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amy .... first you need to get the data cable for that phone so that you can hook it up to your computer. second there is an lg program that will allow you to download your contacts etc to your computer. you may already have both of them. if not go to http://www.lge.com/ca_en/support/product/support-product.jsp and locate your phone, it should give you the information about the data cable if you don't already have it.
I have managed to fix the problem by doing a software update.
I stumbled across the solution..........I had the phone connected to the computer when I started it in the 'boot loader' screen as opposed to just turning it on. This time the computer recognised the phone was connected and through the motorola software update program I was able to update the software and the phone now works fine.
BTW I did lose all my address book, messages etc.
To start in the boot loader screen hold down the * + # + pwr keys all at once.
I had exactly the same problem. After unsucessfully looking for a solution on the net I removed the simm chip and set it aside. The next day, I put it on PC usb charge and left it overnight. The next day, I powered it up and it worked. I turned it off and replaced the simm and it is now working fine. Go figure...