Question about Citizen IDP562-RSL2-120 Matrix Printer
First off, verify that the printer is powered on. This may be a basic thing, but many, many people don't realize that the printer either was turned off accidentally, or the power plug came loose.
Check that the cable connecting the terminal to the printer is securely connected at both ends. If this doesn't resolve the issue, pull the and check the ends of the plug on the cord at each end to make sure that the pins inside are not bent.
If you are running a Verifone printer, you can run a print test to make sure the printer is working by turning the printer's power off, and then while pressing and holding the paper feed button (green button on top) turning the power back on. The printer will start printing test characters (you can release the button when it starts printing). To stop the test, just power the printer off again and then back on.
If the above suggestions don't fix the problem and it was working fine at an earlier date - you most likely have a bad printer. You can also contact your processor's Help Desk and have them check to make sure the settings on the terminal and/or printer didn't changed somehow.
Hope that helped!
Posted on Sep 05, 2009
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