Question about Epson STYLUS CX3900 All-In-One InkJet Printer

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New ink cartrige

When a genuine new cyan cartrige was installed the machine did not work saying that it was not a genuine cartrige. What do I do now?

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  • Anonymous Sep 16, 2008

    I have the same problem too. Mine is the magenta cartridge.

    I tried one cartridge out of the box and one replacement cartridge sent by Epson. Epson says must bring printer down to service centre.



    How old is your printer? Mine is barely 1 1/2 years and rarely used.

    What worse is that I have just replaced the other cartridges as well.

  • kardina Apr 17, 2009

    i have brought new epson my orginal black catri was not working properly i installed spare its works

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  • 188 Answers

I'd take it back and try a new one. They do fail out of the box sometimes. I'm sure you reseated it a couple of times.

Posted on Sep 12, 2008

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1 Answer

Epson ink cartridges, always empty?


Epson has gone to great pains to ensure that third-party cartridges dont work. They really did a good job. Sometimes their printers wont even recognize genuine Epson cartridges. I saw a CX8400 with a brand new cartridge claim it was out of cyan ink after printing one 4 x 6 photo. Then it would recognize any cyan cartridge. It had to go back to Epson for replacement. Sign in China com Online Wholesale for AD Signage Product

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Make sure that you're using genuine Lexmark cartridges. If you are, try updating the firmware of your printer. Just go to http://bit.ly/ghfW8H to download the firmware update.

Reseat the printead again and the cartridges then reboot the printer. If it doesn't help, try replacing the cartridge.

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Jast push some ink through the print head plastic pipe.Take a seringe of full ink, put off all the ink cartrige, then set the seringe front hole on the cyan black pipe (that are usually set in side the cartrige). Then push cyan ink into the pipe.
After that, I think your printer would work again.
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Hi, I'm trying to print in b&w. The printer says " no cartridge" although all four of the cartridges are in. It says "open scanner cover, then reinstall ink". If I lift the cover it then says "install...


Remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts, tighten the cartriges onto the slots.

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1 Answer

Printing blank paper


At a guess you've bought a compatible generic cartrige. I had a similar problem different printer.

I had to by a genuine cartrige, worked fine. Contacted the generic cartrige provider, explained the problem. Returned cartriges and got refund no problem.

It looks like the generic cartrige makers are seeing some solutions to chipped cartridges but not all.

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The CYan head doesn't fully operate Brother MFC 685


Hello sir; Try to put this cartridge inside the warm water for 5 to 10 minutes and put it back to the machine, sometime it work, sometime not, just try it out.

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1 Answer

After cyan ran out, installed new cartrige. Printer produced everything colored blue as red. Purchased new cyan cartrige and the problem recurred.


The problem seems from your new cyan cartridge.
It doesnt print cyan ink.
Try to clean print head and test print for each color
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Cant print in black and white when out of a color.


disregaurd any prior solutions in cleaning any contacts. that model doesnt have an electrical contact to clean. there are little magnets inside each color and black cartrige that work off a float mechanisim inside each one. when the levels get low the magnet indicates to the printer it is empty. unfortunately for you this stylis model as with all brother model printers wont work even if the color your setting up in the properties or settings feature are set to black and the black is full. its the companies way of forcing you into buying new ink. be aware though that my brother catriges cost 78.00 for the 3 color and one black set. i found these cartriges online through ebay but with one more additional black cartrige for a total of 5 not for ,for a total cost of 13.11 with free shipping. sounds too good to be true but for 13.00 it was worth a try. i have now purchased several 5 packs from them and couldnt be happiere.

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1 Answer

Ink problems....


Take all carts out of the machine. Have a look into the cart holder. Is there ink swapping beneath the white plastic? (You might shake the machine ;-)

If yes, the cart holder leaks and needs replacement.

If not (your lucky!) it could be that the automatic cleaning procedure which starts when a cart is changed has soaked the carts empty.

Do set machine with date and time and NEVER unplug NOR use a power switch which breaks the power supply.

Do use constant power and switch off machine by pressing stand-by-fax-button!

Everytime when machine comes to (new) power contact it runs an extensive ink cleaning procedure. thats why your carts are always near empty....
The stand-by will prevent this and machine does some cleaning procedures which consumes only a few drops(!) of ink!


The display asks you if you have changed the carts. Do answer this question by pressing 1 for YES or 2 for NO.
This will reset the built-in inkcountermanagement to the correct settings

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