Question about Gateway 7210GX Notebook

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I have no sound from my laptop.

I've done all the troubleshooting I can besides bringing it to the Geek Squad at Best Buy. NO sound at all from the computer. When I use "say itunes" I can see that the song or video is playing (just no sound). Please help! any suggestions will be beneficial!!!!

Nicolle
neb2880@aim.com

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  • Anonymous Nov 03, 2008

    Anyone know how to fix this problem?...

  • Anonymous Nov 06, 2008

    I have a Lenovo T60P IBM Thinkpad laptop. I had a virus, the hard drive was formatted, and since then no sound.

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  • 39 Answers

It sounds like your audiodrivers could be corupt or missing and if they are you will have no sound. my email is garrett7@mts.net if anyone needs help you can ask me, i train computer techs.

Posted on Sep 13, 2008

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A.R.C.H.I.E. is the demonstration software used on all Windows-based PCs sold at Best Buy that are used as demonstration units. The software is not designed to be installed on any PC other than those being used within the store.

Unfortunately, the removal of A.R.C.H.I.E. without the original disc (which is provided monthly to the stores from the corporate offices) is going to be nearly impossible. You have two solutions in this case:

1. Utilize the PC's recovery methods (most likely recovery partition, however you might have a model that came with recovery discs as well. The A.R.C.H.I.E. software prohibits most recovery disc creators from working properly). Note that for this method to work, you must be able to start the recovery process outside of Windows.
2. Bring the computer (along with its AC adaptor, if it is a laptop) to any Geek Squad precinct (any Best Buy store or standalone Geek Squad) for uninstallation of the A.R.C.H.I.E. software (without damage to the underlying operating system). This should be a free service as it is THEIR software running that requires removal for normal operation of the computer, and per company SOP should have been removed prior to sale. This is the preferred method, however you might not have access to a Geek Squad precinct and need it done before you will have access to a precinct again.

Disclaimer: Answerer is currently employed by The Geek Squad. The opinions and statements in this answer may not reflect the views held by Best Buy or The Geek Squad. Official communications from these companies may be obtained from http://www.bestbuy.com/ or http://www.geeksquad.com/.

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http://www.geeksquad.com/pricing/default.aspx#section3

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Christine.

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