When i turn it on it says not ready. you hear the pump come on and the water starts comeing out. it wont stop until you turn it off

Heater may be defective and factor repair is the answer.

Hi Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and push the water button on the right. It will light(very dim), then open the steam knob again/ The red light will go out and it will start to heat and your ready to go.

HI
The Digital Italia is programmed to descale the boilers on its own. With the machine turned on, push and hold the descale button (bottom right button). This should say "Descaling" in the display. Mix your descaling crystals in your water tank. Stir until they are completely dissolved in the water. Next have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, the display will say "Finished descaling" push any button to continue. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, push the descale button again, then close and then open the steam knob again to let water just flow through the boilers until it is emptied by the machine, but don't turn off anything until the machine stops again on its own. This will clear the descale if you have gone to the "Reset Descale" in the menu and chose "Yes". Refill the water tank again with fresh water and then close and then open the steam knob again to prime and your ready to go.

The Italia is programmed to descale the boilers on its own, when set in the correct mode. To program the machine to descale it's self, do the following. With the machine turned on, push and hold the descale button (bottom right button). This should light the top right red indicator light. Mix your descaling crystals in your water tank. Stir until they are completely dissolved in the water. Next have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the top will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, push the descale button, then close and then open the steam knob again to let water just flow through the boilers until it is emptied by the machine, but don't turn off anything until the machine stops again on its own. This will clear the descale light. Refill the water tank again with fresh water, then open the steam knob to prime the machine and your ready to go.

Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.

The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. You will have a steady red light and the green light will be blinking. Refill the water tank again with fresh water, close then open the steam knob, this will clear the red light and your ready to go.

HI
There could be other things wrong but usually when the water temp goes down, its because you are starting to get scale build up in the boiler. This insulates the water from the heat. What do you have your water hardness set on. It should be set on the max, with all the lights lit. Check it by pushing and holding the small cup and water buttons. While holding them down, turn on the machine. Release the buttons and your ready to program the machine. Water hardness. The pre-ground button sets the water hardness. Push the pre-ground button (scoop) and the lights at the top of the panel should light up one at a time from left to right.. Always set the hardness to the max. Turn on all the lights on top. The machine will tell you when to descale. It’s better to descale more often than not enough.
Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it’s self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.

You need to prime the machine with water. Fill the water tank. Plug the machine in and turn the power on. Instructions state the lights will flash, but they won't. Blue water drop will illuminate indicating the machine is empty (the water tank is full, but the pipes in the machine are empty until you do the following). Place a cup under the steam wand, and rotate the steam knob fully to the "on" position (fully clockwise as you view it from the side until you hit the hard stop). No need to use force, just rotate until you hear the pump turn on. At this point, you'll hear a pump running, and after 10-30 seconds, water will be ejected from the wand. Continue until the blue light goes out and you're ready to brew. At this point, I think the lights flash and it comes up to temp. One more thing, when using the steam wand, always turn the knob until the pump engages, or you run the risk of emptying the water line. Hope this helps and enjoy!

rktcyntst
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You need to prime the machine with water. Fill the water tank. Plug the machine in and turn the power on. Instructions state the lights will flash, but they won't. Blue water drop will illuminate indicating the machine is empty (the water tank is full, but the pipes in the machine are empty until you do the following). Place a cup under the steam wand, and rotate the steam knob fully to the "on" position (fully clockwise as you view it from the side until you hit the hard stop). No need to use force, just rotate until you hear the pump turn on. At this point, you'll hear a pump running, and after 10-30 seconds, water will be ejected from the wand. Continue until the blue light goes out and you're ready to brew. At this point, I think the lights flash and it comes up to temp. One more thing, when using the steam wand, always turn the knob until the pump engages, or you run the risk of emptying the water line. Hope this helps and enjoy!

HI
I don't think your machine is finished descaling. Follow these steps.
With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz’s. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don’t turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.