Question about KitchenAid KITCHEN AID 5 Quart Artisan Series Stand Mixer

4 Answers

Kitchen Aid 525 Watt Mixer (Model KP2671XWH)

I was mixing some pizza dough and the mixer overheated. I turned it off and it won't start back up. I opened it up and nothing looks toasted on the inside. It has a small electronics board and I was thinking about ordering the board, but it cost $50...anything else I could try? The mixer has sat unplugged for several days now and it won't start back up...I paid a lot of money for this just a couple years ago and it is a mainstay in our kitchen...

Posted by on

4 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers
Re: Kitchen Aid 525 Watt Mixer (Model KP2671XWH)

This mixer has a control board on the back that has 2 contacts points, if it is out of adjustment, the machine will not run. You need to adjust the 2 screws at the top (where the springs are) to make the contacts connect. That should solve your problem.

Posted on Feb 20, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 18 Answers
Re: Kitchen Aid 525 Watt Mixer (Model KP2671XWH)

Probably the thermal fuse on the motor has been burned. If you are not familiar with this type of repair I suggest you pay to get it repaired rather then take it apart and try to do it yourself. Most likely if it overheated that bad your grease has turned into mush instead of paste as well.

Pizza, bread, cookie dough are very hard on mixers. You shouldn't let it run for long periods of time without letting it cool down. Never mix tough dough on a setting higher then 2 either.

Posted on Dec 15, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 3,130 Answers
Re: Kitchen Aid 525 Watt Mixer (Model KP2671XWH)

There should be inside this model a small tube metal device that should have a degree marking on it and that would be a thermal fuse and this blows if the unit over heats. The small control board could be the problem as well but without testing it its really hard to say. See what the small appliance repair person charges for an estimate?? Good Luck.

Posted on May 02, 2006

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers
Re: Kitchen Aid 525 Watt Mixer (Model KP2671XWH)

Try finding a schimatic on the internet for the mixer and follow the schimatic and test the different parts in the mixer for the correct wave forms, voltages, and resistances.

Posted on May 02, 2006

3 Suggested Answers

SOURCE: Kitchen Aid Classic Mixer

I have this problem too -it is rather common if you search the web. There was a suggestion posted on this site about what to do. See I have also read about other people taking it to a Kitchen Aid repair place where they repacked the grease for about $45. I took mine apart and there is gobs of grease around the gears. Right now I am still trying to figure out what to do. I am going to have my father look at it to see what he thinks since he is good with motors. The Kitchen Aid web site says that the grease is FDA approved, so at least it's not going to kill you if a little gets in your food. Their suggestion is to take it out and run it for about 5 minutes at least once a week. They say it leaks if it is not used often enough. That logic doesn't make much sense to me, but you could try it. Mine seems to leak more when I run it because the grease heats up and liquifies more. I hope that helps. I'll let you know what happens with mine, once it's fixed. Lisa

Posted on Jan 19, 2007

  • 135 Answers

SOURCE: I an looking for the intructions on my Kitchen Aid

Hi. Goto Click on the Customer Care button, click on find manuals, in the search window, enter k45sswh. this page will show the operating manual and farther down the page the parts manual. Download both these files.

Go to and locate their FREE kitchenaid service manual and download it. This manual will greatly assist you or a repair person should your mixer ever need repair.

A word of caution...Do not overload the mixer with too much bread or cookie dough or it will cause damage to the transmission. Use the recommended capacities found in the manual.

If this solution has assisted you, please rate it. Good luck! ricardok45

Posted on Apr 07, 2009

  • 235 Answers

SOURCE: Kitchen aid mixer drops metal shavings in the

Hi REDLACQUER. Sorry to hear about the metal shavings. This is probably not to best way to take iron in your diet... My first thought would be to ask if your mixer is still under warranty. If you’ve had the machine less than one year, then I’d let KA replace your mixer with a new one. However, I suspect like many who seek assistance from, your mixer is out of warranty, so what can you do?
Have you been able to find exactly where the metal shavings are originating? From the symptoms you describe, it appears that the planetary/agitator shaft assembly may be rubbing against its housing and generating the metal shavings at higher speeds. Have you noticed any increased noise levels/squeaking/screeching when the planetary rotates? It’s also possible that the planetary is out of alignment and not rotating true. Could the agitator shaft been jarred or hit hard during set up or moving in or out of you storage cabinet? Or the shavings could be symptomatic of other internal gear problems, but that would be the least likely scenario as the mixers internal gears are pretty much self-contained.
The good news is that this can be troubleshot and fixed quite easily (OK, maybe with a little effort) by yourself if you are a DITY type person, and feel adventurous. However, before you start to disassemble your mixer, be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at:
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case, KP2671, and select the last file, KP2671XWH3.pdf (325.07 KB) listed under Parts List (24) (check to verify that it matches your mixer model).
Turn to pages 4 & 5, titled “Case, Gearing and Planetary Unit”, which provides and exploded view for the disassembly and reassembly of your mixer, along with all the parts. I suspect your Planetary Assembly, Illus No. 15, is rubbing somewhere against its housing, Lower Gearcase, Illus. No. 24.
To gain access to these pieces you’ll need the following tools: a regular or Phillips screw driver, retaining clip pliers, and a small drift pin punch and a small hammer. You need to remove the Transmission Housing (Illus No. 7) and remove all the lubricating grease from the transmission housing and gears (when removing the grease be on the lookout for shavings in the grease which would indicate excessive gear wear). This will allow you to remove Illus No. 25, 21, 18 & 19, Retaining Clip, Bevel Gear, Retaining Pin and Worm Gear Follower, respectively.
Once you remove the Retaining Pin (Illus. No. 18) the Planetary Assembly can be tapped down through the Lower Gearcase Assembly (Illus. No 24). With the Planetary removed, you can inspect it and the inside of the Lower Gearcase to determine where the shavings originated. Be sure to look closely at the Planetary Gear in the lower gearcase as well as the Agitator Shaft Pinion Gear (Illus. No. 12). That will also identify what parts need to be replaced, which you can order online.
You’ll need to replace the grease you removed with new grease. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). Do not try to reuse any original grease as it may have ‘debris’ in it.
Here are five potential vendors in no particular order:;;;; and (for grease). You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Posted on Jan 12, 2010

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Kitchen aid model kb25gixob will not turn on.any suggestions?

Put an ohmmeter across the two pins on the plug, on the mixer,,not the earth one.and turn the switch should get a reading,plus it will change as you turn the switch to different settings.if no reading,suspect broken wire in plug,or mixer windings burnt out.try in a different socket

Sep 12, 2014 | KitchenAid KITCHEN AID 5 Quart Artisan...

1 Answer

Mixer won't start after mixing dough.

There is a good chance you burned up the electrical Connectors to the motor or you have have blown the FUSE that is located inside the housing. The Motor has a Self Shut Off when it overheats but if you have over taxed the motor more than once, then there is a good change you need to repair/replace it with something that can handle harder work. My sister got a Mix Master the same time I got my Kitchen Aid, My Kitchen Aid is running strong since 2003 and her Mix Master died in 2005 and I bought her a Kitchen Aid. Sorry but I am not fond of the Sunbeam Mixer's.... Quality has gone down hill over the years to keep their prices low.

Mar 01, 2014 | Sunbeam 2386 MixMaster Series Stand Mixer

1 Answer

Kitchenaid 525 stopped working while mixing cookie dough

Let it completely cool and then start again. It overheated because your speed was set too low for the heaviness of the dough. I have burned up three kitchenaid stand mixers so far making bread. go up one setting at least; if it is straining, go up another.

Dec 15, 2012 | KitchenAid KP2671 Professional 6 Series...

1 Answer

I bought a used Hobart A200 20 quart stand mixer that hesitates or 'gets stuck' when mixing dough or other thick (hard to mix) material. When running without a load, or only a light load it doesn't stick...

First of all, I want to say that it is common for people to overload the A200 mixer when mixing dough. The owner's manual gives an extensive chart for various substances typical of what people may mix. Depending on the consistency of the dough, the maximum batch size varies, but as an example: 9 lbs. max with 40% absorption ratio thin pizza dough, 1st gear only, 5 minutes maximum mix time. I remember this particular batch size/specification because as a technician who works on these mixers frequently, I had a customer attempting to mix 20+ lbs. of that 40% pizza dough for much more than 5 minutes and didn't understand why the mixer would stall and why his mixer was so hot he could nearly cook eggs on it's transmission case. So, a word of caution (9 lbs. at 40% A.R. is approx. 7 lbs. flour, plus the water) about overloading these. If used to mix reasonable batches, they are excellent mixers and will last a lifetime (I regularly service 40-50 year old A200 model mixers that run very well).

If you don't hear any grinding when it's stalled (which would indicated stripped gears, damaged keys, etc. in the transmission) I would say you are overloading it. Many people want to say the motor is weak when the mixer stalls, but unless the motor has been repeatedly and severely overheated to the point of shorting some of the motor's windings, that's not the case. I suggest finding the recommended capacity chart from Hobart and abiding by it and you'll love your new mixer for years.

Jan 04, 2011 | Hobart A200 Stand Mixer

1 Answer

Hobart A-200 mixer gets hot and weak. Motor housing gets too hot to keep your hand on it. Service tech told me the motors usually don't go out. What other problem could it be?

I'd say you're most likely overloading the mixer. This mixer, and others similar in size, are frequently overloaded by people making pizza dough. If you are making dough, keep in mind the A-200's capacity is 9 lb. of 40% A.R. pizza dough, mixed for 5 minutes maximum. If you need to mix longer, the batch must be cut down even smaller, but I don't even know if you're mixing dough.

Try running the mixer unloaded (i.e. nothing in the bowl) for ten minutes or more and see if it gets hot. If it still gets hot, the motor's start circuit (varies depending upon age of the A-200; Hobart used numerous motors in the A-200 over the years, incorporating different starting circuits) most likely has problems. If it doesn't get hot when operating unloaded, then you're probably overheating the mixer by overloading it.

Dec 20, 2010 | Hobart A200 Stand Mixer

1 Answer

Kitchenaid Heavy Duty 325 stand mixer. Making cookies and now the motor runs but it doesn't turn to mix. PLease help/.



Feb 06, 2010 | KitchenAid KSM5PS Heavy Duty Stand Mixer

1 Answer

Is 300 w mixer powerful enough to mix bread dough?

Your mixer is easily able to handle the kneading of bread dough. Please advise:

9 cups of all purpose white flour, maximum.

6 cups of specialty flour, maximum. This is any flour besides all purpose white.

Bread doughs are only to be needed on speed 2, and never for longer than 7 minutes.

This is all stated in the Use and Care guide for the mixer itself. If these guidelines are not followed, it may lead to a product failure.

Jul 02, 2009 | KitchenAid KSM90 Ultra Power Series Stand...

1 Answer

Hobart a200 mixer won't mix

The bowl holds 20 quarts--are you overloading the mix?This mixer is not made for medium/heavy pizza dough.Depending on the pounds of dough,water and other ingredients will affect the mixer in some way.

Nov 09, 2008 | Hobart A200 Stand Mixer

1 Answer


ship it back to anvil , buy a hobart ,best mixers in the world

May 19, 2008 | Anvil MIX7130 Stand Mixer

2 Answers

Hobart 60 quart mixer

the motor protection board is doing its should only use 1st speed to mix pizza a hobart technician and service these mixers all the time.let me know

Jan 27, 2008 | Hobart D340-6007 Mixer

Not finding what you are looking for?
KitchenAid KITCHEN AID 5 Quart Artisan Series Stand Mixer Logo

1,687 people viewed this question

Ask a Question

Usually answered in minutes!

Top KitchenAid Food Mixers Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Custom Exchange
Custom Exchange

Level 3 Expert

397 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

21840 Answers

Are you a KitchenAid Food Mixer Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides