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Hi,from your question it seems the problem is from your service provider,i'll suggest you contact the verizon customer care and explain your problem to them so they can get it fixed as soon as possible
I believe the Moto Q can support this so the basic flash you received only hacks the SPC, changes it to null value and writes the PRL (preferred roaming list) for Cricket and it's partner carrier's towers. Then, assuming it has not been reported lost or stolen, they will add your ESN (electronic serial number) or IMEI (international mobile equipment ID) so you can make and recieve calls. This does not enable picture messaging or internet. This is a separate procedure using computer software and there are several things which need to be changed in the firmware like your MID (mobile identification number) web addresses, protocols, and passwords for Cricket mobile service. You will need to take it to the person who flashed your Verizon and ask for the full flash so you can get the internet. I hope this helps. If you already paid for the full flash ask them to redo it and test it before you leave the store.
CDMA cell phones generally cannot be used on any other network than the one that the ESN is programmed to. For example, Cricket ESNs can only be used on cricket, Verizon ESNs, can only be used on verizon... It doesn't matter if you change the firmware or not, many other service providers will not accept another service provider's ESN.
Yes, you will void the warranty and all that but they can be flashed. That phone is pretty much a RAZR but in a different package. Start poking around HowardForums.com for tips and also check out Mark Venture's page at cdmaforums.
You might not have to completely flash the phone in order to turn on the internet option, but if you are with Cricket, I think you'll want to go ahead and reflash it to a stock 315.