "port reset" for your DSL port, this should be achieved within a 24Hr period, some are able to do this within 20min of your call, if sync will still not come up it is time for the ISP or service provider to send out a technician to verify the issue is not at the port, cabinet or exchange, this may take some providers up to 5 days to achieve.

Some last thoughts,
Dont rule out the possibilty of the Phone cable used for the router has failed (test the cable on a working home phone to verify it is still working)
or you may have bought an extension cable for your router, the length of Ph cable between your router and the jack-point can be no longer than 5meters before DSL signal fade can start to occur, the router will work at its best with a 15cm-30cm Phone cable, the 1meter cable usually supplied is fine.
Also, do check the jackpoints that you are NOT using at this premis (rare occasions have found me resolving sync issues because the vaccum cleaner has taken out one of your unused jack-points under the bed, in the spare room or the neighbours visiting toddler has tried to plug in a jam sandwhich or even a small plastic toy of some sort into an unused jackpoint)
If you are able, do check that your router can get sync and connect Ok at an address where DSL signal and Sync is currently known to be working.
If you have just moved to this address and your property is over 40-50Yrs old, you may want to check with the phone line provider to see if "line insulators" have ever been installed previously to resolve line noise issues, ageing line insulators will corrupt your DSL signal especially on the high humidity days.
I realise this must seem quite broad and intensive, this testing is intended to rule out any possibility of the issue being internal to your address (as we all know TELCO technicians are all too eager to hit you with unexpected maintenance charges if the issue is found to be internal to your property, as opposed to external)

Hope this gets you closer to identifying the source of your DSL sync issues, if you are like the many DSL subscribers out there, you cant stand to be without your high speed internet for more than two minutes either.

Happy hunting.

Nov 14, 2008 | Computers & Internet

2 Answers

2 wire 2700 hg-b


The 2Wire 2700 is a residential gateway, a modem and router in-one. There is an RJ-11 jack in the back of the gateway and this is where your dsl phone cord plugs in. There are four RJ-45 jacks in the back for connecting devices using ethernet cable. As a router is can operate both wirelessly and wired. For wireless operation you'll need the WEP key which is located on the tag on the bottom of the gateway. It's the number enclosed in brackets, between the two bar codes.

Redneck Geek

Sep 09, 2008 | 2wire 2700HG-B Router (2700HGB)

1 Answer

How do i sync windows vista with my router?


hello!

-- who is your internet service provider
-- what is the operating system of your computer?
-- is this working fine before or is this a brand new router

you may try this and see if this help solve your problem. make sure your computer is directly connected to the router

Step 1: Shutdown the computer.
Step 2: reset the router while power on then Unplug the router’s power cable.
Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds.
Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable.
Step 5: Plug in the router's power cable once the modem’s lights appear stable.
Step 6: Power on the computer on and configure the router settings
Step 7: test the Internet connection.

if this still didnot work, upgrade the firmware of your router

note:

configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work

if you are still having trouble configuring your device, try to call supportrix and use supportcall as your promo code for 1 free technical support.

Jun 10, 2008 | 2wire 2700HG-B Router (2700HGB)

2 Answers

Use 2700 as router only?


there's a way to make the gateway act as a router only but it's not really recommended since there's a possibility that the connection will not be as stable as it should.
anyways you can try the following steps in making your gateway act as a router (not really a router but just a switch and a wireless access point).
- access the router's web user interface by typing http://192.168.0.1 on your web browser
- then click on the "Advanced Configuration Settings"
- select the "Transparent Bridging" option (note: you must configure your wireless settings first before trying these steps since you might not be able to access the gateway's page anymore once you save the changes)
- set the vpi to 0 and vci to 32 if it asked you for those settings. next to 'ATM PVC Search' select the radio button next to Disable. ensure Bridged LLC is selected next to 'ATM Encapsulation'.
- then save the settings
- connect now the new modem to one of the ethernet ports of the 2700hg-d using an rj-45 or an ethernet cable

hope this'll help you.






Jun 09, 2008 | 2wire 2700HG-B Router (2700HGB)

1 Answer

Re: Frequent line drop


Easy way to diagnos is call ATT DSL support and ask them to run a line noise test. This will check the signal getting to the gateway. If everything tests fine there is usually an issue with the device.

Jun 04, 2008 | 2wire 2700HG-B Router (2700HGB)

6 Answers

I have a 2wire 2701HG-B


gateway.2wire.net... try that, it should work

Dec 19, 2007 | 2wire 2700HG-B Router (2700HGB)

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