Question about HP ScanJet 3970 Flatbed Scanner

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HP Director Software does not respond

I have been using my HP ScanJet 3970 for years with no problems. My PC has received several automatic updates and now the HP Director software does not respond. I click on the icon and nothing at all happens.

I have reinstalled the Version 2.2 HP photo & imaging software from the original CD and downloaded it from the HP help site. Still does not work. I also downloaded all the patches and updates. Still does not work at all. I have Internet Explorer 7.0, Windows XP, and have had the 2 Windows service pack updated.

When I open the HP Director icon and select "run as", I get the following error: Select Skin - Error There are no skins located at c:program files/hewlit-packard/digital imaging/bin/skins

I do not know much about this, but I also had the same problem with the HP Image Zone photo software, after the above mentioned updates and was able to correct it by downloading the service pack 2 and other updates. I have not tried to use the scanner until now.

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It is a know issue with IE 7.0 Ver, please try the steps in the link bellow:

Good Luck

Posted on Sep 12, 2008


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Feb 10, 2011 | HP ScanJet 3970 Flatbed Scanner

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Jan 26, 2010 | HP ScanJet 3970 Flatbed Scanner

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HP scanjet 3970will not operated with vista o/s,

Decided I would be spending more time and effort than this scanner was worth. I went and purchased an Epsom. My plan is to rid my house of everything HP. They are not the company they were for so many years, must be the cost accountants are running the show.

Oct 31, 2009 | HP ScanJet 3970 Flatbed Scanner

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I've had my scanjet 3970 for several years with no problems until yesterday when it started doing all kinds of crazy things. Firstly, I get a message "Failed to create empty document", followed by a...

Sounds like the problem is on your computer and with the hp software installed.

Seems like from what you told me that your scanner in itself is OK, the issue is on your computer.

What I would recommend you do, is fully uninstall all related software and drivers from the computer (for this device) and unplug it from the computer.

Once you have done so, you can obtain the software and drivers for it from or use the cd that came with the product, the page linked will have up to date software as the cd might be old.

Download the software - install it - plug in when asked or if not asked, after the setup is complete, try scanning.

Let me know if you need further assistance.

Oct 23, 2009 | HP ScanJet 3970 Flatbed Scanner

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Fuse for hp 3970

After you have UnScrewed and Opened Up the Scanner.
On the Circuit Board (Green Board with Electronic Components) just where you Plug in the Power Pin there is a Small Glass Tube Looking Component.
You need to replace that with a 1.2mA Fuse.

Hope this Helps

Apr 03, 2009 | HP scanjet 3970 digital flatbed scanner

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I never had a problem using the HP Director button to scan until just recently when I get no action when clicking on thr desktop button.. I run windows XP Number Q3190A listed on the bottom of the scanner.

My Director shortcut button on the desktop did the same thing a few years ago. There is a patch to download on the HP website to fix it. Not sure of the number of the patch, but if you search , you should be able to find it!

I have other problems with mine, no power. Hp shows no power cord replacement because it is discontinued model now. I think it's time to buy a Canon scanner!!!

Good Luck!

Feb 20, 2009 | HP scanjet 3970 digital flatbed scanner

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