Question about Sony Cyber-Shot DSC-P72 Digital Camera

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My digital Sony camera fell down Lens got stuck

My digital Sony DSC-P10 fell down while taking pictures and lens has got stuck in half way.. Lens doesn't go in when I switch off and when i switch on then it can open well and gives error on the screen. ..... can any body help on this

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  • Suman Choudhary May 04, 2006

    The error that it gives is "turn off the power and turn it on again". Problem occurs when I turn on the camera .. it tries to take out the lens and as the lens is stuck it can't do that and gives this error. When I switch on camera in "view picture" mode. Then it does switch on (as it does need to open the lens) and I can even see and download pictures in the camera LCD.

  • Suman Choudhary May 04, 2006

    The error that it gives is "turn off the power and turn it on again". Problem occurs when I turn on the camera .. it tries to take out the lens and as the lens is stuck it can't do that and gives this error. When I switch on camera in "view picture" mode. Then it does switch on (as it doesn't need to open the lens) and I can even see and download pictures in the camera LCD.

  • ryandkysmom Jan 04, 2008

    i did just what toothy said and it works again! whoo hoo! thank you thank you! i clicked it back with it turned off and the batteries out. i clicked the bigger part of the zoom first with gentle pressure from just my fingers, then the inner zoom gently as toothy described.

  • Anonymous Feb 24, 2008

    my lense got stuck but when i turn the power on it shuts off like three seconds later so it won't turn on or off and the lense is stuck. i tried switching the batteries but it dosen't work. i have no idea what to do. help!

  • Anonymous Mar 01, 2008

    similar problem. Sony DSC-W7. Possible software problem in the camera, according to posts on other websites. The internal instructions in the camera have to be reset. Other manufacturers have the same issue. I once sent my camera in for repair with this same problem and it was shortly returned to me. It has happened again and out of warranty. Sony has fixed $180 repair charge, more than I paid for the camera which is not beyond warranty. I'm looking for the instructions on how to reset the internal software, but no luck yet.

  • kirags Apr 14, 2008

    my sony digital camera has its zoom stuck in, it gives me a message turn off and on again. Any solutions?

  • bobis51 Apr 25, 2008

    I had this issue as well, but found the lens assembly got a bit out of alignment to one side. It took me some looking to see it. I pushed the assembly slightly to one side and it popped back into place and has been working great since.

  • Anonymous Jun 19, 2008

    Me and my friend were playing at the park and I went to hand her the camera and it dropped because i thought she had a hold of it and now it wont go out or in and you can hear it trying to come out but it wont


    if anyone can help please do


  • Anonymous Aug 12, 2008

    well i had my camera in my dads car and the car was i NJ and i was in NY and i told my aunt to get it for me and when my dad picked it up from my aunts house the lens wasn' t working



  • Anonymous Aug 17, 2008

    My sony dsc-w70 continues to blink "turn the power on adn off again" when teh power is turned on. I am still able to turn view the pictures that have been taken but am unable to take pictures

  • Anonymous Aug 28, 2008

    i have an olympus 7.1 megapixel camera. when i turn it on, the lens starts to come out, but then gets stuck. when i watch the play button, i can look at the pics i took, but can't take pictures. can someone help me?

  • Anonymous Sep 06, 2008

    Switched camera on and LENS operated out as in normal operation, but locked in the out position and diplay instructed LENS failure reset Camera

    BUT HOW

  • Anonymous Oct 09, 2008

    MINE CAMERA ALSO GOT SAME PROBLEM...PLEASE LET ME NO WHERE I CAN REPAIR THAT AND HOW MUCH IT WILL COST

  • steffi_heart Dec 07, 2008

    i have a sony digital camera and when i was walking down the stairs my camera fell & the lens went in and it tells me to turn the power off and on again. i can view my pictures but the lens try to get out but the second one lens is the one thats stuck

  • Anonymous Jan 14, 2009

    i have a sony cyber shot camera. the lenes got stock when it fell as i was taking a picture. everytime i turn it back on it says "turn power off and on again" I HAVE NO IDEA WHAT TO DO ! please help me

  • Anonymous Feb 20, 2009

    i dropped my nikon coolpix camera and he says lens error on the screen. what should i do

  • LittleLucy Mar 16, 2009

    Sony Cybershot DSC-H10. Dropped my camera and now the lens won't retract. I'm getting the "Turn power off/ turn power on again" error also. Someone on the other board mentioned something about cogs?

  • sounsaksone Mar 19, 2009

    well i have a sony cyber-shot 8.1 mega pixels. and i was just taking pictures and i drop it when the lens was out and so i turn it off and it pop out a error thing so i when it turn off i tryed pressing it in and and turn it on and it work but when i do it all the time it wont work so i need help where i can get it fix

  • Anonymous Apr 10, 2009

    same exact problem. im looking at a 300 dollar camera thats useless to me unless i can unstick the lens

  • kiley snoth
    kiley snoth Mar 20, 2014

    my lense is stuck because it fell from my desk and one side is half in and when i turn it on and off its just a black screen and then it beeps please help me its my fav camers

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Hello, Im "Darntoothysam" and heres how to fix it for FREE, but ONLY if your lens is stuck at an angle. Heres a trick for you, you might be able to fix it yourself. With the lens pointing perpendicular to the ground, place the edge of the lens on the edge of a table or counter. NOT the flat round front section of the lens, the curved edge or side only. Position the lens on the table and press on it so that you are pushing the lens back towards the center to straighten it out. You may need to press slightly hard, don't worry, its already damaged so youre not going to hurt it if you don't push with all your might! Keep pressing on the lens, if it doesn't pop back in push slightly harder. This will either work, or it wont, like I said, just don't put all your weight on it. If it pops back in place, it will probably work just fine again!

Posted on Dec 28, 2006

  • mitz_lovely
    mitz_lovely Aug 01, 2012

    what if the screen appears this "TURN IT OFF AND ON AGAIN" but when I do it same words appears?...and when i went to the technician to repare it....its expensive...hehehe

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When it ives the error message to restart the camera ,press the on/off button simultaneously rotating the lens a little harder .The lens comes out a bit .Try doing this till comes out fully.

Posted on Sep 28, 2008

  • ffranck9876 Jan 27, 2011

    Worked in less than a minute. Saved a minimum $70 repair. Lens popped out after a couple of twists. Lens would not retract so I twisted the lens just a little bit more. Wife is thrilled, thinks I'm a hero... oops, gotta go...

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  • Sony Master
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The following blog outlines some other repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 23, 2007

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I have a problem like that, my sony digital camara is no more showing images when on to take pictures. before I will see the image through the screan then shoot but I don't know now what happen when I turn on is on, but shows the screen black and white and if I shoot the view is green please help I want to know what may be the problem

Posted on Jul 12, 2008

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Me Pammi, I was depressed looking at my 8 months old SONY DSC650 was struck with its lense popped out and was not shutting off despite of changing the battery....The solution given by toothy was much helpful and my cam is back to normal, thanks to Almighty and to toothy...thanks again for the Best Solution
My digital Sony camera fell down Lens got stuck - noavatar_s.png
toothy

Posted on Apr 12, 2008

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I just went a few steps further and it fixed the lens assembly completely! I took the cam apart and took out the lens assembly, and removed all screws from the back of the assembly, then I could push the lens back together easily, without gear problems... then I put her back together and success!!! sony DSC-W55.

Posted on Feb 11, 2009

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Oh I would like to add....most shops aren't going to spend all day trying to fix a jammed lens because they are usually not worth their time...they would rather Sell you a new lens block assembly with to me Total losses the camera. Not worth the expense unless your camera has sentimental value.

Posted on Mar 15, 2008

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There is a guy on e-bay that does fast cheap work on sony digital cameras, his name is "Darntoothysam" search google or search his user ID on e-bay and contact him. I would say you have a damaged lens mechanism that needs fixed or replaced. Hes cheap you should ask what the charge would be to repair it. Its common so dont sweat it. They are made from very brittle plastic and so tiny not much will cause them to break. Its almost unavoidable being so small with a zoom mechanism.

Posted on May 06, 2006

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I had the same problem. The first time I could bring it back in under warranty and they've replaced the entire lens. The second time I didn't feel like being charged to replace it again nor to buy a new camera and figured I couldn't ruin it much more.

The only way, I can see, is to dismantle the camera lens and put it back together. For me this solved the issue, with just one screwdriver.

Disadvantage is that the lense is really the last component you can take out after some unscrewing and unclicking;

If it's just the covering panel on the front, twist a bit on the outer cylinder of the lense. It should come off, pop off the covering on the front (don't break anything) and puzzle the covers back in place. (you should see two metal pieces inside which are connected to a spring, the plasic cover with the longest base-pin should be between them. The other one, with a sharp point can be used to pull the spring apart to place the other piece.)

If it's really stuck, this fixed it for me (screwing and unscrewing not mentioned things fit well so you wont need to "force" anything. Oh and be careful with the long battery-looking metallic thing. It will shock you if you touch the contacts!):
*Start with the back-panel, then you'll be able to remove the front-panel
*Take off the sides
*Get the LCD out (you can pull out the copper wires from the board and put it aside)
* Detach the CMOS sensor from the lense
* Take the base with the lense out of the casing (takes some fiddling, don't force it)
* Unscrew the motor part (it's a small "box" on the side of the lense.) and try to rub against the long black gear attached to the lense. If the lense jumps out, it might be the motors' gears which are stuck.

At this stage, I could see the insides of the lense schift around which was what falling had done for me it seemed.

* open the back of the lense, fix the backpanel back on the two springs (sitting on little prongs)

After putting it all back together, my camera was fixed.



Posted on Jun 21, 2009

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"Coalition for Durable Compact Cameras" writes:

God is GOOD!!!!!
That sums it up.
I bought a Sony DSC W290 camera in November and today the camera slipped from my hand and dropped almost 5 ft to my tiled floor. There was a minor scratch, but no other evidence of damage - until I turned it off.
The lens retracted, but the shutter didn't close at all. I fiddled the shutter closed, but when I restarted the camera, the lens was almost completely stuck, the display was extremely blurred, and I got the dreaded error message/beep.
I was of course horrified and tried off-on a few times, then manipulate the lens w/ the flat edge of a screwdriver.
I even opened the camera - only to find that the front could not come off and I'd have to disassemble the entire camera just to get to the lens.
While sniffling and glassy-eyed, I went online for help and was shocked at the number of web pages dedicated to this topic.
I read the suggestions here, but tapping with a pencil, and manipulating the lens w/ a screwdriver didn't work, so I kept searching and found this blog page:
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-o . . .
Then, I did step 4, and voila! the lens opened up, then closed with a slight hiccup, but has worked smoothly the 10 times I tried since!
Hope this helps the rest of you. :)

Posted on Apr 23, 2010

The lens on my Hp R717 Camera got stuck so when I turned it on, it would shut off automatically. The shutters were stuck too so I extended the lens using a flat screwdriver and then shut it, and kept doing that until the lens finally shut.

Posted on Sep 15, 2007

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As you turn it on give it a sharp tap against a table so the lens continues and emerges from the body

Posted on Jul 14, 2009

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The lens zoom mechanism is very delicate on most of these cameras, and its probably busted. What error exactly are you getting?

Posted on May 04, 2006

  • yoav kleinfeld
    yoav kleinfeld Jun 05, 2006

    Yea, it's the lens mechanism busted. The message is meant to help you reset the lens protection function that shuts down the camera when the lens is obstructed. But when the lens stays obstructed- as is probably your case since the little cogs are either broken or out of alignment, or sometimes also when the protection is trigered and doesn't revert, the message won't go away.

    It's a very delicate repair, takes opening up the camera, and unless you are familiar with such things it will need a lab, which usualy won't be cheap.

    Sorry... If you're getting another camera buy a case for it, and keep it tied to your wrist when out.

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My lens is stuck and i tryed doin what toothy aid and it wont work. it just turns on and says lens error and doesnt let me do anything. i have a nikon 5.0

Posted on Aug 20, 2008

  • nareshawalke Jan 12, 2011

    I dropped my camera on ice and my lens was completely stuck outward. When I turned the power on the message simpley said turn power on/off again. But my lens would not move. My camera stayed this way for a couple of days. I was considering taking it for repairing but I was in China and could not communicate with the store owner. So I decided to google direction for fixing a stuck camera lens. I have to say the advice toothy gave was so helpful I did just that and I heard the "pop" I was kind of nervous... but as toothy mentioned just apply pressure not your whole entire body weight. My camera lens closed! Thank GOD and thanks toothy...I hope this helps the next person.

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What I do is take the camera apart, take the lens apart, clean the gear drive / transmission etc. (1 grain of sand can cause your lens to hang up and sometimes strip the internal gears on the Zoom motor etc.) Use a sharpie to mark the lens so you can put it back together in the proper slots. Once you remove the gear assembly you can move the lens in and out freely with your hand. Once you can do that, put the gear motor back on and Presto! Put everything back together and it should work. If you are not mechanically inclined don't bother with it....just buy a busted screen camera off ebay and swap the lenses......Golden inf0!

Posted on Mar 15, 2008

Hey i have the cam Sony DSCW5 and had the same problem and it said "Turn off and then on the cam" or something of that sort. After reading some of the tips on web what i did was just i switched on the cam and blown air with my mouth with full pressure into the gaps between the lenses. I then gave a gentle whack to my camera on all the sides. I later switched off and then on my camera. It worked as usual and i can now take my pics. Then i just cleaned the gaps b/w the lens again with a vacuum cleaner in its "Low pressure" mode. Its works awesome. What i warn is don't hit the camera too hard and don't blow the air on to the lens !!!

Posted on Apr 16, 2007

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Lens is probably just stuck, because of debris or misaligned gears. Thelens can many times be repaired without having to replace it. Try to return to manufacturer. If you're out of warranty, there arethird party place that fix them such as camera lens repair. There are also free camera repair guide website that show you how to replace the lens, the part is usually available on ebay.

Posted on Jul 10, 2010

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Well when that happened to my camera. My uncle simply pushed it from the side that was more out.

Posted on Jan 17, 2010

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Hi, I had the same problem.. Shutter wouldn`t open and lens wouldn`t come out... ran a thin piece of paper around the lens, there was a bit of dirt there.. The paper came out a little black. This solved my problem.

Hope this helps.

Posted on Aug 07, 2008

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Posted on Jan 02, 2017

SOURCE: My digital Sony camera fell down Lens got stuck

if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh

Posted on Aug 17, 2010

  • 32 Answers

SOURCE: Cybershot lens stuck

The gearing on the lens is probably damages from the drop. You have two choices:
1. Send it in for a repair (which will be expensive) and claim from your insurance. If it is uneconomical to repair, your insurer will probably pay for a replacement camera.
2. If you're not insured, it may be cheaper to just buy a new camera rather than pay for a repair to a 4(?) year old camera.

Posted on Jan 02, 2008

  • 586 Answers

SOURCE: My digital Sony camera fell down Lens got stuck

Hi,
    As in short answer you have to replace the optical lens assymbly.Because due to heavy jurk its motor called sledge motor stsrt malfunctioning and it can not be changed component level. For this please contact any SONY SERVICE CENTRE nearby to you.
Hope you will understand.
Thanks for using FIXYA!

Posted on Apr 28, 2009

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Hi. my problem with my camera is that my niece play with it and she pushed the lens mechanism while the camera is on. now, the lens was stuck and doesn't comes out anymore. when i'm turning on


Force it out like it was forced in. Try to rotate the lens. Remember it has to be off. As soon as the lens is half way out, turn the camara on and the lens will go to its position. If not, while the lens is out turn it left or right until it's back to its position.
Good luck.

Aug 24, 2012 | Sony Cyber-shot DSC-W55 Digital Camera

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Some days ago my camera fell down and its lense get replaced from its position.now it do not go inside or outside.so please send me a solution to repair it


Sorry to say it is likely the gears and motor driving the lens got damaged.
The damage may not be apparent from the exterior, but if the lens looks even slightly out of alignment, the repair may be very costly.

Jun 02, 2011 | Sony Cyber-Shot DSC-P10 Digital Camera

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Fell over with sony cyber shot ..now shutter works as on and off switch but cant take any pictures


there is problem with your lens block adjustment out.it cover by re adjust the lens block by opening your camera.when its fix then it will take picture.

Oct 20, 2010 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

My digital Sony camera fell down Lens got stuck


Hi,
    As in short answer you have to replace the optical lens assymbly.Because due to heavy jurk its motor called sledge motor stsrt malfunctioning and it can not be changed component level. For this please contact any SONY SERVICE CENTRE nearby to you.
Hope you will understand.
Thanks for using FIXYA!

Apr 28, 2009 | Sony Cyber-shot DSC-H7 Digital Camera

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Sony DSC-P10 lens covers won't open


Most of the time it's due to dirt or grit in the lense mechanism. I would blow it out real good with an air compressor. Take the nozzle and run it around the space between it and the camera. That should do it.

Rob

Mar 02, 2009 | Sony Cyber-Shot DSC-P10 Digital Camera

1 Answer

My digital Sony camera fell down Lens got stuck


if ur very sure that the battery is fully charged... first we would advice you to change the batteries and see ...... if that doesnt work... the battery contacts may be corroded or bent and hence not making correct contact with the battery
.... sometimes there cud be dust or sand particles in the lens retraction passage... blow out air in those places..... this cud help a great deal.... I was able to fix a similar problem by wiggling the outermost part of the lens.as its trying to go in....
also try Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
if that doest help
Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. turn it off, slip in the memory card and turn it on one last time.
if that doesnt help

Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying the above fixes and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.



Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.


regards
iversh

Jan 08, 2009 | Kodak EasyShare M863 Digital Camera

1 Answer

Sony dsc-w55 fell and the lens is stuck


Use bit more force to push or pull the lens as lens has been damaged. If applying bit more force lens goes to working, u saved $$$ otherwise, new lens option is always available at Sony repair shops.

May 30, 2008 | Sony Cyber-shot DSC-W55 Digital Camera

1 Answer

Cybershot lens stuck


The gearing on the lens is probably damages from the drop. You have two choices:
1. Send it in for a repair (which will be expensive) and claim from your insurance. If it is uneconomical to repair, your insurer will probably pay for a replacement camera.
2. If you're not insured, it may be cheaper to just buy a new camera rather than pay for a repair to a 4(?) year old camera.

Oct 14, 2007 | Sony Cyber-Shot DSC-P72 Digital Camera

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