My dyson 14 won't stand back in upright position - the mechanism seems to be catching somewhere but I can't see where. I

The DC25 Animal has a design flaw where part of the Duct Assembly (main part of the vacuum) where the Red lock bar goes over breaks off the Duct Assembly and it causes the DC25 to not be able to stand up normally. There is a short Youtube video describing this flaw.

Unfortunately, you can repair this except by replacing the entire duct assembly.

Hi Kay,

I'm sorry to hear you're having difficulty with your DC18. If the stabiliser doesn't seem to be locking the machine upright, I'd encourage you to get in touch with us directly, as we'd appreciate the opportunity to provide further assistance.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will be useful if you can have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your Dyson. If the cleaner won't pick up via the cleaner head and will not stand upright, the valve carriage needs realigning. This is simple to do - please follow the steps shown in the video below.

This should resolve the issue, but for any further assistance or advice with your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC25. If part of the stabiliser mechanism has snapped off, you'll need to get in touch with us directly so we can provide further assistance. If a repair is necessary, this should be covered by our 5-year guarantee as long as it's been used in accordance with the terms and conditions listed in the user guide. All you need is your proof of purchase.

You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear *********** is having difficulties with her DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

I'm sorry to hear you're having difficulties with your DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC17. You should find the cleaner reclines easily into the vacuuming position when you place one foot on the cleaner head and tilt the handle back. If it won't do this, you might want to try using a little more force than usual in case the upright lock mechanism has jammed.

If this doesn't seem to help, or if you're hesitant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in touch as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC17. If the suction through the hose doesn't seem to be as strong as usual, you may find you have a blockage somewhere in the wand or hose. These are really easy to check for and remove - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL

Hopefully this should resolve your issue. However, if you've been through the steps shown in the guide and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email [email protected].

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having difficulties with your DC07. If the cleaner won't lock in position when you stand it upright, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC07. If the brushbar in your cleaner doesn't seem to be rotating, please check you have the brush control set to 'Carpets', as it won't rotate when set to 'Hard floors', or if the cleaner is standing in the upright position.

If the brush control is set correctly and the brushbar still won't turn, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support