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Ragazzi is no longer in business. And because the crib is over 10 years old it does not meet the improved mandatory safety standard for cribs that went into effect 4 years ago. I srongly suggest you throw the crib away - or if you purchased it - get your money back from who ever sold it to you (and report that person to the CPSC through Saferproducts.gov.) it is not worth the risk to your child. A crib is the only place you should leave your baby alone so shouldn't it be the absolute most safe product in your house?
Hello! This is Products America! We are the crib hardware specialist! We may be able to help you with your request. Please call us where we can find out how the crib functions and we will be glad to send over a set of instructions. We are open M-F 8 am-6 pm CST. We look forward to speaking with you!
Good news! A company called Products America carries replacement parts for the Ragazzi cribs. All you have to do is call 800-205-9642 or 800-772-1041 and speak with one of the highly trained customer service reps. They will ask for details and possibly some measurements so you may want to be with your crib when you call, but they should be able to help from there.