Question about Creative Labs Zen Micro MP3 Player

14 Answers

It wont turn on

It got droped and now it will turn on but you cant get to the libarary to choose music or anything

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  • Anonymous Dec 11, 2007

    i had it for almost a year and ive dropped it 13 times ans it got soaked and still worked! my mom and dad took it away and when i got it back,i plued it into the t.v. with my sister's zune chord.when i unplued it is stopped working! it goes to the "welcome" screan and turns off it won't work any more can you help my mp3 player is my world! i got it from my bro tony who is never nice to my for my b-day.

  • Anonymous Jun 03, 2008

    my mom got it for me my birthday i was downloading music from my computer it fell off my night stand when i opened the drawer it was brand new i tried to turn it back on the screen looked like it was lit up but nothin appeared on the screen

  • jjbryant4 Aug 04, 2008

    My Ult31576 MP3 Player has not been dropped. One day it was working fine and then it just qut. I can turn it on, but all it says is ULTRA. I can't use any of the buttons. It is not in "My Computer" or device manager. The problem is not with my PC's USB port as I can use other devices. I tried the Ultra on another PC and it is not recognized In trying to delete a voice recording, I may have accidentaly deleted the firmware if this is possible? Is this ready for the trash or is there some way to save it without it costing as much as a new one? Help would be appreciated.

  • mousey611 Aug 08, 2008

    mines wont turn on AT ALL unless its plugged in the computer. my grandma had it,but didnt know how to use it. then my sister had it and she didnt know how to put songs on there, but she said it still worked freehand without the computer. can someone help me?

  • viperboy_a Aug 22, 2008

    Mine wasn't dropped and it just doesn't won't be detected by the PC but in the Device manager page it's detected as a Mass storage device but says error code 10 or just installs something called Human interface and another driver but yet I dun get a Drive for it also when the Player connected to the pc it displays Ok to disconnect and after I disconnect it this screen is always there and is never gone till I Reset it so anything I can do about that.
    P.S. I tried uninstalling the USB devices.


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14 Answers

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Its a problem qith a stuck button or you broke the Printed curcuit board inside . Almost most of these units need to be shipped back to the factory for repair as they dont even fix mostly all makes and models under warranty as they are exchanged after inspection because they are assy so fast and not really worth on most of them to be handled as labor cost more then most are worth. Try this website and see what they say?? Main support number(254) 299-2759 Good Luck

Posted on May 07, 2006

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I reset my mp3 and it wont come back on, charge, on be picked up by the computer.

Posted on Nov 09, 2009

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Posted on Apr 25, 2008

When I turn it on a padlock come up and turn off

Posted on Feb 20, 2008

The damn thing just has a blue background and the napster logo and i need to know how to reset it please help me i got it from a friend and i dont know how to work it!!!!!!!




thankyou, trever

Posted on Feb 12, 2008

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The glass inside is broken

Posted on Nov 28, 2007

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Send it in for repair and dont drop it!!!

Posted on Nov 03, 2007

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Iam having transcend 610 mkp3 player.when i plug it computer detects and can also use it but my mp3 player in not working,not able to on it please suggest me a solution

Posted on Aug 26, 2007

10 to one what you did was knocked the screws loose. take and tighten the screws

Posted on Jul 08, 2007

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I have seen this problem, a lot, and always is the hard drive. Try to hold the turn on botton and keep hold until a RECOVERY MODE meny aperas, then choose the scand disk, then wait if the scan procces get finished you will the XX% to reach 100% if this happend your disk is alive, and you have a firmware problem. You can find the firmware in the support center on creative webpage good luck

Posted on Jun 07, 2007

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It can be the harddrive that is broke. you can exchange the harddrive with a Compactflash memory 512-84gb? I hav e tried a 2gb and it worked very well. /Peter

Posted on Apr 06, 2007

You need to reset the player. 1)there are four screws, two on the back and 2 on the sides, 2) remove the back carefuly, 3) gently remove the battery 4) carefully unplug the battery (don't bend the prongs) 5) leave the battery out for 5 minutes or more, 6)plug the battery back in (DON'T bend the prongs), 7) test the player by turning on, 8) if successful replace the back plate and metal hoop careful not to loose the metal hoop it is beyond tiny as are the screws. a glasses screw driver works best good luck!!!

Posted on Mar 29, 2007

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Try resetting the unit. There is a small hole on top between the volume knob and the headphone jack. Insert a small paper clip to reset the unit.

Posted on Dec 26, 2006

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That was happening to me i took out the battery for a few hours then it was fine.

Posted on Jun 23, 2006

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1 Answer

I droped it and the screen wont turn on


Hello,

Since you said the phone drop from you, it is possible that the screws that attach the screen of your phone is not tight anymore.

I suggest you get a torx6 screw driver, power off the phone, remove the battery and turn the the phone over.

Carefully remove the front cover of your phone that leads you to your phone screen.

Use the torx6 screw driver to tighten all the screws of your screen very well to the panel of of your phone.

Recouple your phone back, put the battery and power on, the screen should display.

But if the screen did not display, it means the flex on your phone is bad and will need to be replaced.,

So change the flex if tightening of the screen did not work, so change the flex on your phone and your phone will display.

Take care.

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