Question about NorStar M7310 Corded Phone

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Disabling CCR Tree on M7310

I have been attempting to change the Pathways of my CCR tree, by recording a new message. I have gone through the steps of Disabling the Tree first in AA/Table, but when I go into CCR Admin, and press Chnage Tree 1, the screen then flashes Tree Enabled. I am not sure what I am doing wrong, and am wondering if someone could help me.

Thank you!

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  • Anonymous Mar 24, 2014

    Trying to change a path in a CCR on a Nortel Norstar Flash phone. I disable the CCR, when I go to change the message under OTHR>CCR>ADMIN and enter the CCR tree number, it enables the tree again. What is going on?

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Did you try F832, then select off?

Posted on Mar 18, 2010

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2 Answers

How do I turn off the auto attendant on my Norstar M7310?


It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.

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We have a Nortel T7316E and I am trying to access the Auto Attendant via the CCR Tree to change the second greeting after our main greeting. For Example: When calls come in and the AA picks up there is a...


Choose Other, CCR, ADMIN, Enter 1 for CCR tree one and when the option for "Path" appears press 0 and you will have the option to record. I believe there is an option for "More" which you select and play the greeting if not you can choose rec and the option to play the current greeting will be on the screen.

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"Incomplete Tree" error message on M7324


Incomplete tree means that one of the selections has not been programmed with what to do. A tree has to be disabled to make changes in the tables. Once changes have been made you can enable it again in the tables that use it.

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How do I redo our company voice mail to set up - press 1 for dale, 2 for ian, 3 for bev....how do you assiciate the number 1 with dale's extension number 223, Ian's number 2 with his extension 224, bev's...


The programming of the individual paths is done in CCR programming. First you have to disable the CCR tree to change the programming This is accomplished by entering feature983>password>AA>table>Gtng table:1 (might be a different table but 1 is the most common)>press either ok or next til you see CCR tree: 1 then press CHNG and disable. Next press the * key til you return to the main menu ( mbox AA OTHR) and press the OTHR soft key. Press the CCR soft key >admin>and the tree number(probably 1). At this point it asks for a "path" number. A path is the action when a certain digit is pressed (1 for Dale..) Enter path 1> transfer>int>and 223 (which is dales extension number) and ok.Continue with the remainder of the paths until done.Next press the END soft key and the SAVE>SAVE as tree 1 YES soft keys. Lastly don't forget to re-enable the CCR programming AA>table>GTNG table:1>>>>> CCR tree: disable. CHNG>and the number 1. Press the Rls key when finished.

Oct 16, 2010 | NorStar Meridian M7310 Phone

1 Answer

No one in my work place knows how to work our phones. We use Nortel Networks T7316, it doesn't help that they don't make this model anymore :/. I was put in charge on setting everything up which i've done...


The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
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Sep 10, 2010 | NorStar T7316E Corded Phone

1 Answer

CHANGE NAME ON DIRECTORY AFTER COMPANY GREETING


Hi there, Cangeletti...
Ok, so you need to change the greeting for the Auto attendant then.
First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.

Sep 14, 2009 | NorStar M7310 Corded Phone

1 Answer

NORSTAR phone system/directory of employees


First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
->TERMINALS&SETS and Enter
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!

Apr 06, 2009 | NorStar Meridian M7310 Phone

1 Answer

Directory Access Changes


Changing CCR tree...

Ok, for the first part:

Changing the Greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 for 3 digit extensions -or- 120000 for 2 digit extensions

(these are the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


Ok, second part:
To change the locations of where Press 1 goes do that same steps as above, but Path 1 is for number 1...
Path 2 is for the number 2... so on and so forth.

Apr 03, 2009 | NorStar M7310 Phone

2 Answers

Re recording the CCR tree


You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.

Mark

Mar 09, 2009 | NorStar T7316E Corded Phone

1 Answer

Wrong closed message


Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.

Mark

Jan 30, 2009 | NorStar T7316E Corded Phone

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