Question about HP ScanJet 3970 Flatbed Scanner

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HP Director Software does not respond

I have been using my HP ScanJet 3970 for years with no problems. My PC has received several automatic updates and now the HP Director software does not respond. I click on the icon and nothing at all happens.

I have reinstalled the Version 2.2 HP photo & imaging software from the original CD and downloaded it from the HP help site. Still does not work. I also downloaded all the patches and updates. Still does not work at all. I have Internet Explorer 7.0, Windows XP, and have had the 2 Windows service pack updated.

When I open the HP Director icon and select "run as", I get the following error: Select Skin - Error There are no skins located at c:program files/hewlit-packard/digital imaging/bin/skins

I do not know much about this, but I also had the same problem with the HP Image Zone photo software, after the above mentioned updates and was able to correct it by downloading the service pack 2 and other updates. I have not tried to use the scanner until now.

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  • 234 Answers

It is a know issue with IE 7.0 Ver, please try the steps in the link bellow:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00802504&prodTypeId=15179&prodSeriesId=298547

Good Luck

Posted on Sep 12, 2008

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Hello,
Here you are:
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Oct 31, 2009 | HP ScanJet 3970 Flatbed Scanner

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I've had my scanjet 3970 for several years with no problems until yesterday when it started doing all kinds of crazy things. Firstly, I get a message "Failed to create empty document", followed by a...


Sounds like the problem is on your computer and with the hp software installed.

Seems like from what you told me that your scanner in itself is OK, the issue is on your computer.

What I would recommend you do, is fully uninstall all related software and drivers from the computer (for this device) and unplug it from the computer.

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Let me know if you need further assistance.

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After you have UnScrewed and Opened Up the Scanner.
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I never had a problem using the HP Director button to scan until just recently when I get no action when clicking on thr desktop button.. I run windows XP Number Q3190A listed on the bottom of the scanner.


My Director shortcut button on the desktop did the same thing a few years ago. There is a patch to download on the HP website to fix it. Not sure of the number of the patch, but if you search , you should be able to find it!

I have other problems with mine, no power. Hp shows no power cord replacement because it is discontinued model now. I think it's time to buy a Canon scanner!!!

Good Luck!

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uninstall and remove all the icons from your PC first than reinstall the driver from CD and run complete setup it works.

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