Question about AT&T Blackberry Curve 8300 Smartphone

3 Answers

Blackberry 8320 keeps resetting - get "your handheld has been registered... message"

My Blackberry 8320 keeps resetting and I lose all of my texts, emails, and call logs. I don't notice it when it happens, but only see that everything is gone from the handheld and I have emails from T-Mobile saying that my handheld has been registered with the wireless network.

What's going on here, and how can I stop it?

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  • skothari Sep 12, 2008

    I don't know how to backup my info as suggested in teh solution - and I'd prefer not to wipe everything!!

  • skothari Sep 12, 2008

    Thanks Coolguy008, for actually providing insight and good instructions!

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3 Answers

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Follow this link http://www.blackberry.com/btsc/searchEntry.do?languages=&rwTarget=%2FrfPlayerWidget.do&searchMode=GuidedSearch&searchString=Blackberry+8320+keeps+resetting+automatically&cmd=search&productFamily=&contextType=gs

Posted on Sep 12, 2008

  • Subhendu Das
    Subhendu Das Sep 12, 2008

    Or else try to rest the phone. to reset follow this:....



    1. Remove the battery cover on the back of the BlackBerry smartphone.

    2. Remove the battery completely from the BlackBerry smartphone. The screen will go blank.

    3. Reinsert the battery in its compartment.

    4. Reattach the battery cover.



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This can be a problem with the OS. I would advice you to back up all data, wipe device and then install the latest OS from your carrier. That should fix your issue.

Hope that helps............

Posted on Sep 12, 2008

  • Mark Gil
    Mark Gil Sep 12, 2008

    You can save all your inmportant files to your computer if you want then after that you can install the latest OS for this unit and that should solve the problem....

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HI,

In your initial sync window in Desktop Manager, UNcheck the box that states something like "Update time and date on sync"

Posted on Sep 12, 2008

  • 3 more comments 
  • Priya darshan Sep 12, 2008

    Also check and see what you have set for the number of days to hold
    messages: Messages > Options > General Options > Keep Messages


  • Priya darshan Sep 12, 2008

    The best thing you can do is a soft reset to fix this problem.Just try this first.Simultaneously press the Alt-RightShift-Backspace
    keys; this should force a soft reset. These keys vary in appearance
    according to your model. If you are prompted to press
    R to reset, do so. Alternately, on some
    models, you can perform a hard reset by inserting a paper clip into
    the reset hole on the back of the BlackBerry. On some BlackBerries,
    the reset hole is located beneath the battery cover.



  • Priya darshan Sep 12, 2008

    ok please accept my solution will let you know how to backup.

  • Priya darshan Sep 12, 2008

    To get started, all you'll need is your BlackBerry device, the latest version of RIM's BlackBerry Desktop Manager, a Microsoft Windows PC--the desktop software's not currently available to Mac users--and a USB cable to link your mobile phone and computer.



    1) Download the Latest Version of RIM's BlackBerry Desktop Manager


    First, you'll want to download the latest version of RIM's BlackBerry
    Desktop Manager software, which at the time of this article's time of
    publication is v4.5. To determine which version of Desktop Manager
    you're currently running, launch the program via Windows Start Menu by clicking All Programs, BlackBerry and Desktop Manager. When the program's open, hit the Help tab on the main screen and then choose About BlackBerry Desktop Manager. The software version will be listed on the General tab.


    If you're not running Desktop Manager v4.5, visit RIM's site and download and install the latest version of the software.




  • Priya darshan Sep 12, 2008

    Please click on the blue colored links which i have highlighted in my solutions to open up the websites.

    Goodluck..


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