Dear John,
Our advice would depend on which model you own, which you haven't specified in your question. So that we can discuss the issue with you in greater detail and provide the assistance you need, I'd encourage you to get in touch with us directly. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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