Sony Cyber-Shot DSC-P72 Digital Camera
Problem for Sony Cyber-Shot DSC-P72 Digital Camera

My digital Sony camera fell down Lens got stuck




By Sumi on May 02, 2006

" "
My digital Sony DSC-P10 fell down while taking pictures and lens has got stuck in half way.. Lens doesn't go in when I switch off and when i switch on then it can open well and gives error on the screen. ..... can any body help on this
Comments:

May 04, 2006

- The error that it gives is "turn off the power and turn it on again". Problem occurs when I turn on the camera .. it tries to take out the lens and as the lens is stuck it can't do that and gives this error. When I switch on camera in "view picture" mode. Then it does switch on (as it does need to open the lens) and I can even see and download pictures in the camera LCD.

May 04, 2006

- The error that it gives is "turn off the power and turn it on again". Problem occurs when I turn on the camera .. it tries to take out the lens and as the lens is stuck it can't do that and gives this error. When I switch on camera in "view picture" mode. Then it does switch on (as it doesn't need to open the lens) and I can even see and download pictures in the camera LCD.

Same Problem

Apr 10, 2009

-   same exact problem. im looking at a 300 dollar camera thats useless to me unless i can unstick the lens-   Guest

Mar 19, 2009

-   well i have a sony cyber-shot 8.1 mega pixels. and i was just taking pictures and i drop it when the lens was out and so i turn it off and it pop out a error thing so i when it turn off i tryed pressing it in and and turn it on and it work but when i do it all the time it wont work so i need help where i can get it fix -   sounsaksone

Mar 16, 2009

-   Sony Cybershot DSC-H10. Dropped my camera and now the lens won't retract. I'm getting the "Turn power off/ turn power on again" error also. Someone on the other board mentioned something about cogs? -   LittleLucy

Feb 20, 2009

-   i dropped my nikon coolpix camera and he says lens error on the screen. what should i do-   Guest

Jan 14, 2009

-   i have a sony cyber shot camera. the lenes got stock when it fell as i was taking a picture. everytime i turn it back on it says "turn power off and on again" I HAVE NO IDEA WHAT TO DO ! please help me -   Guest

Best Solution

posted on Sep 15, 2007
Very Helpful)

Guest

Rank: Apprentice 
Rating: 0%, 0 votes
the lens on my Hp R717 Camera got stuck so when I turned it on, it would shut off automatically. The shutters were stuck too so I extended the lens using a flat screwdriver and then shut it, and kept doing that until the lens finally shut.

Solution #2

posted on Sep 28, 2008
Very Helpful)

12volley34

Rank: Apprentice 
Rating: 97%, 8 votes
when it ives the error message to restart the camera ,press the on/off button simultaneously rotating the lens a little harder .The lens comes out a bit .Try doing this till comes out fully.
Was this helpful?
Yes
No
3 people thought this was helpful

Solution #3

posted on Dec 28, 2006
Helpful)

toothy

Rank: Guide 
Rating: 88%, 87 votes
Hello, Im "Darntoothysam" and heres how to fix it for FREE, but ONLY if your lens is stuck at an angle.

Heres a trick for you, you might be able to fix it yourself. With the lens pointing perpendicular to the ground, place the edge of the lens on the edge of a table or counter. NOT the flat round front section of the lens, the curved edge or side only. Position the lens on the table and press on it so that you are pushing the lens back towards the center to straighten it out. You may need to press slightly hard, don't worry, its already damaged so youre not going to hurt it if you don't push with all your might! Keep pressing on the lens, if it doesn't pop back in push slightly harder. This will either work, or it wont, like I said, just don't put all your weight on it. If it pops back in place, it will probably work just fine again!
Was this helpful?
Yes
No
9 people thought this was helpful

Solution #4

posted on Jul 12, 2008
Helpful)

ingodwetrust

Rank: Apprentice 
Rating: 91%, 5 votes
I have a problem like that, my sony digital camara is no more showing images when on to take pictures. before I will see the image through the screan then shoot but I don't know now what happen when I turn on is on, but shows the screen black and white and if I shoot the view is green please help I want to know what may be the problem
Was this helpful?
Yes
No
2 people thought this was helpful

Solution #5

posted on Mar 15, 2008
Helpful)

BrunoMolly

Rank: Guide 
Rating: 84%, 7 votes
Oh I would like to add....most shops aren't going to spend all day trying to fix a jammed lens because they are usually not worth their time...they would rather Sell you a new lens block assembly with to me Total losses the camera. Not worth the expense unless your camera has sentimental value.
Was this helpful?
Yes
No
2 people thought this was helpful

Solution #6

posted on Dec 23, 2007
Helpful)

t00nz

Rank: Guru  Sony Cameras & Camcorders  Expert
Rating: 91%, 2000 votes
The following blog outlines some other repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Was this helpful?
Yes
No
1 person thought this was helpful

Solution #7

posted on Apr 16, 2007
Helpful)

Guest

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
Hey i have the cam Sony DSCW5 and had the same problem and it said "Turn off and then on the cam" or something of that sort. After reading some of the tips on web what i did was just i switched on the cam and blown air with my mouth with full pressure into the gaps between the lenses. I then gave a gentle whack to my camera on all the sides. I later switched off and then on my camera. It worked as usual and i can now take my pics. Then i just cleaned the gaps b/w the lens again with a vacuum cleaner in its "Low pressure" mode. Its works awesome.

What i warn is don't hit the camera too hard and don't blow the air on to the lens !!!

Solution #8

posted on Mar 15, 2008
Helpful)

Guest

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
What I do is take the camera apart, take the lens apart, clean the gear drive / transmission etc. (1 grain of sand can cause your lens to hang up and sometimes strip the internal gears on the Zoom motor etc.) Use a sharpie to mark the lens so you can put it back together in the proper slots. Once you remove the gear assembly you can move the lens in and out freely with your hand. Once you can do that, put the gear motor back on and Presto! Put everything back together and it should work. If you are not mechanically inclined don't bother with it....just buy a busted screen camera off ebay and swap the lenses......Golden inf0!

Solution #9

posted on May 06, 2006
Helpful)

BowerR64

Rank: Wiz  Cameras & Camcorders  Expert
Rating: 80%, 974 votes
There is a guy on e-bay that does fast cheap work on sony digital cameras, his name is "Darntoothysam" search google or search his user ID on e-bay and contact him. I would say you have a damaged lens mechanism that needs fixed or replaced. Hes cheap you should ask what the charge would be to repair it.

Its common so dont sweat it. They are made from very brittle plastic and so tiny not much will cause them to break. Its almost unavoidable being so small with a zoom mechanism.
Was this helpful?
Yes
No
1 person thought this was helpful

Solution #10

posted on May 04, 2006
Somewhat Helpful)

silly girl

Rank: Wiz  Sony Cameras & Camcorders  Expert
Rating: 81%, 3607 votes
The lens zoom mechanism is very delicate on most of these cameras, and its probably busted.
What error exactly are you getting?
Comments:

Jun 05, 2006

- Yea, it's the lens mechanism busted. The message is meant to help you reset the lens protection function that shuts down the camera when the lens is obstructed. But when the lens stays obstructed- as is probably your case since the little cogs are either broken or out of alignment, or sometimes also when the protection is trigered and doesn't revert, the message won't go away.

It's a very delicate repair, takes opening up the camera, and unless you are familiar with such things it will need a lab, which usualy won't be cheap.

Sorry... If you're getting another camera buy a case for it, and keep it tied to your wrist when out.
Was this helpful?
Yes
No

Solution #11

posted on Apr 12, 2008
Very Helpful)

pammisudha

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 100%, 1 votes
me Pammi, I was depressed looking at my 8 months old SONY DSC650 was struck with its lense popped out and was not shutting off despite of changing the battery....The solution given by toothy was much helpful and my cam is back to normal, thanks to Almighty and to toothy...thanks again for the Best Solution

toothy

Was this helpful?
Yes
No
1 person thought this was helpful

Solution #12

posted on Jul 14, 2009
Not Rated)

onlyoneonthe

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
As you turn it on give it a sharp tap against a table so the lens continues and emerges from the body
Was this helpful?
Yes
No

Solution #13

posted on Jun 21, 2009
Not Rated)

LenseFixor

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
I had the same problem. The first time I could bring it back in under warranty and they've replaced the entire lens. The second time I didn't feel like being charged to replace it again nor to buy a new camera and figured I couldn't ruin it much more.

The only way, I can see, is to dismantle the camera lens and put it back together. For me this solved the issue, with just one screwdriver.

Disadvantage is that the lense is really the last component you can take out after some unscrewing and unclicking;

If it's just the covering panel on the front, twist a bit on the outer cylinder of the lense. It should come off, pop off the covering on the front (don't break anything) and puzzle the covers back in place. (you should see two metal pieces inside which are connected to a spring, the plasic cover with the longest base-pin should be between them. The other one, with a sharp point can be used to pull the spring apart to place the other piece.)

If it's really stuck, this fixed it for me (screwing and unscrewing not mentioned things fit well so you wont need to "force" anything. Oh and be careful with the long battery-looking metallic thing. It will shock you if you touch the contacts!):
*Start with the back-panel, then you'll be able to remove the front-panel
*Take off the sides
*Get the LCD out (you can pull out the copper wires from the board and put it aside)
* Detach the CMOS sensor from the lense
* Take the base with the lense out of the casing (takes some fiddling, don't force it)
* Unscrew the motor part (it's a small "box" on the side of the lense.) and try to rub against the long black gear attached to the lense. If the lense jumps out, it might be the motors' gears which are stuck.

At this stage, I could see the insides of the lense schift around which was what falling had done for me it seemed.

* open the back of the lense, fix the backpanel back on the two springs (sitting on little prongs)

After putting it all back together, my camera was fixed.




Was this helpful?
Yes
No

Solution #14

posted on Feb 11, 2009
Not Rated)

teknikl

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
I just went a few steps further and it fixed the lens assembly completely! I took the cam apart and took out the lens assembly, and removed all screws from the back of the assembly, then I could push the lens back together easily, without gear problems... then I put her back together and success!!! sony DSC-W55.
Was this helpful?
Yes
No

Solution #15

posted on Aug 20, 2008
Not Rated)

carachronic

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
my lens is stuck and i tryed doin what toothy aid and it wont work. it just turns on and says lens error and doesnt let me do anything. i have a nikon 5.0

Was this helpful?
Yes
No

Solution #16

posted on Aug 07, 2008
Not Rated)

jtngray

Rank: Apprentice  Cameras & Camcorders  Expert
Rating: 0%, 0 votes
Hi, I had the same problem.. Shutter wouldn`t open and lens wouldn`t come out... ran a thin piece of paper around the lens, there was a bit of dirt there.. The paper came out a little black. This solved my problem.

Hope this helps.

Was this helpful?
Yes
No

Popular Solutions for Sony Cyber-Shot DSC-P72


Questions and Unsolved Problems for Sony Cyber-Shot DSC-P72


Do you recommend Sony Cyber-Shot DSC-P72 Digital Camera?
Answer

Answer
What is the highest capacity memory stick avail for this camera?

Answer
Cybershot W150, when I turn it on, the lens extends...the shutter opens...but the LCD screen does... (More)

Answer
i AM NOT ABLE TO SEE THE LIVE PICTURE ON THE CAMERA SCREEN

Answer
I have p72 camera since 2004. Nowadays, when it is powered up, i have to re-enter the date. Is it a... (More)

Answer
screen of my camera has got white and is not displaying images properly . There are white lines on... (More)


17 Other Users Have The Same Problem - Continued

Comment by steffi_heart, posted on Dec 07, 2008

i have a sony digital camera and when i was walking down the stairs my camera fell & the lens went in and it tells me to turn the power off and on again. i can view my pictures but the lens try to get out but the second one lens is the one thats stuck

Comment by Guest, posted on Oct 09, 2008

MINE CAMERA ALSO GOT SAME PROBLEM...PLEASE LET ME NO WHERE I CAN REPAIR THAT AND HOW MUCH IT WILL COST

Comment by Guest, posted on Sep 06, 2008

Switched camera on and LENS operated out as in normal operation, but locked in the out position and diplay instructed LENS failure reset Camera
BUT HOW

Comment by Guest, posted on Aug 28, 2008

i have an olympus 7.1 megapixel camera. when i turn it on, the lens starts to come out, but then gets stuck. when i watch the play button, i can look at the pics i took, but can't take pictures. can someone help me?

Comment by Guest, posted on Aug 17, 2008

My sony dsc-w70 continues to blink "turn the power on adn off again" when teh power is turned on. I am still able to turn view the pictures that have been taken but am unable to take pictures

Comment by Guest, posted on Aug 12, 2008

well i had my camera in my dads car and the car was i NJ and i was in NY and i told my aunt to get it for me and when my dad picked it up from my aunts house the lens wasn' t working

Comment by Guest, posted on Jun 19, 2008

Me and my friend were playing at the park and I went to hand her the camera and it dropped because i thought she had a hold of it and now it wont go out or in and you can hear it trying to come out but it wont


if anyone can help please do

Comment by bobis51, posted on Apr 25, 2008

I had this issue as well, but found the lens assembly got a bit out of alignment to one side. It took me some looking to see it. I pushed the assembly slightly to one side and it popped back into place and has been working great since.

Comment by kirags, posted on Apr 14, 2008

my sony digital camera has its zoom stuck in, it gives me a message turn off and on again. Any solutions?

Comment by Guest, posted on Mar 01, 2008

similar problem. Sony DSC-W7. Possible software problem in the camera, according to posts on other websites. The internal instructions in the camera have to be reset. Other manufacturers have the same issue. I once sent my camera in for repair with this same problem and it was shortly returned to me. It has happened again and out of warranty. Sony has fixed $180 repair charge, more than I paid for the camera which is not beyond warranty. I'm looking for the instructions on how to reset the internal software, but no luck yet.

Comment by Guest, posted on Feb 24, 2008

my lense got stuck but when i turn the power on it shuts off like three seconds later so it won't turn on or off and the lense is stuck. i tried switching the batteries but it dosen't work. i have no idea what to do. help!

Comment by ryandkysmom, posted on Jan 04, 2008

i did just what toothy said and it works again! whoo hoo! thank you thank you! i clicked it back with it turned off and the batteries out. i clicked the bigger part of the zoom first with gentle pressure from just my fingers, then the inner zoom gently as toothy described.

Didn't find what you were looking for?

Describe your problem:

Select a Category:







Ask our Experts

 

Solve Your Problem Now!
Chat Live with an Expert
Chat Now
Browse popular Problems
More Common Problems
Most Common Problems for:
For Sony Cyber-Shot DSC-P72...:

Top Digital Camera Experts

Rank: Guru Guru  

Solutions: 761
Member Since: September 2009

Experience: More than 5 years attempt with printers, computers and all office equipment

Ask Me
Find more Digital Camera Experts

Top Camera & Camcorder Repair

(888) 435-5080
Worldwide AFFORDABLE digital camera repair &...
Digital Camera Repair and Parts: Darntoothysam.com

(214) 951-9731
Digital Camera repair and sales,trade,salvage.
Mikes digital camera repair


       
Solve Your Problem Now!
Chat Live with an Expert
Chat Now

X
Continue
When the original poster rates a solution that was given to his own problem, that rating is locked!
X

Are you sure the solution content is Inappropriate?
   
Tech buddies can communicate directly to answer questions. Become a Tech Buddy and have direct access to your favorite expert for FREE!
Insert Link
Insert Image
Insert You-Tube clip
Insert List
Insert List
Spell Check

What is this?



Select