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I have an hp offciejet 7210 all in one. first I get a remove and check cartridge message. Then I do that and I get a clear carriage jam message. I check the carriage and the little springs on the side keep popping out each time I check the cartridges. I have clcked them in what appears to be the right place. what can I do because I am geeting the same messages over and over again.

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Replace the carriage

Posted on Sep 12, 2008

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I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...


Have you tried moving the carriage to see if it really is jammed? Maybe you haven't put the levers down properly on your new cartridges....remove them, see if the carriage slides, then refit them and check the carriage again. You wont visually 'see' a carriage jam,; you have to try moving it. By the way, if it doesn't move, DONT force it to try and overcome the jam try and reason out why it doesn't move.
Hope this helps!
nicam49

Jan 18, 2011 | HP PSC 1610v All-in-One Printer

1 Answer

I have Carriage Jam displaying?


First try to clean the carriage "Rod" which controls the carriage movement. Use a soft cloth or tissue paper to clean it. You can also the belt that holds the carriage. Try moving it manually, you can push or pull it. After you are done, follow the steps below:


Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn off the mains switch which the dc adapter is plugged in. After keeping it Off for about 5 minutes, turn on the printer again with only the power cord connected, keep tapping the cancel button while it boots up and again leave it On for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. It should work fine now.

If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.

Good luck.

Thanks for using FixYa.

Aug 27, 2010 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

The printing carriage stalled and I get error message : Clear carriage jam ..


This normally happens if there is something jammingthe head assembly from moving along the carriage rail. Turn off the power to the printer and see if you can move the head assembly by hand. Also check that there are no paper jams anywhere in the paper path and that the belt that moves the head assembly has not broken.

Nov 10, 2009 | HP Officejet 7210 All-In-One InkJet...

2 Answers

Carriage jam


Step 1: Move the carriage to the center manually if necessary If the carriage is stuck on the right or left side of the product, follow these steps to move the carriage to the center of the product.
Step 2: Check for a broken carriage chute
The carriage chute is the side wall of the carriage that holds a curved metal piece (the x-bias spring). A broken carriage chute might cause the carriage jam condition.
Step 3: Turn the product off and on again
Step 4: Clear any paper jam.
Step 5: Make sure that the control panel faceplate is correctly installed
Step 6: Plug the All-in-One directly into a wall outlet
Step 7: Perform a partial reset
Step 8: Print a self-test page

Step 9: Service the product. Now this model is outdated as per HP website.

Aug 23, 2009 | HP Officejet 7210 All-In-One InkJet...

2 Answers

My HP Officejet 7210 all in one is showing the following error message: Carriage Jam. Open carriage door, clear jam, then press ok". There is no jam, I have looked through the back door and the front of...


Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.

Jul 24, 2009 | HP Officejet 7210 All-In-One InkJet...

2 Answers

HP 7210 - Carriage Jam


Your item jumped a knotch. Like the fan belt in a car, timing is off. Needs professional service. The carts are out of alignment.

Jun 02, 2008 | HP Officejet 7210 All-In-One InkJet...

3 Answers

Carriage Jam


Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

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