True 72 cu. ft. / 2039 liter Commercial Freezer GDM-72F Logo
Posted on Sep 04, 2011
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I have a True Cooler GDM-35SL-RF. the fans are not working but the compressor is. What can I do to fix this and where on the cooler would I find the problem?

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Kelly

Kelly

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  • True Master 3,740 Answers
  • Posted on Sep 04, 2011
Kelly
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They have a support line here:
http://www.truemfg.com/24HourTech_en.aspx?language_id=1&event_id=401&from=food

Our Technical Service department is available via Internet or phone
Monday - Friday 7:30 AM - 5:30 PM CST and on Saturday 8:00 AM - 12:00 PM CST.

Via phone please call 1-800-325-6152 and ask for the Service Department

You can also use the page to ask any questions. I suspect you have a fan relay that has failed as the fans should be running anytime the compressor is running. Since all of the fans are not running that leads me to think it is a relay problem.

One thing to need to make sure is to verify that all fans.. condenser (bottom of the unit) and evaporator (inside the unit) fans are not running. If the condenser fan bottom of the unit is running and the evaportar fans are not running it could be something as simple as a door switch that has failed. Call them during business hours and I am sure they will tell you what the remedy is.... and of course.. do their very best to ensure they get to send a repair tech your way.

Thanks for choosing FixYa,
Kelly




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