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i would take your phone to verizon and talk to them...
they might give you the same phone you have or possibly switch you to a different phone if you had previous problems like that or they ran out of that phone.
The white screen is most often caused by a defective "flex cable" (Connects the keypad section to the display section). When this happened to my girlfriends VX 8500 I found a new cable on eBay for $10 (came with screwdriver and opening tool) and replaced the cable and the issue was resolved. Hope this helps